Prepaid Cellular Phone Support: Delivering Consistent Quality Across Multiple Brands
A leading communications and technology client needed comprehensive customer support across seven distinct brands. While each brand operated independently, they required consistent support quality throughout their portfolio. The solution needed to balance exceptional service with increased sales and improved customer retention – creating remarkable customer experiences while achieving business objectives.
How Qualfon Delivered Multi-Facility Print Excellence Under Extreme Time Pressure
In today’s fast-paced marketing environment, brands often face sudden surges in demand for high-volume, time-sensitive digital print materials. When specifications change daily and delivery windows are non-negotiable, companies need digital print partners who can adapt instantly without compromising quality or reliability.
How Qualfon Transformed Associate Performance with AI-Driven Training
Effective training is essential for customer-facing teams, but oftentimes traditional methods fall short. This case study details Qualfon’s implementation of AI-driven training and demonstrates how personalized simulation technology can transform the learning experience for associates.
How Qualfon Solved a Beauty Brand’s Social Media Fulfillment Challenge
In today’s digital marketplace, viral social media success can create both exciting opportunities and significant logistical challenges. When demand spikes unexpectedly, brands need fulfillment partners who can adapt quickly without sacrificing quality or efficiency.
Accent Neutralization Solution Increases CX Satisfaction by 3.65%
When companies consider offshore operations, communication quality often becomes a primary concern that can make or break customer relationships. The key to successful offshore transitions lies in maintaining, or even improving, the customer experience while achieving operational efficiency.
Lifting Customer Experience to Greater Heights
A major airline and cargo company needed to audit and optimize its customer service process, improve call resolution rates, and lower operating costs.
Rapid Response to a Work-At-Home Solution to Ensure Business Continuity
One of the largest P&C insurance and roadside assistance providers needed to quickly develop a work-from-home program for its employees during the initial months of the 2020 pandemic.
Six Sigma Process to Increase Conversion Rates
A leading ridesharing company struggled with low conversion rates in its driver onboarding process, and they needed to identify gaps in the process and reduce the lag time in onboarding.
Program Improvement Leads to Increased Sales for Insurance Company
An insurance provider with operations in more than 80 countries noticed they were missing their sales goals by 17% and wanted to improve their numbers.