February 6, 2018

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, launched new-hire training for a new client program in its Coeur d’Alene call center facility. Qualfon will be providing social media customer service support for a large, multi-national client. This is the multi-national’s first foray into outsourced, social media support channels.

“Qualfon Coeur d’Alene is excited to support another client in the Social Care space,” says Client Relations VP Nickola Hubiak. “This is a growing field that is constantly changing and we are happy to provide our clients with not only customized solutions but talented agents that specialize in communicating with their customers in new and exciting ways.”

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January 8, 2018

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the hiring of Mike Jossi as Qualfon’s new Chief Person Officer, reporting directly to Mike Marrow, CEO.

Mr. Jossi comes to Qualfon from VXI, a global BPO provider with 28,000 employees, where he held the role of Senior Vice President of Human Resources. Prior to VXI, Mr. Jossi was the Chief People Officer of Ping Identity. In his tenure with VXI, he focused on improving the recruiting function, created the company’s first leadership development program for the management, and played a critical role in improving employee engagement. His team had the responsibility of hiring the majority of Ping’s executive team and over 50% of Ping’s workforce, before the sale of the company to a private equity firm in 2016.

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December 8, 2017

Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced today that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. It also has an @home operation across the United States. With this sizable acquisition, Qualfon now has approximately 16,500 employees in 28 locations; 20 in the United States, 3 in the Philippines, 3 in Guyana, 1 in Mexico, and 1 in Costa Rica. It maintains a strong financial position enabling, Qualfon to continue to invest in future growth.

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November 21, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, introduced Mr. Jan Ranny Aquino as the new Site Director Dumaguete, reporting directly to Ms. Courtney Bissett, VP Operations of the group in that region.

Reporting directly to Mr. Aquino will be the Program & Department Heads. In this role, he will be in charge of the overall management, engagement and ownership of the entire Group 3 Operations in site.

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November 21, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that more than 50 new Six Sigma-certified persons have successfully graduated from its Supervisor Readiness program at its Mexico City facility, preparing them to take new positions in the company.

Qualfon provides employees several career-path opportunities and strives to ensure that employees either wish to advance throughout levels of opportunity within Qualfon, or are sufficiently trained to advance elsewhere in order to reach their total vocation and improve the lives of themselves and their families.

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October 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported that it has now completed renovation of its call center facility in Johnstown, PA; another step in the company’s continuous investment in its facilities and growth.

In addition, the company announced it is now hiring year-round positions in Johnstown for a large retailer, as part of its commitment to growing the business and improving the lives of its employees.

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October 10, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has been honored by Frost & Sullivan, and recognized as having demonstrated excellence in growth, innovation, and leadership. Sebastián Menutti, a Frost & Sullivan Senior Analyst explained, “As the customer experience consolidates as a definitive competitive edge in the modern and highly competitive world, allying with a trusted BPO Is increasingly becoming the difference between success and failure for most organizations. Qualfon fills all the check points for becoming this partner for global enterprises: dispersed capacity throughout the world, extensive expertise in delivering world-class contact center services, and lower price points than most of its competitors.”

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October 4, 2017

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA.

During the session, Needs Assessment: Partnering with and Managing Outsource Providers, VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations.

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September 28, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that Qualfon Vice President of Operations for the Philippines Courtney Bissett will participate in a panel discussion at the Contact Center Islands Event on Boracay Island in the Philippines on October 11 and 12. During the session titled Better Agent Engagement: Ensuring Superior Customer Experience, Bissett will share Qualfon’s best practices, approach, and strategy to creating a happy and motivated workforce.

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September 7, 2017

GlennMcCormack-AnnouncementQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the addition of Mr. Glenn McCormack as the new site director of its Providence II site on the Georgetown Campus in Georgetown, Guyana. Mr. McCormack will report directly to Richard Brinson, VP of Operations in that country. Operations, learning management, and recruitment managers assigned to this new structure will be reporting to him.

McCormack is a graduate of the University of Wisconsin at Madison by way of Nova Scotia, Canada. He received his Bachelor of Commerce Degree in International Business in 1992 and earned his MBA in 1998 from the University of Wisconsin.

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