Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of solutions and intelligent outsourcing locations in the U.S. and across the globe.
Qualfon’s agent retention is twice the industry average, which provides you more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. We focus on what matters to our people. We invest in our people and, in return, they take better care of your customers.
Intelligent Outsourcing Locations
Spokane Valley Corridor, Washington & Idaho: Multiple contact centers provide sales and service excellence
Harlingen, Texas: Bilingual services from an onshore location
Fort Collins, Colorado: Customer experience excellence in one of Money Magazine’s Best Places to live in the U.S.
Shelbyville, Kentucky: Back-office administration center
Manila, Philippines: A top-rated BPO city offering accessibility, talent, and sustainability
Cebu, Philippines: In the 2nd-largest city in the Philippines, Qualfon is the 2nd-largest BPO
Dumaguete, Philippines: With over 3,000 employees in this university town, Qualfon is one of the largest BPO operations in the provincial Philippines
Georgetown, Guyana: Our native-English offering in Latin America with pricing competitive with India and the Philippines
Mexico City, Mexico: An established BPO location offering near-shore, multi-lingual hubs
Harbin & Xian, China: Low-cost-labor market solution centers with a highly educated workforce
Tour Qualfon Mexico City after the Forum
Qualfon Contact Center Outing Scheduled after the Global Contact Forum
Grand Opening Ceremony March 26th
In Guyana, Qualfon Opens One of the Largest Contact Centers in the World
Qualfon to Hold Roundtable Session at Frost Event
Session Topic: Increasing Employee Engagement
Join Qualfon at NEXUS 2015 in NYC
A Special Conference Focused on Raising the Bar on Customer Engagement
Analyst Calls Qualfon a "Serious BPO Contender"
High agent retention "part of an attractive value proposition"
2014 Deal of the Year Award
Qualfon's Acquisition of Center Partners Wins Recognition
Overcome High Agent Attrition in Contact Centers
Download the White Paper - The Power of Retention: Maximizing Value in ...
The Power of Retention Webinar
Watch the Recorded Frost & Sullivan eBroadcast Event
Qualfon Acquires Center Partners
Creating a Balanced Global Footprint with Expanded Service Offerings
Nearshoring: the Next Big Opportunity
Qualfon's Bob Dechant explains in this Nexus video interview
Qualfon Expands in Entertainment Industry
Customer service scales up and down alongside TV programming
The Miami Herald on Guyana
Uncover Guyana's strong business environment
Virtual Tour: Guyana Contact Center Campus
Qualfon Builds One of the World's Largest Contact Centers
Guyana: A High-Growth BPO Market
Nearshore Americas ebook Provides an In-Depth Look
Why “Nearshoring” is Hot
Qualfon CSO, Bob Dechant, discusses trends in Nearshore Americas video
Some of the Longest Employee Tenure Rates
Nearshore Americas Tours Qualfon Guyana and Finds Low Attrition
New Contract with Internet Search Company
Qualfon Launches Customer Acquisition Services in Mexico City
eCommerce Company Selects Qualfon
Customer Service to be Provided from Georgetown, Guyana