Our Approach is Simple

Our People
Our agent tenure is double the industry average because we care about our people—at work and beyond—with programs that promote personal development and offer direct support for them and their families

Customers
Our highly tenured and highly engaged people are taking better care of customers, which has led to our clients winning coveted customer service awards

Clients
We are achieving top-ranking performance at a lower cost because of our lower attrition and strategic delivery locations

Communities
More than 1% of our revenue goes to supporting our people, their families, and our communities. In 2012, our people volunteered 9,000 hours of their own time to support people in our communities

Compelling Locations

Georgetown, Guyana: Our native-English-speaking Caribbean frontier in South America with pricing below India and the Philippines

Dumaguete, Philippines: Provincial location known as “University Town” with a large workforce and low attrition

Cebu, Philippines: Established BPO location with lower attrition and lower costs compared to Manila

Mexico City & San Jose, Costa Rica: Established BPO locations offering multi-lingual hubs

United States & China: Recently acquired Data Services Group expands Qualfon’s footprint and back-office processing services

Qualfon Today

Qualfon CEO Mike Marrow Interviewed
Qualfon CEO Mike Marrow was interviewed for its article titled, Guyana Emerges as a Leader In Global Call Center Industry. More...
Qualfon Acquires Data Control Group
Qualfon has acquired the Data Control Group (DCG), specializing in back-office processing for the title, mortgage, banking, insurance, and a variety of other industries. More...
Minacs Partners with Qualfon
Qualfon, a leading global business process outsourcing (BPO) provider with proven LATAM contact center experience, More...
Qualfon Celebrates 7th Anniversary
Qualfon, a leading business process outsourcing (BPO) and call center service provider, announced the celebration and recognition of its 7th anniversary of operations in Guyana. More...
Free Training from Qualfon in Guyana
Qualfon Announces Free Computer and English Enhancement Training Program for the Community. More...
Robert Dechant Named Chief Sales and Marketing Officer
Dechant Brings Extensive BPO and Sales Leadership and Expertise to Qualfon. More...
Guyana Receives its 2nd Consecutive Award
Qualfon Guyana was awarded the GMSA President Award for ‘Improving and Expanding an International Marketing Service & Community Development’ at the GMSA Annual Awards. More...
Qualfon Launches Second Facility
Qualfon has announced the launch of a second Dumaguete Qualfon facility.
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