August 30, 2012

Dechant Brings Extensive BPO and Sales Leadership and Expertise to Qualfon

Boston, MA – August 30, 2012 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced that it has appointed Robert Dechant as the Chief Sales and Marketing Officer for Qualfon.  Dechant, who joins Qualfon from Stream Global Services, will report to Michael P. Marrow, CEO of Qualfon.

In his role as Chief Sales and Marketing Officer, Dechant is responsible for providing executive-level leadership for Qualfon’s sales strategies, Go to Market Strategy, as well as day-to-day management of the global sales team and client relations team. His focus is on growing top-line revenue; building the Qualfon brand, and creating deep client relationships.

“Bob is recognized as a top industry sales leader and I am excited to have him on our team.  He joins Qualfon with a very strong background in building world class sales teams. We’re looking forward to his contributions,” said Michael P. Marrow, CEO, Qualfon. “His background and leadership experience will be critical in the next phase of Qualfon’s evolution.”

Most recently, Dechant served as Officer and Executive Vice President, Sales and Marketing at Stream Global Services. During his tenure at Stream Global Services, the company grew to $850M from $500M.

Dechant is an experienced executive in business process outsourcing and technology whose broad leadership skills in sales and marketing, general management and operational roles include impressive achievements including successful turnarounds and business transformations over the last 15 years.  He has a consistent track record of building organizations that grow faster than market competitors.

“I’m thrilled to be joining this excellent leadership team at Qualfon and contributing to the company’s mission of helping as many people as possible to pursue their total vocation by creating an ever growing number of job opportunities,” said Robert Dechant, Chief Sales Officer for Qualfon.  “I look forward to building the client facing team into the gold standard for the industry as we strive to become the outsourcer of choice for our clients.”

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May 10, 2012

Monterrey, Mexico. – May 10, 2012 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce certification of full compliance with the PCI Data Security Standard (PCI-DSS) as a Level 1 Service Provider.

Achieving PCI Compliance certification demonstrates the company’s commitment to the highest standards of data security and places Qualfon among a select group of BPO’s and call service providers around the globe to have achieved this distinction.

PCI DSS is a vital industry standard for the protection of sensitive cardholder data.  PCI-DSS is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. The certification involves verification of the implementation of a number of mandated control objectives that are specific to technology design, network and physical data security.

The Payment Card Industry Data Security Standard requires all merchants involved in the capture, storage and processing of credit card transactions engage certified auditors to perform audits of security controls. The audit includes external vulnerability scans of the network, verification that all card holder data and password data are encrypted, and ensuring that Secure Socket Layer (SSL) security is employed for access to, and transmission of, all cardholder data.

“The PCI-DSS certification validates our commitment to protect our customer’s data and confidential information,” said Javier Ayala, Qualfon, Chief Technology Officer.  “We worked hard to achieve PCI Compliance on all our call centers and look forward to providing services to clients that require PCI compliance and enhanced data security.”

The PCI DSS was created by the original five global payment companies: Visa Inc., MasterCard Worldwide, American Express, Discover Financial Services and JCB International, Their work has facilitated industry adoption of security measures that protect sensitive consumer account data.

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March 6, 2012

Qualfon, a leading business process outsourcing and call center service provider, today announced that it has appointed Michael P. Marrow as the company’s Chief Executive Officer.

Boca Raton, FL – March 6, 2012 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced that it has appointed Michael P. Marrow as the company’s Chief Executive Officer. Mr. Marrow was most recently Chief Executive Officer of APAC Customer Services and prior to that the Managing Director, Emerging Markets, for Affiliated Computer Services (ACS). He succeeds Founder and Chief Executive Officer, Alfonso Gonzalez. Mr. Gonzalez will remain active in the company as Chairman of the Board and will increasingly be involved in the Qualfon Foundation.

“We are extremely pleased that Mike is joining the Qualfon family. In our extensive search, we needed to find the right person with a depth of industry leadership, a proven track record of driving high-growth, and most importantly, someone who is passionate about our mission. Mike was the obvious fit for us.” says Mr. Gonzalez. “We are a business process outsourcer (BPO) and call center company with ethical values as our foundation, and our mission is to help as many as possible achieve their personal and social vocation by creating an ever growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Mike is a proven leader who will help Qualfon succeed in achieving our mission.”

Qualfon is a financially strong privately-held company designed to support growth for our clients. It was founded in 1996 and is headquartered in Monterrey, Mexico. Qualfon has received recent recognition for its high-growth as a result of being an outsourcer clients can trust and providing top ranking performance at competitive prices. Mr. Marrow has the leadership experience to manage in a high-growth outsourcing environment while driving outstanding quality for clients.

“I am very excited to be joining Qualfon. Its people and its culture are a key competitive advantage in the call center outsourcing industry.” said Mr. Marrow. “As a result of its dedication to employees’ personal and professional growth, employees perform at a higher level and stay with the company longer. The result is top ranking performance at below market prices, which is a rare combination in this industry. I look forward to building on Qualfon’s strong foundation and being the top outsourcer for an ever-growing number of clients.”

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December 7, 2011

December 7, 2011 — Qualfon, a leading business process outsourcing and call center service provider, announced today it has received the prestigious Guyana Manufacturing & Services Association’s (GMSA) President Award for Pioneering Cross Border Trade in Skills within the ICT Services Sector. The award recognizes Qualfon as the first company in Guyana to embark on such an initiative with neighboring Brazil to promote cross border trade in skills. This endeavor is expected to accelerate and encourage more cross border trade for goods and services among the other sectors.

“We are honored to be recognized with the GMSA’s President Award and look forward to continuing our shared commitment in pioneering cross border trade in skills within the ICT Services Sector,” said Luanna Persaud, the country director for Qualfon Guyana. “This award reinforces Qualfon’s commitment to the value of high performance and Right Sourcing Model designed to align the individual needs of each client.”

The Guyana Manufacturing and Services Association Limited has established itself as the organization recognized by private firms and Guyana ‘s government as the body for consultation on matters regarding Guyana ‘s manufacturing sector and more recently its growing services sub-sector. Qualfon is one of the largest employers in Guyana. Qualfon Guyana’s representative in the GSMA was elected to their Board of Directors and Chairs the Services Sub- Sector within the GMSA.

Since 1996, Qualfon has been dedicated to its mission to be the preferred business processes outsourcing (BPO) and call center provider for each client by operating with ethical values, top ranking performance, and below market pricing. Qualfon is a different kind of BPO because of the unique combination of values, performance, and price. Qualfon employs more than 8,500 people worldwide and currently operates contact centers in Mexico, the Philippines, Costa Rica, and Guyana.

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September 16, 2011

Qualfon is the third largest employer in Guyana and its president has greatly assisted in our expansion. That is why Qualfon honored the president and recognized world strategic economist, Bharrat Jagdeo, during the President’s Appreciation Day held Friday, September 16, 2011, at the National Stadium, Providence. The event is the first of its kind in the country to pay tribute to a President for his contributions to country’s development.

Qualfon’s Award bore the Greek symbol for authority on one side while the country’s national symbol, the Coat of Arms, adorned the top of the other side flanked by the Qualfon Logo and special inscription of recognition and gratitude. This award was presented at a gathering of over 20,000 Guyanese from all walks of life which included members of the diplomatic community. Qualfon’s token was remarkably outstanding and highlights of the presentation were made in sections of the local media.

Miss Luanna Persaud, Call Center Manager for Qualfon Guyana, expressed her gratitude while presenting the award with the inscription that bore the words “In my job, I found a new way of serving others. By doing so, I also found a new way of serving and loving without limits. The large Qualfon family acknowledges your contribution to the ICT Sector and salutes your experience and remarkable efforts in nation building through the years. Thanks for being part of this great dream!”

Qualfon continues to expand its operations in Guyana, and the President of Guyana provides great leadeship for the development of many industries. Guyana is of high interest to many United States companies seeking call center support because of its accessible location in South America and its high quality of English speaking workforce, with pricing that is similar to the Philippines.

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