Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of solutions and intelligent outsourcing locations in the U.S. and across the globe.
Qualfon’s agent retention is twice the industry average, which provides you more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. We focus on what matters to our people. We invest in our people and, in return, they take better care of your customers.
Intelligent Outsourcing Locations
Spokane Valley Corridor, Washington & Idaho: Multiple contact centers provide sales and service excellence
Harlingen, Texas: Bilingual services from an onshore location
Fort Collins, Colorado: Customer experience excellence in one of Money Magazine’s Best Places to live in the U.S.
Shelbyville, Kentucky: Back-office administration center
Manila, Philippines: A top-rated BPO city offering accessibility, talent, and sustainability
Cebu, Philippines: In the 2nd-largest city in the Philippines, Qualfon is the 2nd-largest BPO
Dumaguete, Philippines: With over 3,000 employees in this university town, Qualfon is one of the largest BPO operations in the provincial Philippines
Georgetown, Guyana: Our native-English offering in Latin America with pricing competitive with India and the Philippines
Mexico City, Mexico: An established BPO location offering near-shore, multi-lingual hubs
Meet Qualfon at Customer Contact West!
Qualfon Cuts the Ribbon in Harlingen, Texas
Grand opening applauded by Mayor, Frost & Sullivan analyst
Happy 20th Anniversary Qualfon!
People-focused mission is key to decades of success
TV News: Qualfon Opens Guyana Campus
Grand opening ceremony makes the news
We Won 3 Times!
Qualfon takes home three Contact Center Excellence trophies
Mega Client Sparks Stronghold in Entertainment
Qualfon launches inbound sales support in Fort Collins, Colorado
Analyst Calls Qualfon a "Serious BPO Contender"
High agent retention "part of an attractive value proposition"
Quick-Launch Service Draws in a New Client
Dumaguete provides customer service for the retailer
The Best-Kept Secret is Out!
Press Release: Qualfon campus validates the BPO market in Guyana
Overcome High Agent Attrition in Contact Centers
White Paper - The Power of Retention: Maximizing Value in ...
The Power of Retention Webinar
Watch the Frost & Sullivan eBroadcast event
Center Partners: A Great Acquisition
One year later, the acquisition exceeds expectations
Qualfon Expands in Entertainment Industry
Customer service scales alongside TV programming
Deal of the Year Award
Qualfon's acquisition of Center Partners wins recognition
The Miami Herald on Guyana
Uncover Guyana's strong business environment
Guyana: A High-Growth BPO Market
Nearshore Americas ebook provides an in-depth look