December 8, 2017

Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced today that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. It also has an @home operation across the United States. With this sizable acquisition, Qualfon now has approximately 16,500 employees in 28 locations; 20 in the United States, 3 in the Philippines, 3 in Guyana, 1 in Mexico, and 1 in Costa Rica. It maintains a strong financial position enabling, Qualfon to continue to invest in future growth.

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November 21, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, introduced Mr. Jan Ranny Aquino as the new Site Director Dumaguete, reporting directly to Ms. Courtney Bissett, VP Operations of the group in that region.

Reporting directly to Mr. Aquino will be the Program & Department Heads. In this role, he will be in charge of the overall management, engagement, and ownership of all operations in the site.

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November 21, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that more than 50 new Six Sigma-certified persons have successfully graduated from its Supervisor Readiness program at its Mexico City facility, preparing them to take new positions in the company.

Qualfon provides employees several career-path opportunities and strives to ensure that employees either wish to advance throughout levels of opportunity within Qualfon, or are sufficiently trained to advance elsewhere in order to reach their total vocation and improve the lives of themselves and their families.

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October 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that it has now completed renovation of its call center facility in Johnstown, PA; another step in the company’s continuous investment in its facilities and growth.

In addition, the company announced it is now hiring year-round positions in Johnstown for a large retailer, as part of its commitment to growing the business and improving the lives of its employees.

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October 10, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has been honored by Frost & Sullivan, and recognized as having demonstrated excellence in growth, innovation, and leadership. Sebastián Menutti, a Frost & Sullivan Senior Analyst explained, “As the customer experience consolidates as a definitive competitive edge in the modern and highly competitive world, allying with a trusted BPO Is increasingly becoming the difference between success and failure for most organizations. Qualfon fills all the check points for becoming this partner for global enterprises: dispersed capacity throughout the world, extensive expertise in delivering world-class contact center services, and lower price points than most of its competitors.”

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October 4, 2017

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA.

During the session, Needs Assessment: Partnering with and Managing Outsource Providers, VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations.

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September 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that Qualfon Vice President of Operations for the Philippines Courtney Bissett will participate in a panel discussion at the Contact Center Islands Event on Boracay Island in the Philippines on October 11 and 12. During the session titled Better Agent Engagement: Ensuring Superior Customer Experience, Bissett will share Qualfon’s best practices, approach, and strategy to creating a happy and motivated workforce.

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September 7, 2017

GlennMcCormack-AnnouncementQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the addition of Mr. Glenn McCormack as the new site director of its Providence II site on the Georgetown Campus in Georgetown, Guyana. Mr. McCormack will report directly to Richard Brinson, VP of Operations in that country. Operations, learning management, and recruitment managers assigned to this new structure will be reporting to him.

McCormack is a graduate of the University of Wisconsin at Madison by way of Nova Scotia, Canada. He received his Bachelor of Commerce Degree in International Business in 1992 and earned his MBA in 1998 from the University of Wisconsin.

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September 7, 2017

Steve-DiBari-PR-Image3Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the addition of Mr. Steve DiBari, who recently joined Qualfon as a VP of Client Relations, reporting directly to Kristi Walsh, SVP of Client Relations for Christina Morris’ Group. Mr. DiBari will be responsible for a current client relationship along with Brian Gonzales, Director of Client Relations.

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August 21, 2017

Press-Release-Guyana-Amazon-1-v2.1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will triple the size of its customer care operation that serves a global online retailer. Through the remainder of 2017, Qualfon plans to add 700 full-time associates as well as leadership and support staff to its Providence Campus in Guyana, South America. For Qualfon, the program expansion is a testament to the company’s operational excellence. For the retailer, the investment ensures high-quality customer service while diversifying its global footprint and expanding its capabilities during seasons of high demand.

“Our client is making additional investments in Qualfon Guyana, because of our top-level performance and our trusted growth plan,” explained Kim Carr, Client Relations Director, Qualfon. “They like the culture and native-English skills of the Guyanese people. Plus, the geographic location sits outside hurricane zones and diversifies their operational presence across other near-shore and off-shore destinations.”

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