December 19, 2016

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Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is putting smiles on hundreds of faces with the gift of food this holiday season. A variety of celebratory activities across the globe filled the bellies and the hearts of employees and others in the community.

On December 12th the Fort Collins center hosted its annual celebration that fed hundreds of people. Mountains of Olive Garden spaghetti honored the contributions employees made during 2016. While many enjoyed hot breadsticks and sauce, others flocked to the costume photo booth to capture the smiles and laughter inspired by the shared meal. The cheer soon spilled out into the community as Qualfon donated meals to the Fort Collins Rescue Mission. Additionally, just before Thanksgiving, 40 Qualfon Fort Collins employees in need received food baskets that earned wide-eyed grins, filling their dinner tables with deliciousness.

Photo at Right: The Qualfon Fort Collins photo booth captured the fellowship of food

“There’s something about free food that makes everyone smile,” said Rocio Chartier, Site Activities Coordinator, Qualfon Fort Collins, who organized many celebratory events at the contact center. “A hot meal is a simple and easy way to stir up some holiday happiness.”

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December 12, 2016

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Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, held a Christmas tree lighting ceremony at the Cebu Philippines contact center that both inaugurated Qualfon’s expanded Recruitment Center and acted as a fundraiser for the Franciscan Sisters of the Sacred Hearts Children’s Home. Twinkling holiday lights highlighted the new recruiting space designed to improve the applicant experience and promoted an ornament fundraiser and angel tree program benefiting children at the local orphanage.

“With the new recruiting hub and our success in raising hundreds of dollars for children in need, we have a lot to celebrate and be thankful for this Christmas,” said Steve Brown, Site Director, Qualfon Cebu. “We take pride in our mission to be the best BPO and make people’s lives better. Especially at this time of year, Qualfon’s mission delivers a message of solicitude and compassion towards others.”

Photo at Right: During the tree lighting ceremony, voices of the Fun@Work employee glee club, Qualfon GleeQs, filled the halls with holiday cheer

Qualfon employees purchased more than 100 Christmas tree ornaments and gave presents to children at the home. Monetary donations from the ornaments will be used to purchase school supplies and augment the student’s school-related expenses for the month of December. Meanwhile, angel tree toy donations will make the dreams of 22 children come true this holiday season. During the lighting ceremony, carolers sang while Qualfon invited those employees who supported the fundraiser to hang their ornaments on the tree. On December 23rd, Qualfon will host a small Christmas party at the children’s home to give all the gifts to the children.

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December 5, 2016

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, awarded a collective $10,250 in cash prizes to employees as part of its third annual Music Video Contest. Sponsored by Qualfon’s Mission Office and the Fun@Work program, the competition generated 16 video submissions. The primary competition or divisional round identified winning videos in specific sites and regions across the world. First place divisional winners were then eligible to advance to the international round, where they competed for the largest cash prizes. More than 5,600 employee and executive judges cast their votes to decide the winners. Here they are!

International Winners

First Place: “Qualfon You Are Our Home” by Elvie Po, Edwin Martinez and team

Second Place: “Let’s All Be One” by Dale Albert Amante

Third Place: “Qualfon Shout It Out” by Kennyana Carter

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November 28, 2016

six-sigma-gradsQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, reported today that during 2016 an additional 493 contact center managers and supervisors have earned their Six Sigma Green Belt certification through Keisen Consulting and Qualfon’s Leadership Academy. The achievement marks another step forward in Qualfon’s effort to certify every supervisor in Six Sigma practices. Since the start of the initiative, the total number of certified leaders has now risen to a total of 812.

“With more Green Belt certified leaders in the Qualfon management team, we aim to reach new standards of operational excellence and build a stronger culture of continuous improvement,” explained Al Barrenechea, Qualfon University Director, who manages the program. “This is all part of our plan to become the best BPO and make people’s lives better, as our company mission states.”

Photo at Right: TOP – Qualfon Cebu Operations Supervisors celebrate graduation. BOTTOM – Leo Corsiga, Cherry Mae Nuñez, Angelita Mia Famadico, and Lyna Tagalog show off their graduation rings

Qualfon’s Leadership Academy is a company-wide initiative that requires contact center supervisors, managers, and leaders to complete 19 management courses and attain Six Sigma Green Belt certification through an independent certification company. Qualfon partners with Keisen Consulting in Mexico City to support education and certify employees in Six Sigma practices.

“Six Sigma is the gold standard for process improvement in the contact center industry. We’re very proud of these individuals, whose accomplishments reflect highly on our management team. Clients who choose Qualfon get a partner who actively invests in the development of front-line management, bringing leadership closer to the point of service,” said Mike Marrow, CEO, Qualfon.

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November 21, 2016

haven-for-hope-and-qualfon-birthday-party-for-resident-childrenQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its partnership with Haven for Hope is expanding with multiple employee volunteerism programs that provide fun activities for Haven for Hope residents and members in San Antonio, Texas. Qualfon’s employee-run fun clubs are spearheading the efforts, coordinating birthday parties for children and offering crafty entertainment for both adults and children. Haven for Hope is a 22-acre campus of hope and new beginnings providing transformational services to help people address the root cause of homelessness.

Photo at Right: Qualfon employee volunteers wear colorful t-shirts as they host a birthday party for resident children at Haven for Hope

“Our partnership with Haven for Hope continues to blossom,” said Steve Tatarian, V.P. of Operations at Qualfon San Antonio. “Qualfon’s fun clubs are a great complement to Haven’s programs, and our employees are eager to put their skills and talents to work for the hundreds of people that Haven for Hope serves every day.”

In August, the Qualfon E.C.H.O. (Everyone Can Help Others) fun club assisted Haven in hosting a birthday party for resident children. The party is now a monthly tradition and ongoing program. With the helping hands of 25 Qualfon volunteers, E.C.H.O. provides party planners, pizza, cake, gifts, and games for a gaggle of youngsters ages 1 to 16.

Other employees and fun clubs quickly followed suit. The Art Club and book club (called a Novel Idea) started experimenting with art activities and reading groups for both children and adults at the campus. Those activities were well received, and starting in January 2017, the Puzzle Club, Sport Club, and Music Club will join their efforts, adding a larger variety of entertainment through Courtyard Gathering events.

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November 14, 2016

veterans-day-press-release-pic-2016Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, honored veteran employees during Veterans Day celebrations at its contact centers across the U.S. In addition to ceremonies and luncheons, Qualfon is capturing many of the employees’ pictures and stories to compile in a video that will salute members of the Armed Forces.

“Many of our employees are soldiers, sailors, aviators, marines, and coast guards who have served our country with honor. On Veterans Day, we want to show our appreciation and thank them for the sacrifices they have made so that millions of Americans can live free,” said Kaycie Miller, Mission Office Coordinator at Qualfon Liberty Lake, Washington, where Qualfon honored 16 veterans with an open mic ceremony introducing employees and inviting them to share their patriotism and stories of service.

Matthew Carleton, Site Director at Qualfon Liberty Lake and veteran of the United States Army and Army National Guard said, “Whether our veterans landed at Inchon Harbor in 1950, cleared the jungle around Kason firebase in 1968, stood your post on the Czechoslovakian frontier in 1974, participated in the Panamanian and Grenadian liberations in the 1980’s, or served in Iraq or Afghanistan—regardless—we all share a common bond of service to each other and the Nation. All took the oath. All wore the suit and all stood in the gap between those that would steel our liberties and take our lives. Many never come home. Remember them all in your prayers. The land of the free does not exist without the brave.”

Photo at Right: Matthew Carleton celebrates with veteran employees at Qualfon Liberty Lake 

Across the U.S., Qualfon hosted additional celebrations. In San Antonio, Texas, Qualfon distributed special Veteran’s Day letters and served lunch in honor of 30 veteran employees. In Coeur d’Alene, Idaho, slideshows of employee veterans and their family members were showcased on the media wall. In Hayden, Idaho, American flags placed at the workstation of each veteran helped recognize and honor their service. Additional celebratory activities were held in Fort Collins, Colorado; Orangeburg, South Carolina; Shelbyville, Kentucky; and West Chester and Johnstown, Pennsylvania.

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November 7, 2016

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Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper. An Emerging Model in BPO: The Contact Center in the Neighborhood explores how Qualfon’s innovative strategy in Manila, Philippines is making lives and business better by cultivating a culture of employee engagement that drives competitive advantage through lower attrition and absenteeism and higher performance.

Download the Frost & Sullivan White Paper (no registration required)

“The contact center in the neighborhood is an interesting concept for urban areas because it reduces the time and cost of challenging commutes, which in turn seems to improve agent satisfaction, retention, and engagement,” said Stephen Loynd, a BPO industry analyst and Global Program Director at Frost & Sullivan, who visited the center in Manila earlier this year.

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October 31, 2016

peer-educators-qualfon-guyana-partnership-with-guyana-business-coalition-on-healthQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that it has signed on as a member of the Guyana Business Coalition on Health Awareness (GBCHA) and has 26 Peer Educators to help promote health and wellness at the company’s contact centers in the capital city of Georgetown, Guyana, South America. The membership is assisting Qualfon in serving more than 2,000 employees with health awareness services including training programs for employees, health awareness sessions, and health education resource distribution.

Recently, the Qualfon Guyana Human Development department launched its first Peer Educator training workshop, during which 26 employees were empowered to better understand and recognize health issues and were trained in how to effectively respond to concerns. Icebreaker activities also gave Peer Educators insight into health self-awareness and self-realization.

Photo at Right: Qualfon Guyana employees celebrate after completing the GBCHA Peer Educator training workshop

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October 28, 2016

Application process with universities or colleges is growing into a bit more relentless so the call for faultless as well as, errors freely available the university everyone essays. Before you start drafting your trusty essays, just be sure you reports criteria of one’s really want your business come to be checked in. Remember the fact that failures to look at acceptable instructions could cause current disqualification of any entry ways. Pupils will enjoy software program techniques sold in to optimize your in your favor response of most of the usage.

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October 24, 2016

qualfon-employees-volunteer-for-phone-a-thon-fundraiser

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and employee volunteers from the contact center in Liberty Lake, Washington helped the Vanessa Behan Crisis Nursery raise thousands of dollars during its annual phone-a-thon fundraiser. Employees put their customer service and sales skills to work calling previous donors and supporters to help keep the non-profit organization going strong. A local credit union hosted the three-day event, during which Qualfon employees made over 500 phone calls on behalf of the crisis nursery.

“Our employees graciously loaned their voices and their people skills to be a force for good,” explained Kaycie Miller, Mission Coordinator at Qualfon Liberty Lake. “The Vanessa Behan Crisis Nursery provides a safe haven for children and families and as a result does a great deal to keep children in our community out of harm’s way.”

Photo at Right: Qualfon employee volunteers Faith Long, Kaycie Miller, Rose Raskell and Lisa Johnson smile as they take a break from the phones

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