Our Solution
- Utilized 2 sites to recruit the >500 Licensed Agents
- 1-2 week Proficiency Timeframe
Results
Exceeded HM Goal of Medicare Advantage Enrollments
Exceeded HM Goal with over 35,000 telephonic ACA enrollment
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Transforming Quality Reporting: From Data Overload to Strategic Insights
In today’s data-rich contact center environment, brands often struggle with reporting systems that deliver information without insight. When quality reports become obstacles rather than tools for improvement, companies need partners who can transform raw data into strategic intelligence that drives meaningful customer experience enhancements.