Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced today that it has acquired the business of Inter-Media Marketing, LLC, also known as InterMedi@ Marketing Solutions (InterMedi@), a customer contact management solutions company that has over the last 32 years built an excellent reputation for top performance in the healthcare, travel and hospitality, and financial services industries. InterMedi@ has three locations across Pennsylvania and South Carolina. Qualfon acquired InterMedi@ as part of its growth strategy to expand services in additional industries and widen its footprint of contact center locations in the U.S.
The business of InterMedi@ will operate as a fully integrated part of Qualfon and take on the Qualfon brand name. InterMedi@ complements Qualfon and, as a result of the integration, Qualfon provides the following:
- Added Expertise Creates Competency in Healthcare, Travel & Hospitality, and Financial Services
InterMedi@’s successful history serving healthcare, travel and hospitality, and financial services companies further diversifies Qualfon’s capabilities and expands its core competencies. The expertise and dedication of InterMedi@ has resulted in strong performance and deep relationships with its clients.
- Additional Contact Centers Strengthen Qualfon’s Intelligent Global Footprint
InterMedi@’s contact centers in the eastern region of the U.S. balance Qualfon’s existing presence in the central and western regions, as the company continues to enhance its onshore, near-shore, and offshore strategy.
- Expanded List of Top Brands
InterMedi@’s client list aligns with Qualfon’s growth strategy, increasing its potential across more industries and enabling Qualfon to provide additional offerings to clients.
“Qualfon discovered a complementary company in InterMedi@,” said Qualfon CEO Mike Marrow. “Together, we are a stronger organization, covering a broader spectrum of industries, offering an expanded U.S. presence, and servicing a larger number of highly-tenured clients that are the backbone of our company. With InterMedi@, I am confident that Qualfon is positioned to be the best BPO company in the industry.”
“Qualfon is entering its next phase of growth. We’re excited to have found a company that adds to our progression, and our acquisition efforts won’t stop here,” said Trevor Allen, Qualfon’s Chief Merger and Acquisitions Officer, who joined the company in June 2015 to drive strategic growth.
InterMedi@ and Qualfon share in the same person-first employee approach. Both companies enjoy strong employee and management tenure rates that create a competitive edge. InterMedi@’s 25-year tenure for senior management and 15-year tenure among account managers directly align with Qualfon’s overall tenure rates that are two times the industry average.
“Our similar business values give us an undeniable synergy that will unite our companies and make integration a smooth process,” added Marrow.
“InterMedi@’s services, locations, and culture fit seamlessly with Qualfon, and we’re confident that Qualfon will be a good steward of our business, investing in employees, technology, facilities, and client relationships. This acquisition will generate great benefits and a promising new future moving forward,” said InterMedi@ President & CEO Paul Santry.
Andy Thompson, Founder and member of InterMedi@’s Board of Directors said, “This is an enormous opportunity for our people to join a growing company and participate in promising new endeavors that will contribute to a new era of success.”
Qualfon began in 1995 and has a history of acquisitions. The company’s 2014 acquisition of Center Partners earned a Deal of the Year Award from the Global M&A Network, which recognized the purchase as a value-generating transaction. In 2013, Qualfon acquired back-office processing company, Data Control Group.
“Qualfon seeks to be the preferred BPO for both clients and our employees, and this acquisition is another step toward in helping us achieve that goal,” said Marrow. “We will continue to focus on providing great service, value, and strategic partnership to all our clients as we continue to look for other synergetic acquisitions that will help us in achieving our mission to Be the best BPO and Make people’s lives better.”
Founded in 1983, InterMedi@ Marketing Solutions is a trusted leader in providing customer contact management solutions in the business process outsourcing industry. An array of sophisticated contact center services are provided to Fortune 1000 and others, primarily in the communications, insurance, healthcare, financial services, and consumer goods industries. Multi-channel communications including phone, email, social media and chat are supported for both business-to-consumer and business-to-business initiatives. www.intermediamarketing.com
Qualfon is a person-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 12,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.