Blogs

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Browse our library of content to learn more about how we serve our clients.

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Seven Effective Practices For Preventing Customer Rage

What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process.

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Virtual Agent Capabilities

Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic…

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7 Key Criteria for Evaluating a Work-at-Home Solution

Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s…

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5 Steps for Virtual Training Success

Author: Marvie Wright, VP of Training at Qualfon During my 15 years of experience in Learning and Development, I’ve had to shift my priorities to adapt and adjust my training to overcome the business challenges thrown my way. However, I would have never imaged…

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Welcome to Qualfon the parent company of QCXi.

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Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

Welcome to Qualfon the parent company of QCXi

Here you will have access to our global policy pages as well as access to all our brands in the Qualfon portfolio.

You are leaving Qualfon.com and being redirected to our confidential Speak Up platform

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?

You are now leaving Qualfon.com and heading to our jobs site. Do you want to continue?