Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Scott A. Whitesell as the Vice President of Operations for Qualfon Data Services Group (DSG). Qualfon DSG is the back-office processing division within Qualfon.
Mr. Whitesell is a dynamic executive with a history of leading top-performing operations in both the mortgage and vendor management industries. He has a strong operational understanding of back-office outsourcing and will lead Qualfon DSG’s global operational excellence. Mr. Whitesell will report directly to Pete Lutz, Sr. Vice President of Qualfon DSG.
In previous roles, Mr. Whitesell has led operations teams for companies including Lender Processing Services, Service Link (a division of Fidelity), and Citigroup. He has vast experience in operations management and process efficiency with a track record of maximizing results and delivering high quality services.
With a Bachelor’s degree in business administration from Bowling Green State University in Ohio and an educational concentration on Production and Operations Management, Mr. Whitesell is a great addition to the Qualfon family.
“Scott’s qualifications are some of the best in our industry,” said Pete Lutz, Sr. Vice President of Qualfon DSG. “With his history of optimizing operations and delivering top-quality services that strengthen client relationships and customer satisfaction, Scott will help further differentiate Qualfon DSG in the back-office processing market and help continue to fuel its growth. Now more than ever before, Qualfon DSG is better positioned to deliver greater value to the clients we serve.”
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com