What We Do

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of solutions and intelligent outsourcing locations in the U.S. and across the globe.

Why Qualfon?

Qualfon’s agent retention is twice the industry average, which provides you more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. We focus on what matters to our people. We invest in our people and, in return, they take better care of your customers.

Intelligent Outsourcing Locations

Spokane Valley Corridor, Washington & Idaho: Multiple contact centers provide sales and service excellence

Harlingen, Texas: Bilingual services from an onshore location

Fort Collins, Colorado: Customer experience excellence in one of Money Magazine’s Best Places to live in the U.S.

Shelbyville, Kentucky: Back-office administration center

Manila, Philippines: A top-rated BPO city offering accessibility, talent, and sustainability

Cebu, Philippines: In the 2nd-largest city in the Philippines, Qualfon is the 2nd-largest BPO

Dumaguete, Philippines: With over 3,000 employees in this university town, Qualfon is one of the largest BPO operations in the provincial Philippines

Georgetown, Guyana: Our native-English offering in Latin America with pricing competitive with India and the Philippines

Mexico City, Mexico: An established BPO location offering near-shore, multi-lingual hubs

Harbin & Xian, China: Low-cost-labor market solution centers with a highly educated workforce

Qualfon Today

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