June 18, 2019 – Qualfon, a full-service business process outsourcing (BPO) and contact center service provider, was named BPO Innovator of the Year by Caribbean Export during a special ceremony last month at the Outsource to the Caribbean Conference 2019 (OCC). Qualfon was recognized for its innovation in the South American country of Guyana and its commitment to its clients and employees, providing unique service delivery plans and solutions to fit their needs.
- Commitment: Qualfon’s engaged executive leadership and agile operating model ensures long-term continued partnerships with its 200+ global clients. Strategic business units, led by Group Presidents, are laser-focused on each client’s business.
- Delivery: Qualfon proactively helps its clients calibrate strategy for the future of their programs and improve their business with intelligent solutions that add value.
- Flexibility: Qualfon recognizes the needs of its clients and provides flexible solutions to fit their needs. Qualfon offers full customer lifecycle management, including lead generation, end-to-end integrated marketing, multi-channel customer engagement, and fulfillment.
“Qualfon is very happy to be recognized throughout the Caribbean. We have set the standard in Guyana for service delivery and we are truly honored to receive these two excellent awards. This is a testimony that our mission is being brought to life in the way our company has envisioned, which is our focus each and every day,” said Steve DiBari, Qualfon Vice President, Operations, Guyana. “We are pioneers in the Guyanese BPO industry and will continue a path of growth and development for our community.”
Qualfon continues to invest in Guyana due to its native-English-speaking population and competitively priced services, which are vital to the global outsourcing market. The Guyana campus is one of the largest contact center campuses in the world, delivering greater scalability for both new programs and existing client growth, all while providing additional job opportunities to the people of Guyana.
Qualfon is a full-service business process outsourcing (BPO) company offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multi-channel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, Qualfon has approximately 13,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica.
Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: our employees stay longer, providing higher quality service at a lower price.
About Caribbean Export
Caribbean Export is the only regional trade and investment promotion agency in the African, Caribbean, and Pacific (ACP) group. Established in 1996 by an Inter-Governmental Agreement as the regional trade and investment promotion agency, we serve the 15 States of the Caribbean Forum (CARIFORUM), including Guyana. Our mission is to enhance the competitiveness and value of Caribbean brands through the delivery of transformative and targeted interventions in export development and investment promotion.
Qualfon, a full-service marketing solution and contact center service provider, was recognized as a Major Contender in the Everest Group 2020 Customer Experience Management (CXM) Service Provider Landscape with PEAK Matrix™ Assessment. This accomplishment is an indicator of the company’s focus on digital capabilities and the ability to offer full customer-lifecycle management from customer acquisition to retention.
Qualfon is excited to announce it has been featured in the leader’s category of the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This marks the first year that Qualfon has been recognized as a leading...