Exceed customers' expectations and deliver personalized service that meets the unique needs of each credit card holder.
Partner with a company that could offer the technology and customer support needed to improve their customers' experiences
QCXi Solution
- Dedicated concierge director and reporting team utilizing data and insight analysis to continually improve support initiatives
- Robust knowledge management solution and guardian process to enhance and protect the customer experience
- Flexible technology infrastructure providing cardholders the channels they wanted to use
- Travel and lifestyle services to client's high value customers 24/7/365
Results
Operational excellence by consistently delivered Kpis, request promise times, and system/telephone availability SLA's
High customer satisfaction and Net Promoter Scores (NPS): 90%+ CSAT, 80% NPS scores, with 20%+ response rates
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Increased repeat usage by over 100% and tracked customer spend 2x - 3x higher than prior service provider
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