Press Releases

Highland Park, Michigan, USA – February 16, 2022 – Qualfon has been recognized as a leader on the 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s top service providers that are acknowledged for providing the full suite of

Highland Park, Michigan, USA – January 11, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.  This marks Qualfon’s 25th global operating

Highland Park, Michigan, USA – December 3, 2021 – Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to

Highland Park, Michigan, USA – July 22, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in

Highland Park, Michigan, USA – July 8, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines. Qualfon was the second BPO company to establish operations in Cebu and has since grown to four Philippines locations across Cebu, Manila and Dumaguete.   In 2006, Qualfon’s first group of agents joined the team to provide customer care for a JD Power-Award-Winning wireless telecommunications company. After just three years of beginning operations at the site, the company went from occupying

Highland Park, Michigan, USA – May 18, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, has released the results of a recent employee satisfaction survey showing 89% of employees would recommend working at Qualfon to a friend or family member. The 8.2% increase from 2020 and 13.8% from 2019 is a testament to the work Qualfon is doing around the world to help increase employee satisfaction. Every two weeks Chief

Highland Park, Michigan, USA – April 20, 2021 – Dialog Direct, an end-to-end marketing and customer engagement solutions provider, is taking an environmentally friendly approach in its Highland Park, Michigan location by enrolling in DTE Energy’s MIGreenPower program. Dialog Direct, a Qualfon company, plans to attribute 10 percent of its total electric usage

Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired MAR Graphics, a print, mail and digital solutions provider. Located within the greater St. Louis metropolitan area in Valmeyer, Illinois, MAR offers a wide variety of products and solutions to print distributors, mailers, agencies

October 1, 2020 – Qualfon has been selected by the Government of Guyana to support the country’s official COVID-19 Hotline.  Qualfon has a long-standing reputation as a good corporate citizen within Guyana. Early on, the Ministry of Health recognized the need to expand and improve their COVID-19 hotline services.  Prompted by