October 15, 2013

Qualfon Data Services Group (DSG), a values-driven back-office service provider, held their latest Family Day event at Churchill Downs Race Track. It was a beautiful day to show appreciation for Shelbyville employees and their family members, who support them every day.

The Qualfon DSG Kentucky team experienced the excitement and colorful spectacle of live thoroughbred racing as the nation’s finest horses competed at Churchill Downs. In addition to watching the action on the track, the team strolled through the historical grounds of the legendary race track that is famous for being the home of the Kentucky Derby. As they walked through the Kentucky Derby Museum, which chronicles the history and prestige of the races and the community, employees enjoyed the ambiance of one of the most hallowed shrines in American Sport.

“We love having Family Days because it gives us an opportunity to give back to our employees and thank them for their hard work and dedication,” said Chris Lord, Qualfon DSG’s Site Director in Shelbyville, Kentucky.Not only were we able to have our employees and their families experience something unique to our area, but we had the chance to get to know each other on a personal level, building team unity.”

The DSG team watched the exhilarating races and had lunch, which was highlighted by the famous Kentucky Derby Pie. “It was a sweet ending to a memorable day,” continued Lord. “With events like these, we are standing by our company mission to make people’s lives better. By advocating a work-life balance, we want to show our employees just how important they are to that mission and demonstrate that we care about enhancing their lives both inside and outside of work.”

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

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October 8, 2013

Cebu, Philippines – October 8, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, announced that a group of employees from its Cebu office helped plant roughly 300 trees in the town of Sitio Cantipla, Tabunan, approximately 30 kilometers outside metro Cebu.

Fourteen employee volunteers weren’t afraid to get their hands dirty. The group dug countless holes and shoveled buckets of top soil to plant the seedlings.Qualfon - Cebu Plants 300+ Trees

“Due to the deforestation that has ravaged our rainforests, the Philippines has been in need of these activities. Qualfon and its employees get excited about opportunities to lend a helping hand. Our volunteers come from different levels of the company, joining together to improve the community that we are so privileged to be a part of,” said Steven Brown, Cebu Site Director.

Qualfon partners with the Philippine Business for Social Progress (PBSP), a Non-Government Organization, to participate in the tree-planting activity. PBSP promotes the practice of corporate citizenship by giving business people an opportunity to express social responsibility.

“PBSP’s principles and Qualfon’s mission to make people’s lives better closely intersect. What better way to enrich people’s lives than to participate in green initiatives that will create a brighter future for the next generations,” explained Brown. “We are trying to take every chance we get to improve our environment and encourage a culture of volunteerism that creates a real impact on our community.”

Through this program, roughly 300-500 seedlings are planted each month from June through October. Qualfon joins the tree-planting activity monthly, offering support and volunteers—rain or shine.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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September 30, 2013

Qualfon Data Services Group (DSG), a back-office services provider, will be presenting an educational session on outsourcing at the American Land Title Association’s Annual Convention, October 11th at The Breakers Hotel in Palm Beach, Florida. Pete Lutz, Sr. Vice President of Qualfon DSG, will present The Top 5 Things You Should Know about Outsourcing, an Qualfon DSG to Speak at ALTA Conventioninformation session specifically designed for title and mortgage leaders who are interested in outsourcing back-office processes.

Attendees will learn about:

  • Benefits: Understand the top areas in which outsourcing drives measurable improvements
  • Partner Alignment: Ensure both the outsourcing company and the client understand each other’s goals and are driven to success
  • Subcontractors: Find out if subcontractors are friend or foe to your outsourcing program
  • Pilots and Assessments: Know what to expect with pilot programs and how to evaluate your partner’s performance
  • Outsourcing Locations: Hear the pros and cons of each country and learn how to match your needs with the right destination

The presentation will be held October, 11th from 11:45-12:45 p.m. at The Breakers Hotel.

“The ALTA event is a premier opportunity to network with the nation’s best title companies, and we are happy to aid them in recognizing the partners and outsourcing locations that will best serve their needs,” said Lutz. “There are many best practices that companies should understand when it comes to outsourcing their title and mortgage-related work, and Qualfon DSG is dedicated to helping business leaders understand those practices so they can maximize success through global operations.”

In addition to the presentation, Qualfon DSG will showcase their services in the exhibit hall at booth# 324. Learn more about the ALTA event, or contact Qualfon to schedule a meeting at the ALTA event.     

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that specializes in title and mortgage work but also offers a variety of outsourced data management and processing services across many industries. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

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September 23, 2013

Qualfon Qualfon DSG Family Day - Howes CavesQualfon DSG, a values-driven back-office service provider, held a family day event that took employees from its Deposit, New York office on a trip to the nearby Howe Caverns and High Adventure Park. More than 30 employees and their family members toured the 156-foot deep cave and learned about its history and formation more than 6 million years ago.

Afterwards, the group gathered their courage for more fun high above ground at the Howe High Adventure Park. The four-tower zip line took the group for a high-flying aerial tour. The 26-foot rock wall tested the climbing skills of all ages, and the air jumper seat had people bouncing 18 feet into the air!

“This was a great Qualfon DSG Family Day event,” said Richard Muller, Qualfon DSG’s Site Director in Deposit, New York. “Qualfon’s mission is to make people’s lives better, and these activities not only put a lot of smiles on the faces of our employees and their families—it offered some memorable teambuilding activities.”

The Family Day event also included some special guest employees. Qualfon DSG is currently hosting employees from its Harbin, Xian, and Beijing, China production centers, and they joined in the fun. “We needed to show our guests from China what the U.S. has to offer, and this was a great way to introduce them to New York’s natural wonders and American-style adventure,” said Muller.

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.  www.Qualfon.com

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September 16, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, is creating a shared library system for employees at each of its contact centers around the globe. This free service, called the Book & Video Club, allows all employees to check out books, movies, magazines, and audio books at the contact center and simply return them when they are due. The program is already active in Deposit, New York and Monterrey, Mexico and will be rolled out to Qualfon’s other contact center locations by the end of the year.

“We created this library of formative material in an effort help our employees and their families grow continuously,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Learning is a lifelong quest, and Qualfon is a company dedicated to helping our people enrich themselves. Around the globe, we are actively building programs and working to advance employee’s skills in the areas of management, leadership, writing, language, as well as health, wellness, and family support. The Book & Video Club supports that effort and is just one more way that Qualfon is making people’s lives better.”

The Book & Video Club started after a campaign that asked employees to donate books, magazines, and educational DVDs, and it continues to function on the generosity of employees. “It was Mike Marrow’s vision and the drive of Oswaldo Reyes that made this project become a reality in all our centers throughout the world,” said Sanchez Mejorada. “We owe them our thanks and appreciation.”

In the future, Qualfon will expand the program with social opportunities for employees to meet with other readers, share what they have learned, and make reading recommendations.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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September 9, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, and its employee volunteers are working to make the streets of Guyana a little safer for pedestrians.Qualfon Guyana Makes the Streets a Little Safer

Qualfon employee volunteers painted the pedestrian crosswalk on the East Coast Highway, in front of Qualfon’s contact center. The bright white crossing serves as a reminder for cars to yield to pedestrians and makes walking in the area easier on Qualfon employees and the general public.

“There is a lot of traffic in this area, and it is Qualfon’s mission to take care of our employees and all of the pedestrians in our immediate area,” said Mark Boyer, Site Director for Qualfon Guyana. Qualfon’s company mission is to be the best BPO and to make people’s lives better. “Our priority is to ensure safety and security in our community. This is another testimony of how Qualfon is taking care of people as they commute to and from work and go about their daily lives,” he said.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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September 4, 2013

Qualfon, a leading global business process outsourcing (BPO) provider, held a groundbreaking ceremony today to celebrate the start of construction on one of the largest contact center campuses in the wQualfon Georgetown Guyana Contact Center Campusorld. This new state-of-the-art, multi-building campus will expand Qualfon’s capacity in Guyana and bring an estimated 6,000 new jobs over the next five years. Guyana is a former British colony and a native-English-speaking country located on the Northern coast of South America.

Watch the facility overview video on YouTube

Qualfon is making a major investment in Guyana, because it is a country that is well suited to serve the contact center industry. “Qualfon’s largest market is serving customers in the United States, and Guyana understands Americans. They speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Mike Marrow, Qualfon CEO. “That’s why we have decided to heavily invest in Guyana and build one of the largest contact center campuses in the world.”

The multi-building facility will be built at East Bank Demerara, near the National Stadium, top hotels and Georgetown’s newest mall. It will accommodate 3,500 seats. In addition to the initial contact center, construction plans include an administration building as well as a second operations center.

Qualfon contracted with FRE Resources to build the campus, which will feature:

  • Solar power panels and “green” building materials
  • An indoor/outdoor cafeteria
  • An interfaith chapel
  • An onsite waste water treatment facility
  • Back-up generators
  • A water pond and landscaping
  • Parking and designated pick-up and drop-off areas

Qualfon has been operating in Georgetown since 2005 and is the largest private employer in the country of Guyana. Qualfon provides award-winning services to clients and their customers with the average employee tenure of 28.8 months and an average monthly attrition rate of 5.45% in its facilities in Guyana. “Guyana provides one of the most compelling offers in the BPO industry. With its competitive prices and native-English language, as well as Qualfon’s low attrition rates, Guyana is a great alternative to India and a strong complement to the Philippines,” said Bob Dechant, Chief Sales and Marketing Officer at Qualfon. “Qualfon’s investment in a new 3,500-seat contact center campus represents a concrete sign that Guyana is a premier new location for the industry and that Qualfon believes in the future of Guyana.”

“Qualfon is proud to be investing in the future of Guyana and bringing customer service, sales, technical support, and related management jobs to the local communities,” said Marrow. “Guyana is the ideal location for our business due to the country’s U.S. and Latin American proximity, native-English-speaking population, high-caliber workforce, and its dedication to building economic strength through more industry diversification. Our expansion here is due in large part to the support we have received from the Guyanese Government and the Go-Invest organization. These partnerships have helped us justify further expanding our presence.”

“The Government of Guyana recognizes and appreciates the work being done by Qualfon in providing jobs for hundreds of our people,” said Donald Ramotar, President of Guyana.

“We have found this company to be a significant and reliable partner,” said his Excellency.

“We see our joint efforts are helping to create new industries and providing greater services based on the new Information & Communication Technologies. This augurs well for the future,” said his Excellency.

About Qualfon

Qualfon is a global provider of call center, back-office, and business process outsourcing (BPO) services. Since 1996, Qualfon has delivered a strategic advantage for billion-dollar companies around the world. Today, we have 10,000 employees across six countries, including the Philippines, Guyana, Mexico, Costa Rica, the U.S.A, and China. Our mission is to “be the best BPO and make people’s lives better.” Qualfon invests in employees, their families, and our communities. As a result, Qualfon achieves employee tenure rates two times higher than the industry average. Leading the BPO industry in employee tenure is the secret to our high-quality services and disruptive pricing.

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August 26, 2013

Qualfon, a leading business process outsourcing (BPO) and call center service provider, is pleased to announce the addition of Scott A. Whitesell as the Vice President of Operations for Qualfon Data Services Group (DSG). Qualfon DSG is the back-office processing division within Qualfon.

Mr. Whitesell is a dynamic executive with a history of leading top-performing operations in both the mortgage and vendor management industries. He has a strong operational understanding of back-office outsourcing and will lead Qualfon DSG’s global operational excellence. Mr. Whitesell will report directly to Pete Lutz, Sr. Vice President of Qualfon DSG.

In previous roles, Mr. Whitesell has led operations teams for companies including Lender Processing Services, Service Link (a division of Fidelity), and Citigroup. He has vast experience in operations management and process efficiency with a track record of maximizing results and delivering high quality services.

With a Bachelor’s degree in business administration from Bowling Green State University in Ohio and an educational concentration on Production and Operations Management, Mr. Whitesell is a great addition to the Qualfon family.

“Scott’s qualifications are some of the best in our industry,” said Pete Lutz, Sr. Vice President of Qualfon DSG. “With his history of optimizing operations and delivering top-quality services that strengthen client relationships and customer satisfaction, Scott will help further differentiate Qualfon DSG in the back-office processing market and help continue to fuel its growth. Now more than ever before, Qualfon DSG is better positioned to deliver greater value to the clients we serve.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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August 19, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, dedicated a day of volunteerism at the San Judas Tadeo Shelter in Mexico City. More than 20 employees from Qualfon’s Mexico City location volunteered to clean the shelter and spread some cheer among the 60 residents there. San Judas Tadeo provides basic needs to the elderly and those who have been abandoned by their families or cannot support themselves. Qualfon Mexico Makes the San Judas Tadeo Shelter Shine

While Qualfon volunteers mopped, dusted, and deep cleaned bathrooms, bedrooms, and community spaces within the shelter, other employees put their skills to good use. For instance, Dolores Torres, Qualfon’s Foundation International Director, offered free haircuts for the residents. Other volunteers such as Alejandra Romero, Qualfon’s Corporate Operations Officer, organized games and offered friendship through conversation and healthy snacks.

“Qualfon’s mission is to make people’s lives better, and this project achieved that by brightening the homes and lives of our community members at San Judas Tadeo,” said Manuel Marquez, Manager at Qualfon’s Mexico City contact center.  But the volunteers also benefitted from these efforts. “The residents of San Judas Tadeo have unique life experiences and valuable lessons to share, and we spent time with them to hear their stories. At the end of the day, volunteers had a great experience and learned some incredible life lessons at the same time,” said Marquez.

This shared sense of value is exactly what Qualfon and its mission seeks. “The purpose of Qualfon is not only to take care of our clients and their customers, but also to make the lives of people better both inside and outside our organization,” said Roberto Sanchez Mejorada, Chief Mission Officer at Qualfon.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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August 12, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, provided school supplies to the Albert Scheitzer Familienwerk Foundation, a local orphanage, to support 64 elementary, high school, and college age students.Qualfon Cebu Gives School Supplies to Local Orphanage

The Albert Scheitzer Familienwerk Foundation, also known as “Children’s Haven,” is a non-profit organization that focuses on helping abandoned, neglected and exploited children, women, and others by providing shelter and other basic needs.

This is the second time that Qualfon Cebu has organized an outreach program of this kind for the Albert Scheitzer Familienwerk Foundation. More than 30 Qualfon employees volunteered to donate funds and deliver the supplies to the orphanage. The day’s events included a presentation led by the students, snacks, games, and pictures.

“It’s been a blessing to help an organization that is committed to building young people’s educational opportunities and capabilities to become self-sufficient, self-reliant, and self-propelling,” said Joslyn Canon, Call Center Manager at Qualfon Cebu. “With the dedication of Qualfon Cebu Gives School Supplies to Local Orphanage 2our employees and their generous donations, we are hoping to continue these efforts and touch even more people’s lives.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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