Challenge
The client partnered with Qualfon to further their mission to make fraud-free ecommerce available to every business. We are responsible for mitigating the risk involved in the payment processing including review and investigation of potentially risky online transactions; therefore, we need to ensure that all orders approved or denied are reviewed correctly.
Approved orders mean revenue to the companies; however, there's also the risk of losing money from chargeback requests. With large quantities of data to review, the team was challenged to increase the current, average approval-rate percentage of 38% to a targeted goal of 50%.
