Press Releases

Highland Park, Michigan, USA – October 11, 2022 – Qualfon, a global business services (GBS) provider, was recognized as a Major Contender in the Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022. This is Qualfon’s fourth year of being acknowledged on the assessment.

Highland Park, Michigan, USA – June 2, 2022 – Qualfon, a global business services provider, has opened a new state-of-the-art engagement center in Paseo de la Reforma, Mexico City. The nearshore operation provides industry-leading employee tenure rates, reduction in costs and enhanced customer experiences for clients and prospects.   Since the beginning of

Highland Park, Michigan, USA – March 1, 2022 – Qualfon, a full-service business process outsourcing (BPO) provider, is proud to be recognized on Comparably’s 2021 Top 100 Large companies list (more than 500 employees) for the Best Companies for Diversity Award. The award was based on 15 million ratings from employees of color

Highland Park, Michigan, USA – February 16, 2022 – Qualfon has been recognized as a leader on the 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual listing of the world’s top service providers that are acknowledged for providing the full suite of

Highland Park, Michigan, USA – January 11, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, has expanded its nearshore footprint with the opening of a new facility in Bogotá, Colombia. The nearshore operation offers access to a robust, customer-service oriented market and thriving economy. In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.  This marks Qualfon’s 25th global operating

Highland Park, Michigan, USA – December 3, 2021 – Qualfon, a full-service marketing solutions and contact center service provider, announced today that it has acquired LeadVision Media (“LVM” or “LeadVision”), a leader in the digital demand generation space. Through its diverse network of internet properties, LeadVision delivers relevant, audience-targeted advertisements to

Highland Park, Michigan, USA – July 22, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, was recognized as a Major Contender in the 2021 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This marks Qualfon’s third year of being listed on the assessment; an indicator of the company’s investment in

Highland Park, Michigan, USA – July 8, 2021 – Qualfon, a full-service business process outsourcing (BPO) provider, is celebrating its fifteenth-year anniversary since opening its contact center operations in Cebu, Philippines. Qualfon was the second BPO company to establish operations in Cebu and has since grown to four Philippines locations across Cebu, Manila and Dumaguete.   In 2006, Qualfon’s first group of agents joined the team to provide customer care for a JD Power-Award-Winning wireless telecommunications company. After just three years of beginning operations at the site, the company went from occupying