3rd Party Shippers Are Missing The Mark
In today’s ecommerce landscape, consumer expectations are shifting in ways many third-party shippers have failed to recognize.
Harnessing the Power of Customer Insights: Turning Customer Data into Revenue Growth
This article is a guest contribution from Everest Group, a leading research and advisory firm. The insights and perspectives shared in this piece are those of the authors, Chhandak Biswas and Kartik Arora. We’re pleased to feature their expertise on leveraging customer data for revenue growth on our platform.
The Future of Micro-Fulfillment: How Qualfon is Redefining Ecommerce Fulfillment Efficiencies
We understand how businesses become extraordinary. By providing services that offer 360-degrees of business support, we can help optimize all your processes to match your highest standards.
Seven Effective Practices For Preventing Customer Rage
What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process.
Call Center Solutions – Virtual Agent Capabilities
Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic…
7 Key Criteria for Evaluating a Work-at-Home Solution
Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s…
5 Things Health Plans Need to Know from Their Print and Fulfillment Vendor
There is a lot to consider when evaluating a print and fulfillment vendor, especially as we navigate a new normal through the recent COVID-19 pandemic. From marketing materials, ID cards, EOBs and invoices, to handbooks, provider directories and Annual Notice of…
5 Steps for Virtual Training Success
Author: Marvie Wright, VP of Training at Qualfon During my 15 years of experience in Learning and Development, I’ve had to shift my priorities to adapt and adjust my training to overcome the business challenges thrown my way. However, I would have never imaged…
How We Live Our Mission: Part 1
Being the best and making each person’s life better is as much a call to action as it is a mission statement. At Qualfon we live, breathe and learn to carry out this mission into every interaction we have. It becomes a filter we use at work, at home and in our communities.