Cebu, Philippines – June 25, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, will expand its proactive chat sales services in Cebu with its existing e-commerce technology client.
Since 2010, Qualfon has been providing online chat sales services for a technology client, who specializes in website analysis and services to optimize online sales conversions for several recognizable brands. Qualfon’s chat sales professionals are offered as part of the technology client’s suite of online services. Recently, Qualfon’s technology client added another major telecommunications account, and as a result, Qualfon will provide online chat services to the customers of this new account.
Qualfon partnered with the e-commerce technology company to help it expand its website analytics solutions with live chat services. The technology company’s website analytics engine offers real-time behavioral targeting intelligence. These analytical tools identify website visitors who have the highest propensity to buy, but acting on this insight can be a challenge for its clients. Thus, the technology company partners with Qualfon to offer end-to-end solution packages that include website analytics as well as outsourced sales professionals to help clients proactively engage website visitors and increase sales.
Qualfon is recognizing continued business growth from this partnership, and it is leveraging these new opportunities to expand its multichannel and revenue generation services. Beginning in early July, Qualfon Cebu will increase its chat sales services to help one of the largest telecommunications companies reduce website abandonment and increase revenue.
“We are very proud to be both a strategic and valued partner for our cutting-edge client,” said John Yanez, Executive Vice President of Qualfon. “It’s an exciting time at Qualfon. Because of our commitment to excellence, we’re growing clients, deepening relationships, and helping companies execute on some of the most progressive and advanced website intelligence available today. We’re confident that these relationships will be mutually beneficial and empower our new telecommunications client to engage high-value prospects at the right moment, through the right communication channel, using the right talent—Qualfon’s engaged team.”
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com