Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, launched new-hire training for a new client program in its Coeur d’Alene call center facility. Qualfon will be providing social media customer service support for a large, multi-national client. This is the multi-national’s first foray into outsourced, social media support channels.
“Qualfon Coeur d’Alene is excited to support another client in the Social Care space,” says Client Relations VP Nickola Hubiak. “This is a growing field that is constantly changing and we are happy to provide our clients with not only customized solutions but talented agents that specialize in communicating with their customers in new and exciting ways.”