Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, announced today that the Qualfon volleyball team in Dumaguete took top honors at the Governor’s Cup, a volleyball competition held across the Negros Oriental province and associated with the local Buglasan festival. The Qualfon team had never participated in the league before.
The volleyball team consisted of 12 Qualfon employees, including the coach, Paulo Don Rodriguez, a Supervisor and Call Center 101 Trainer at Qualfon. Together, they competed against 11 other company teams in the region, and Qualfon consistently displayed teamwork, speed, and accuracy. But the victory didn’t come without hard work, determination, and the ability to focus and perform under pressure. The final match was a hard-fought battle that went all the way to the fifth and deciding set, and Qualfon came out victorious, toppling Toyota Sibulan 15 to 10. Led by the league’s Most Valuable Player, Grethel Deposoy, the Qualfon team wanted to prove themselves, and they did—even as first-time participants in the volleyball tournament.
“We are so very proud of our employees and all the work and dedication that they put into the league. They are setting a great example of how to work successfully as a team and how to have a proper work-life balance,” explained Scott Warner, Qualfon’s Dumaguete Site Director. “As a company, Qualfon promotes healthy living and actively participates in community events, and this team is inspiring others to get involved in these fun and healthy activities. Because of their success, there has already been an increased interest in Qualfon-sponsored sports and more of our employees are eager to join.”
After the final game, each member of the Qualfon team was awarded with a championship medal, and the team received recognition from the local governor.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.