Case Study

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Customer Objective

Improved Approval Rates For eCommerce Fraud Protection

Challenge

The client partnered with QCXi to further their mission to make fraud-free ecommerce available to every business. We are responsible for mitigating the risk involved in the payment processing including review and investigation of potentially risky online transactions; therefore, we need to ensure that all orders approved or denied are reviewed correctly.

Approved orders mean revenue to the companies; however, there's also the risk of losing money from chargeback requests. With large quantities of data to review, the team was challenged to increase the current, average approval-rate percentage of 38% to a targeted goal of 50%.

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Case Study

Customer Objective

Improved Approval Rates For eCommerce Fraud Protection

Challenge

Approved orders mean revenue to the companies; however, there's also the risk of losing money from chargeback requests. With large quantities of data to review, the team was challenged to increase the current, average approval-rate percentage of 38% to a targeted goal of 50%.

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How Qualfon Solved a Beauty Brand’s Social Media Fulfillment Challenge

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Accent Neutralization Solution Increases CX Satisfaction by 3.65%

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Six Sigma Process to Increase Conversion Rates

Program Improvement Leads to Increased Sales for Insurance Company

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Case Study

Customer Objective

Improved Approval Rates For eCommerce Fraud Protection

Challenge

Approved orders mean revenue to the companies; however, there's also the risk of losing money from chargeback requests. With large quantities of data to review, the team was challenged to increase the current, average approval-rate percentage of 38% to a targeted goal of 50%.

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