August 26, 2013

Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Scott A. Whitesell as the Vice President of Operations for Qualfon Data Services Group (DSG). Qualfon DSG is the back-office processing division within Qualfon.

Mr. Whitesell is a dynamic executive with a history of leading top-performing operations in both the mortgage and vendor management industries. He has a strong operational understanding of back-office outsourcing and will lead Qualfon DSG’s global operational excellence. Mr. Whitesell will report directly to Pete Lutz, Sr. Vice President of Qualfon DSG.

In previous roles, Mr. Whitesell has led operations teams for companies including Lender Processing Services, Service Link (a division of Fidelity), and Citigroup. He has vast experience in operations management and process efficiency with a track record of maximizing results and delivering high quality services.

With a Bachelor’s degree in business administration from Bowling Green State University in Ohio and an educational concentration on Production and Operations Management, Mr. Whitesell is a great addition to the Qualfon family.

“Scott’s qualifications are some of the best in our industry,” said Pete Lutz, Sr. Vice President of Qualfon DSG. “With his history of optimizing operations and delivering top-quality services that strengthen client relationships and customer satisfaction, Scott will help further differentiate Qualfon DSG in the back-office processing market and help continue to fuel its growth. Now more than ever before, Qualfon DSG is better positioned to deliver greater value to the clients we serve.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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August 19, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, dedicated a day of volunteerism at the San Judas Tadeo Shelter in Mexico City. More than 20 employees from Qualfon’s Mexico City location volunteered to clean the shelter and spread some cheer among the 60 residents there. San Judas Tadeo provides basic needs to the elderly and those who have been abandoned by their families or cannot support themselves. Qualfon Mexico Makes the San Judas Tadeo Shelter Shine

While Qualfon volunteers mopped, dusted, and deep cleaned bathrooms, bedrooms, and community spaces within the shelter, other employees put their skills to good use. For instance, Dolores Torres, Qualfon’s Foundation International Director, offered free haircuts for the residents. Other volunteers such as Alejandra Romero, Qualfon’s Corporate Operations Officer, organized games and offered friendship through conversation and healthy snacks.

“Qualfon’s mission is to make people’s lives better, and this project achieved that by brightening the homes and lives of our community members at San Judas Tadeo,” said Manuel Marquez, Manager at Qualfon’s Mexico City contact center.  But the volunteers also benefitted from these efforts. “The residents of San Judas Tadeo have unique life experiences and valuable lessons to share, and we spent time with them to hear their stories. At the end of the day, volunteers had a great experience and learned some incredible life lessons at the same time,” said Marquez.

This shared sense of value is exactly what Qualfon and its mission seeks. “The purpose of Qualfon is not only to take care of our clients and their customers, but also to make the lives of people better both inside and outside our organization,” said Roberto Sanchez Mejorada, Chief Mission Officer at Qualfon.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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August 12, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, provided school supplies to the Albert Scheitzer Familienwerk Foundation, a local orphanage, to support 64 elementary, high school, and college age students.Qualfon Cebu Gives School Supplies to Local Orphanage

The Albert Scheitzer Familienwerk Foundation, also known as “Children’s Haven,” is a non-profit organization that focuses on helping abandoned, neglected and exploited children, women, and others by providing shelter and other basic needs.

This is the second time that Qualfon Cebu has organized an outreach program of this kind for the Albert Scheitzer Familienwerk Foundation. More than 30 Qualfon employees volunteered to donate funds and deliver the supplies to the orphanage. The day’s events included a presentation led by the students, snacks, games, and pictures.

“It’s been a blessing to help an organization that is committed to building young people’s educational opportunities and capabilities to become self-sufficient, self-reliant, and self-propelling,” said Joslyn Canon, Call Center Manager at Qualfon Cebu. “With the dedication of Qualfon Cebu Gives School Supplies to Local Orphanage 2our employees and their generous donations, we are hoping to continue these efforts and touch even more people’s lives.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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August 6, 2013

Dumaguete, Philippines – August 6, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, launched a Worksite Chaplains program to make experienced chaplains and their services available to all employees at the Dumaguete contact center location.Dumaguete Chaplaincy Program

The free Worksite Chaplains program puts interfaith chaplains with three to five years of work experience inside Qualfon’s contact center and provides nearly 3,000 employees access to counseling, support, mentoring, and professional advice. Worksite Chaplains perfectly understand Qualfon´s mission, values, and the nature of contact center work. Dumaguete Chaplaincy Program

These individuals speak in confidence with employees to offer:

  • In-Person 24x7x365 Crisis Care
  • Worksite-Based Assistance
  • Addictions Support
  • Bereavement Care & Funerals
  • Marriage Preparation
  • Stress Reduction Strategies
  • Suicide Intervention
  • Hospital and Prison Visitations
  • Specialized Referrals
  • Customized Workshops
  • Permission-Based Spiritual Care
  • Life Coaching and Prayer Support

The Worksite Chaplains program is focused on these principles:

  • Person-Based: Developing the intelligence, will, and capacity to love every individual
  • Integral: Approaching human beings holistically—mind, body, and spirit
  • Balanced: Promoting a balanced life—work, family, and community
  • Inclusive: Enhancing diversity and unity
  • Interfaith: Based on shared values from religions around the world, ecumenism, and inter-religious dialogue

“As far as we know, this program is unique in the Philippines and is the first of its kind in Dumaguete,” said Roberto Sanchez, Qualfon’s Chief Mission Officer. “We are confident that chaplaincy services will bring great benefits to our employees and their families and will support our strategic approach to enrich the lives of our people and build a more caring, productive, and successful company.”

As a company, Qualfon accepts the fact that life at every level of the organization comes with personal challenges and times of crisis that can be distracting at work. “With the support of these highly trained professionals, Qualfon is investing in the well-being of its people. Following the direction of our company mission, we’re working to create a total workplace—where employees can pursue their career goals and also gain access to the tools and support systems they need to overcome personal challenges and live better lives,” said Sanchez.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

 

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July 30, 2013

Cebu, Philippines – July 30, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, provided volunteers and a free workshop to improve English skills and job readiness for the people of Cebu, Philippines. The workshop was offered as part of ABS-CBN’s annual Halad sa Kapamilya event, which celebrated the major TV network’s anniversary with Qualfon Cebu Offering for Familiesfree services to benefit children, the elderly, and families within their community. Halad sa Kapamilya means “family offering” in English, and the event provided basic medical care as well as a one-stop-shop to promote health, wellness, and family support.

Many local doctors and lawyers offered free consultations, and Qualfon sent a group of nurses and more than 12 employee volunteers to support ABS-CBN’s efforts. Qualfon’s English Skills and Job Readiness workshop was held at the Cebu Technological University and gave attendees tips and guidance for those wanting to improve their English language proficiency or secure a position in a call center.

Qualfon Cebu was the only BPO and call center company invited to support the event.  “Typically ABS-CBN only invites public entities and private corporations such as hospitals and private practitioners, but this year, they invited Qualfon to participate,” said Joslyn Canon, Call Center Manager for Qualfon Cebu. “ABS-CBN and Qualfon have worked together a lot lately in supporting charitable events around the city, and we are fostering a humanitarian partnership with ABS-CBN to multiply our impact on the people of Cebu. Qualfon’s mission is to be the best BPO and to make people’s lives better, and this was an opportunity for us to invest in people and in our local community.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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July 22, 2013

Dumaguete, Philippines – July 22, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, celebrated its 3rd anniversary at the Dumaguete call center location with field games, finger foods, and more. Employees and their families were invited to the anniversary festivities, which included fair games, free food, a swap meet, music, and entertainment. The theme of the event was Palarong Pinoy. Pinoy games are traditional Filipino games commonly played by children.

Qualfon employees kicked off the event with a choreographed dance to the song “Viva El Amor” by The Pretenders.  Field games included a sack race, a variety of relay races, and tug of war. Children enjoyed a giant trampoline, while others captured memories in the photo booth, sampled fair food, and browsed small items for sale at the employee swap meet.

Qualfon Dumaguete 3rd Anniversary Dancers“Qualfon Dumaguete’s anniversary celebration was a way to recognize how much we have accomplished in the past three years,” said Scott Warner, Site Director at Qualfon Dumaguete. “We wanted to recognize our employees and their personal contributions to our achievements and give thanks to them for their hard work. Our employees are the cornerstone of our success, and these activities celebrated them and our mutual partnership in delivering high-quality services to Qualfon clients.”

Qualfon Dumaguete 3rd Anniversary Sack RacersQualfon Dumaguete chose a fair-style event because it offered a fun and relaxing environment for employees and their families. “Families were specifically encouraged to attend our celebration because we believe that family support is critical for employees to maintain a healthy work-life balance,” said Warner. “As a company, Qualfon takes intentional strides to ensure employees can achieve healthy and balanced lives enriched by a sense of strong community.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

 

 

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July 17, 2013

July 17, 2013 – Georgetown, Guyana – Qualfon, a leading global business process outsourcing (BPO) provider, continues to invest in the education of its employees with new Spanish classes for call center agents in its Georgetown, Guyana location. Guyana is the only English speaking country in South America and is still part of the British Commonwealth.  The free Spanish classes are provided by Qualfon University and are in response to the overwhelming employee interest in learning the language.

Approximately 75 employees Qualfon Guyana Spanish Classesare enrolled in the intensive Spanish program. Employees attend a one-hour class two days each week. The nine-month long program includes three levels of Spanish classes and offers employees individual attention with a teacher-student ratio of 1 to 20.

Qualfon University provides a variety of training and educational courses for Qualfon employees. The program aims to enhance employees’ knowledge and talents in order to create a latter of career opportunities and ultimately make people’s lives better. Qualfon University focuses on advancing skills in the areas of management, leadership, writing, language, as well as extra-curricular activities for health, wellness, and family support.

“Bilingual call center employees are in high demand and earn more money, which makes this a career growth opportunity for our employees,” said Mark Boyer, Site Director at Qualfon Guyana. But the benefit is twofold. “In addition, these Spanish skills expand the potential of our workforce and Qualfon’s business capabilities. With Guyana so close to the Latin American region, Spanish skills are very valuable and are an attractive offering for our clients,” said Boyer.

Qualfon continues to support long-term strategies to deliver educational classes and improve the quality of life for employees. Business leaders at Qualfon Guyana are already planning additional health and fitness classes.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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July 15, 2013

Mexico City, Mexico – July 15, 2013  – Qualfon, a leading global business process outsourcing (BPO) provider, announced today that it will expand its growth in the financial services industry with a new banking client. A Mexico-based bank awarded Qualfon a contract to provide survey services from its Mexico City location.Qualfon Expands into the Financial Services Industry with New Banking Client

Qualfon’s new client is a holding company headquartered in Mexico with a 20-year history in the market. Qualfon was selected because of its Latin American expertise, high-performance operations in Mexico City, and also because the company mission and values align with that of the bank. Both Qualfon and the bank are focused on improving the quality of life for individuals, families, and communities.

“We are delighted about this opportunity to work with a company that is rooted in the same foundation we are—making people’s lives better,” said Alejandra Romero, Qualfon’s Chief Operations Officer. “This new relationship expands our Mexico operations and our portfolio of financial services clients, but it also multiplies our ability to give back to the local Mexican communities. This is a win all the way around.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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July 3, 2013

Mexico City, Mexico – July 3, 2013 – Qualfon, a leading global business process outsourcing (BPO) provider with proven LATAM contact center experience, launched a new client program in its Mexico City center. Qualfon is providing full lifecycle customer support services primarily in Spanish and English for a large multinational client who recently expanded services to Mexico.

“Qualfon has a long history in Latin America dating back to 1996. We understand the market, and our Mexico City customer service delivery center offers large multinational companies an excellent hub to serve customer growth in Latin America,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer. “Mexico City delivers access to a very skilled workforce that other cities in the region can’t provide. In addition, when compared to other locations, Mexico City is an extremely safe environment with favorable labor laws that make it an ideal market to service U.S.-based multinationals.”

The new customer support program is operating out of Qualfon’s Mexico City center, which is strategically positioned for contact center success. Qualfon Mexico CityIt is located in the Tizapan San Ángel area, an upscale community that has easy access to major transportation routes. Just one-half mile from Mexico’s largest university (National Autonomous University of Mexico with more than 300,000 students) and minutes from five other universities, this location provides a large, highly skilled workforce.

Qualfon’s Mexico City facility is a new center that accommodates 600 contact center employees. The premier office building has high-end design and furnishings, natural lighting, state-of-the-art technology, 24/7 security, a parking garage, and a roof-top garden for employees. “Our facility is definitely an advantage for recruiting high-performing employees, and our values-centered people approach enables us to maintain an employee retention rate double that of other call centers in the region,” said Manuel Márquez, Call Center Manager for Qualfon Mexico City.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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June 27, 2013

Cebu, Philippines – June 27, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, celebrated its 7th anniversary in Cebu with a Zumbathon and festivities stretching for the entire month of June. Other employee celebrations included a fashion-week contest, a photo contest, and more.Qualfon Cebu 7th Anniversary Zumbathon

What’s a Zumbathon? It’s a dance fitness party with easy steps choreographed to upbeat world rhythms music. At 6 a.m., approximately 300 Qualfon employees and 50 guests boogied down in front of a giant stage set up on the courtyard just outside the Qualfon call center campus.

Cebu 7th Anniversary ZumbathonQualfon Cebu’s 7-Year Anniversary Fashion Week had employees digging out the fashions of our yesteryears to compete for prizes. With each day came a new theme, and the winners had to be the best dressed in each category. The staff showcased their outfits, and two winners (one male and one female) were selected each day. And, the fun continued with other events.

“As aptly stated by our company Chairman, Alfonso Gonzalez, ‘We aim to improve people’s lives in every dimension–mind, body, and spirit.’ We are about people, and these events are a celebration of that,” said Maricel Borromeo-Amores, Qualfon’s Senior Human Development Manager, Asia.

“Qualfon Cebu has been a trailblazer and trend leader in the local call center industry. In 2010 and 2011, we held Fun Run marathons, which quickly became popular anniversary celebrations for other call center companies in the area. In 2012, we hosted a flash mob dance, and that idea also caught on,” said Borromeo-Amores. A flash mob is when a group of people suddenly assemble in a public place, perform an act for a brief time and then quickly disperse.

But, Qualfon is more than a trend leader. “Qualfon Cebu is a front-runner in finding unique ways to engage our employees,” said Borromeo-Amores. “And, that’s why we spend an entire month each year celebrating our anniversary. Qualfon is dedicated to building relationships and investing in people. In return, our employees take better care of clients, customers, and our communities.”

So, what may look like just festivities on the surface are really investments that pay off for Qualfon clients too. Borromeo-Amores explained, “Employees have fun and are rewarded for their hard a work. As a result, employee engagement helps Qualfon achieve top-ranking performance and half the employee attrition rates when compared to the industry average.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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