People: Qualfon's employee tenure is twice the industry average because we care about our people—at work and beyond—with programs that promote personal development and offer direct support for both them and their families.
Customers: With highly tenured and highly engaged employees, Qualfon takes better care of customers, which has led to our clients winning coveted customer service awards.
Clients: Qualfon achieves top-ranking performance at a lower cost because of our lower employee attrition rates and strategic delivery locations.
Communities: More than 2% ($2.2 million) of Qualfon's revenue supports our people, their families, and communities. In 2012, our employees volunteered 9,000 hours of their time to Qualfon's caring programs and projects that benefit people and communities in need.
Our Strategic Footprint
Georgetown, Guyana: Our native-English offering in Latin America with pricing competitive with India and the Philippines
Dumaguete, Philippines: With over 3,000 employees in this university town, Qualfon is one of the largest BPO operations in the provincial Philippines
Cebu, Philippines: In the 2nd-largest city in the Philippines, Qualfon is the 2nd-largest BPO
Mexico City, Mexico & San Jose, Costa Rica: Established BPO locations offering near-shore, multi-lingual hubs
Kentucky & New York, United States: Premier contact centers and back-office processing solutions
Harbin & Xian, China: Low-cost labor market solution centers with a highly educated workforce
“The value of Qualfon can’t be matched. They are low on price and top in performance. Other providers tell me that I can’t get award-winning performance at my asking price. I tell them I already get it with Qualfon.”
–SVP of Customer Service, at a major telecommunications company
Qualfon Building One of the World’s Largest Contact Center Campuses in Georgetown, Guyana
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