Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of solutions and intelligent outsourcing locations in the U.S. and across the globe.
Qualfon’s agent retention is twice the industry average, which provides you more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. We focus on what matters to our people. We invest in our people and, in return, they take better care of your customers.
Intelligent Outsourcing Locations
Spokane Valley Corridor, Washington & Idaho: Multiple contact centers provide sales and service excellence
Harlingen, Texas: Bilingual services from an onshore location
Fort Collins, Colorado: Customer experience excellence in one of Money Magazine’s Best Places to live in the U.S.
Shelbyville, Kentucky: Back-office administration center
Manila, Philippines: A top-rated BPO city offering accessibility, talent, and sustainability
Cebu, Philippines: In the 2nd-largest city in the Philippines, Qualfon is the 2nd-largest BPO
Dumaguete, Philippines: With over 3,000 employees in this university town, Qualfon is one of the largest BPO operations in the provincial Philippines
Georgetown, Guyana: Our native-English offering in Latin America with pricing competitive with India and the Philippines
Mexico City, Mexico: An established BPO location offering near-shore, multi-lingual hubs
Harbin, China: Low-cost-labor market solution centers with a highly educated workforce
Qualfon Grand Opening in Harlingen, Texas
City Mayor will Speak at May 28th Ceremony
TV News: Qualfon Opens New Campus
Qualfon Guyana Grand Opening Ceremony Makes the News
Mega Client Strengthens Foothold in Entertainment
Qualfon Launches Inbound Sales Support in Fort Collins, Colorado
We Won 3 Times!
Qualfon Takes Home Three Contact Center Excellence Trophies
Quick-Launch Service Earns Qualfon a New Client
Qualfon Dumaguete Provides Customer Service for the Retail Company
The Best-Kept Secret is Out
Press Release: Qualfon Grand Opening Validates Guyana BPO Market
Analyst Calls Qualfon a "Serious BPO Contender"
High agent retention "part of an attractive value proposition"
Overcome High Agent Attrition in Contact Centers
Download the White Paper - The Power of Retention: Maximizing Value in ...
2014 Deal of the Year Award
Qualfon's Acquisition of Center Partners Wins Recognition
The Power of Retention Webinar
Watch the Recorded Frost & Sullivan eBroadcast Event
A Great Acquisition
One Year After the Center Partners Acquisition, Qualfon Exceeds Expectations
The Miami Herald on Guyana
Uncover Guyana's strong business environment
Virtual Tour: Guyana Contact Center Campus
Qualfon Builds One of the World's Largest Contact Centers
Guyana: A High-Growth BPO Market
Nearshore Americas ebook Provides an In-Depth Look
Some of the Longest Employee Tenure Rates
Nearshore Americas Tours Qualfon Guyana and Finds Low Attrition
New Contract with Internet Search Company
Qualfon Launches Customer Acquisition Services in Mexico City
eCommerce Company Selects Qualfon
Customer Service to be Provided from Georgetown, Guyana