July 17, 2013

July 17, 2013 – Georgetown, Guyana – Qualfon, a leading global business process outsourcing (BPO) provider, continues to invest in the education of its employees with new Spanish classes for call center agents in its Georgetown, Guyana location. Guyana is the only English speaking country in South America and is still part of the British Commonwealth.  The free Spanish classes are provided by Qualfon University and are in response to the overwhelming employee interest in learning the language.

Approximately 75 employees Qualfon Guyana Spanish Classesare enrolled in the intensive Spanish program. Employees attend a one-hour class two days each week. The nine-month long program includes three levels of Spanish classes and offers employees individual attention with a teacher-student ratio of 1 to 20.

Qualfon University provides a variety of training and educational courses for Qualfon employees. The program aims to enhance employees’ knowledge and talents in order to create a latter of career opportunities and ultimately make people’s lives better. Qualfon University focuses on advancing skills in the areas of management, leadership, writing, language, as well as extra-curricular activities for health, wellness, and family support.

“Bilingual call center employees are in high demand and earn more money, which makes this a career growth opportunity for our employees,” said Mark Boyer, Site Director at Qualfon Guyana. But the benefit is twofold. “In addition, these Spanish skills expand the potential of our workforce and Qualfon’s business capabilities. With Guyana so close to the Latin American region, Spanish skills are very valuable and are an attractive offering for our clients,” said Boyer.

Qualfon continues to support long-term strategies to deliver educational classes and improve the quality of life for employees. Business leaders at Qualfon Guyana are already planning additional health and fitness classes.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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July 15, 2013

Mexico City, Mexico – July 15, 2013  – Qualfon, a leading global business process outsourcing (BPO) provider, announced today that it will expand its growth in the financial services industry with a new banking client. A Mexico-based bank awarded Qualfon a contract to provide survey services from its Mexico City location.Qualfon Expands into the Financial Services Industry with New Banking Client

Qualfon’s new client is a holding company headquartered in Mexico with a 20-year history in the market. Qualfon was selected because of its Latin American expertise, high-performance operations in Mexico City, and also because the company mission and values align with that of the bank. Both Qualfon and the bank are focused on improving the quality of life for individuals, families, and communities.

“We are delighted about this opportunity to work with a company that is rooted in the same foundation we are—making people’s lives better,” said Alejandra Romero, Qualfon’s Chief Operations Officer. “This new relationship expands our Mexico operations and our portfolio of financial services clients, but it also multiplies our ability to give back to the local Mexican communities. This is a win all the way around.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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July 3, 2013

Mexico City, Mexico – July 3, 2013 – Qualfon, a leading global business process outsourcing (BPO) provider with proven LATAM contact center experience, launched a new client program in its Mexico City center. Qualfon is providing full lifecycle customer support services primarily in Spanish and English for a large multinational client who recently expanded services to Mexico.

“Qualfon has a long history in Latin America dating back to 1996. We understand the market, and our Mexico City customer service delivery center offers large multinational companies an excellent hub to serve customer growth in Latin America,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer. “Mexico City delivers access to a very skilled workforce that other cities in the region can’t provide. In addition, when compared to other locations, Mexico City is an extremely safe environment with favorable labor laws that make it an ideal market to service U.S.-based multinationals.”

The new customer support program is operating out of Qualfon’s Mexico City center, which is strategically positioned for contact center success. Qualfon Mexico CityIt is located in the Tizapan San Ángel area, an upscale community that has easy access to major transportation routes. Just one-half mile from Mexico’s largest university (National Autonomous University of Mexico with more than 300,000 students) and minutes from five other universities, this location provides a large, highly skilled workforce.

Qualfon’s Mexico City facility is a new center that accommodates 600 contact center employees. The premier office building has high-end design and furnishings, natural lighting, state-of-the-art technology, 24/7 security, a parking garage, and a roof-top garden for employees. “Our facility is definitely an advantage for recruiting high-performing employees, and our values-centered people approach enables us to maintain an employee retention rate double that of other call centers in the region,” said Manuel Márquez, Call Center Manager for Qualfon Mexico City.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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June 27, 2013

Cebu, Philippines – June 27, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, celebrated its 7th anniversary in Cebu with a Zumbathon and festivities stretching for the entire month of June. Other employee celebrations included a fashion-week contest, a photo contest, and more.Qualfon Cebu 7th Anniversary Zumbathon

What’s a Zumbathon? It’s a dance fitness party with easy steps choreographed to upbeat world rhythms music. At 6 a.m., approximately 300 Qualfon employees and 50 guests boogied down in front of a giant stage set up on the courtyard just outside the Qualfon call center campus.

Cebu 7th Anniversary ZumbathonQualfon Cebu’s 7-Year Anniversary Fashion Week had employees digging out the fashions of our yesteryears to compete for prizes. With each day came a new theme, and the winners had to be the best dressed in each category. The staff showcased their outfits, and two winners (one male and one female) were selected each day. And, the fun continued with other events.

“As aptly stated by our company Chairman, Alfonso Gonzalez, ‘We aim to improve people’s lives in every dimension–mind, body, and spirit.’ We are about people, and these events are a celebration of that,” said Maricel Borromeo-Amores, Qualfon’s Senior Human Development Manager, Asia.

“Qualfon Cebu has been a trailblazer and trend leader in the local call center industry. In 2010 and 2011, we held Fun Run marathons, which quickly became popular anniversary celebrations for other call center companies in the area. In 2012, we hosted a flash mob dance, and that idea also caught on,” said Borromeo-Amores. A flash mob is when a group of people suddenly assemble in a public place, perform an act for a brief time and then quickly disperse.

But, Qualfon is more than a trend leader. “Qualfon Cebu is a front-runner in finding unique ways to engage our employees,” said Borromeo-Amores. “And, that’s why we spend an entire month each year celebrating our anniversary. Qualfon is dedicated to building relationships and investing in people. In return, our employees take better care of clients, customers, and our communities.”

So, what may look like just festivities on the surface are really investments that pay off for Qualfon clients too. Borromeo-Amores explained, “Employees have fun and are rewarded for their hard a work. As a result, employee engagement helps Qualfon achieve top-ranking performance and half the employee attrition rates when compared to the industry average.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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June 25, 2013

Cebu, Philippines – June 25, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, will expand its proactive chat sales services in Cebu with its existing e-commerce technology client.

Since 2010, Qualfon has been providing online chat sales services for a technology client, who specializes in website analysis and services to optimize online sales conversions for several recognizable brands. Qualfon’s chat sales professionals are offered as part of the technology client’s suite of online services. Recently, Qualfon’s technology client added another major telecommunications account, and as a result, Qualfon will provide online chat services to the customers of this new account.

Qualfon partnered with the e-commerce technology company to help it expand its website analytics solutions with live chat services. The technology company’s website analytics engine offers real-time behavioral targeting intelligence. These analytical tools identify website visitors who have the highest propensity to buy, but acting on this insight can be a challenge for its clients. Thus, the technology company partners with Qualfon to offer end-to-end solution packages that include website analytics as well as outsourced sales professionals to help clients proactively engage website visitors and increase sales.

Qualfon is recognizing continued business growth from this partnership, and it is leveraging these new opportunities to expand its multichannel and revenue generation services. Beginning in early July, Qualfon Cebu will increase its chat sales services to help one of the largest telecommunications companies reduce website abandonment and increase revenue.

“We are very proud to be both a strategic and valued partner for our cutting-edge client,” said John Yanez, Executive Vice President of Qualfon. “It’s an exciting time at Qualfon. Because of our commitment to excellence, we’re growing  clients, deepening relationships, and helping companies execute on some of the most progressive  and advanced website intelligence available today. We’re confident that these relationships will be mutually beneficial and empower our new telecommunications client to engage high-value prospects at the right moment, through the right communication channel, using the right talent—Qualfon’s engaged team.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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June 20, 2013

Cebu, Philippines – June 20, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, donated 1,176 new notebooks, pencils, and crayons to 168 children on their first day of school at two public elementary schools in Cebu, Philippines. The donation was part of GMA Network’s back-to-school assistance program. A team of Qualfon employee volunteers hand delivered the notebooks and bow-adorned supplies to the students at Camp Lapulapu and Lahug Elementary Schools.Qualfon Donates School Supplies to Children in Cebu, Philippines

Most of the students who received the supplies were in grade level 1, but others in grade levels 2 through 6 also received supplies. The recipients were “early birds,” who arrived early to school.

This donation is just one recent initiative to provide opportunities for children in need in Cebu. Each month, two Qualfon employees volunteer to read to indigent children as part of the Read Aloud program at the Cebu Public Library.

“Qualfon is defined by our mission, values, and dedication to being the best BPO and making people’s lives better,” said Joslyn Canon, Call Center Manager for Qualfon Cebu. “Qualfon has been operating in Cebu since 2006 and continues to invest in the community and to support our people.  They are part of us, and we are part of them. From early education to sponsoring local sports teams and creating summer camp classes for students, Qualfon wants to invest in and develop the young people of Cebu.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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June 14, 2013

Georgetown, Guyana – June 14, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, is working to keep the people of Georgetown Guyana dry and smiling this rainy season. Qualfon CEO, Mike Marrow, has already handed out over 1,000 free umbrellas to its employees at the Guyana call center campus to help them stay a litter drier on their public transportation commute.  In addition, Qualfon will give roughly 300 or 400 free umbrellas to Guyana residents in need.

Qualfon Makes the Rainy Season a Little Drier in Georgetown, Guyana“Our employees and the people of Guyana rely on public transportation to commute to work, and during the wet season, that commute can be a challenge,” said Mark Boyer, Site Manager at Qualfon Guyana. “Qualfon recognized that our community has some basic needs that weren’t being met, so we wanted to provide umbrellas to help our employees and the people of Georgetown stay dry and comfortable on their way to and from work.”

When the Guyana team mentioned the need for umbrellas to Qualfon’s CEO, he immediately took the initiative to not only buy the umbrellas, but to also hand deliver them to employees with a handshake, a smile, and a big thank you. “I wanted to show my support for the members of our Qualfon family,” said Mike Marrow, CEO. “It’s a small gift. But in this case, small things can make a big impact on the quality of life for our employees. As a values-based organization, we are always looking for ways to be the best BPO and make people’s lives better.”

More umbrellas will be ordered and given away to employees due to growth and expansion in Guyana. The company recently hired about 200 additional people, and the company is planning to hire more call center agents in the near future. In fact, Qualfon has already broken ground on the construction of a new seven-building call center campus in Georgetown which can accommodate up to 5,000 new employees.

With recruiting, those umbrellas may come in handy. “Our name is printed on these umbrellas with the intent of sending a message to the community. If you work for Qualfon, you are part of the Qualfon family. Our mission is to be the best BPO and make people’s lives better, and that begins with making the lives of our employees better, so they can make the lives of our clients, customers, and those in the community better,” said Boyer. “As we continue recruiting call center employees, we hope everyone will recognize our name and see that Qualfon’s care stretches far beyond the moment employees leave the building.”

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO, Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. www.qualfon.com

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May 31, 2013

Camera 360Cebu, Philippines – May 31, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, recently had one of its contact center supervisors awarded the Certificate of Appreciation by the Cebu City Government.

Elenita Cortes was recognized for her work for the Qualfon Read Aloud volunteer program. The program involves volunteers from Qualfon reading to children at the Cebu Public Library on a regular basis. The purpose of the Read Aloud program is to re-awaken the importance of reading in the children and emphasize the human interaction involved in this, despite the age of technology and the Internet.

Camera 360“Elenita Cortes’ effort and dedication to this program has touched many children in the community,” said Steve Brown, Site Director for Qualfon Cebu. “She is also a highly valued member of our Qualfon family and truly lives the Qualfon mission of Making People’s Lives Better.”

Qualfon welcomes the participation of any people or organizations who would like to join in the efforts of the Read Aloud program. Please reach out to our local Qualfon Foundation c/o Kristine Sejano @ mksejano@qualfon.com or call 032 2301400 loc. 23130

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May 30, 2013

Dumaguete, Philippines – May 30, 2013 – Qualfon, a leading business process outsourcing (BPO) and call center service provider, has launched back-office operations for the title industry in its Dumaguete, Philippines location. The program is a result of Qualfon’s recent acquisition of Data Control Group, now called Qualfon Data Services Group (DSG). Qualfon DSG recently expanded operations to the Qualfon Dumaguete II site.

SONY DSCPete Lutz, Senior Vice President of Qualfon DSG, remarked, “Qualfon Dumaguete is an ideal location for back-office operations. Dumaguete is called University Town due to its high ratio of universities to population and it provides a large pool of highly qualified people seeking career opacities. This provincial Philippines location also provides a significantly lower cost of living compared to Manila.”

Scott Warner, Qualfon Dumaguete Site Director, explained, “We launched the back-office title program in our new state-of-the-art Dumaguete II center last week. This is great program to bring to the people of Dumaguete and we found an abundance of talent from our large pool of prescreened applications. We are very excited about the addition of back-office opportunities from our Qualfon DSG clients that complement our extensive voice programs.”

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May 16, 2013

New York, NY  – Qualfon, a leading business process outsourcing (BPO) and call center service provider, was recently recognized by Nearshore Executive Alliance and Neashore Americas for its employee-focused corporate social responsibility program. Qualfon was the runner-up for the Foundations for the Future (F4F) award, while Globant, a software development company, won this year’s award for its training software.

Rebeca Hassan, Executive Director for the Nearshore Executive Alliance stated, “The Foundations for the Future is our way of recognizing the effort that global services companies put into the social well-being of their communities. We were very impressed with Qualfon Guyana’s Corporate Social Responsibility Program and its numerous areas of impact including environment, community and business sustainability. What stood out the most about Qualfon was it special focus on programs supporting its employees and their families. Qualfon certainly deserved to be the runner-up for this award, and was the top business process outsourcing (BPO) company we evaluated. They are a great example of how Near-shore outsourcing can have a positive social impact and hopefully it will encourage other companies to follow their lead.”

Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer explained, “We are thankful to be the runner-up for the Foundations of the Future award. At Qualfon, our mission is Making People’s Lives Better and it all begins by taking care of our people so they can take better care of customers, our communities, and each other. This simple but important approach is the key to our success.”

 

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