November 4, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, announced today that the Qualfon volleyball team in Dumaguete took top honors at the Governor’s Cup, a volleyball competition held across the Negros Oriental province and associated with the local Buglasan festival. The Qualfon team had never participated in the league before.  Qualfon Dumaguete Volleyball Team Wins the Governor’s Cup

The volleyball team consisted of 12 Qualfon employees, including the coach, Paulo Don Rodriguez, a Supervisor and Call Center 101 Trainer at Qualfon. Together, they competed against 11 other company teams in the region, and Qualfon consistently displayed teamwork, speed, and accuracy. But the victory didn’t come without hard work, determination, and the ability to focus and perform under pressure. The final match was a hard-fought battle that went all the way to the fifth and deciding set, and Qualfon came out victorious, toppling Toyota Sibulan 15 to 10. Led by the league’s Most Valuable Player, Grethel Deposoy, the Qualfon team wanted to prove themselves, and they did—even as first-time participants in the volleyball tournament.

“We are so very proud of our employees and all the work and dedication that they put into the league. They are setting a great example of how to work successfully as a team and how to have a proper work-life balance,” explained Scott Warner, Qualfon’s Dumaguete Site Director. “As a company, Qualfon promotes healthy living and actively participates in community events, and this team is inspiring others to get involved in these fun and healthy activities. Because of their success, there has already been an increased interest in Qualfon-sponsored sports and more of our employees are eager to join.”

After the final game, each member of the Qualfon team was awarded with a championship medal, and the team received recognition from the local governor.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

 

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October 29, 2013

Qualfon, a leading global business process outsourcing (BPO) and call center service provider, and roughly 65 Qualfon employees joined forces with The Avon Community Help Fund (ACHF) in the fight against breast cancer. On October 19, ACHF hosted their annual Avon Breast Cancer Walk in Georgetown, Guyana, where Qualfon volunteers joined hundreds of others to walk for the cure.Qualfon Employees Promote Breast Cancer Awareness in Guyana

Accompanied by their family and friends, the Qualfon team of volunteers came prepared with customized Breast Cancer Awareness t-shirts and a positive attitude. Qualfon was publically recognized by the chairman of ACHF, Mignon Bowen, for the support it pledged this year.

There are a number of Qualfon employees in the Georgetown offices who are cancer survivors and/or have lost a friend or relative to breast cancer, which is another reason Qualfon’s mission office wanted to get involved and show its support. “As one of the largest and fastest growing companies in the private sector in Guyana, Qualfon is affected by breast cancer and made a conscious decision to support the Guyanese women who are faced with this challenge and play an active role in the fight against breast cancer,” said Dalgleish E. Joseph, Senior Sales Operations Manager, who helped coordinate Qualfon’s participation in the event.

“Acting on the Qualfon company mission to make people’s lives better, Qualfon is an advocate for volunteerism–particularly for causes like this that are so close to our employees and to our local community. It brings me much joy to see the great turn out that we had today. As a company, we strive to help people live better lives in any way we can, and the ACHF provided a great avenue to support Qualfon’s goal,” said Mark Boyer, Qualfon’s Guyana Site Director.

“It’s always amazing to see our employees embody Qualfon’s company values at an event like the Avon Breast Cancer Walk,” said Boyer. Qualfon’s company values are represented by STRIDES: Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality. “All of these values were exhibited by our employees here today,” said Boyer.

ACHF was founded in 1955 and has been improving and saving women’s lives since its inception. The ACHF has raised and donated more than US $910 million worldwide to breast cancer programs, supporting cutting-edge research and programs that enable patients to access quality care.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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October 21, 2013

Qualfon, a leading global business process outsourcing (BPO) and call center service provider, announced today that it launched two services for a major internet search company. Qualfon’s Mexico City location is providing customer acquisition and on-boarding services on behalf of the search company. These services support businesses in the Mexico region, and the search company intends to expand the program over time.Qualfon Launches Customer Acquisition for a Major Internet Search Company

Qualfon is experiencing rapid client growth in Latin America. Over the past few months, Qualfon has announced three other new business opportunities in its Mexico City location. “This win endorses our belief in Mexico’s re-emergence as a great market for BPO services, and Qualfon’s other recent new partnerships reconfirm our ability to be a competitive market player in the Latin American region,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer.

Qualfon’s new services directly support small- and medium-sized businesses (SMB) and further expand its portfolio of work. “This partnership is significant because we’re diversifying beyond basic consumer work and providing SMB customers with consultative services including marketing campaign management,” said Dechant. “This proves our wide variety of capabilities and serves as evidence of Qualfon’s maturity in the Latin American BPO market.”

The search company selected Qualfon because of its differentiated business model. Qualfon focuses on its mission to be the best BPO and make people’s lives better. As a direct result, the company achieves employee tenure rates two times higher than the industry average, which ultimately provide clients with high-performing and cost-effective solutions.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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October 15, 2013

Qualfon Data Services Group (DSG), a values-driven back-office service provider, held their latest Family Day event at Churchill Downs Race Track. It was a beautiful day to show appreciation for Shelbyville employees and their family members, who support them every day.

The Qualfon DSG Kentucky team experienced the excitement and colorful spectacle of live thoroughbred racing as the nation’s finest horses competed at Churchill Downs. In addition to watching the action on the track, the team strolled through the historical grounds of the legendary race track that is famous for being the home of the Kentucky Derby. As they walked through the Kentucky Derby Museum, which chronicles the history and prestige of the races and the community, employees enjoyed the ambiance of one of the most hallowed shrines in American Sport.

“We love having Family Days because it gives us an opportunity to give back to our employees and thank them for their hard work and dedication,” said Chris Lord, Qualfon DSG’s Site Director in Shelbyville, Kentucky.Not only were we able to have our employees and their families experience something unique to our area, but we had the chance to get to know each other on a personal level, building team unity.”

The DSG team watched the exhilarating races and had lunch, which was highlighted by the famous Kentucky Derby Pie. “It was a sweet ending to a memorable day,” continued Lord. “With events like these, we are standing by our company mission to make people’s lives better. By advocating a work-life balance, we want to show our employees just how important they are to that mission and demonstrate that we care about enhancing their lives both inside and outside of work.”

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

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October 8, 2013

Cebu, Philippines – October 8, 2013 – Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, announced that a group of employees from its Cebu office helped plant roughly 300 trees in the town of Sitio Cantipla, Tabunan, approximately 30 kilometers outside metro Cebu.

Fourteen employee volunteers weren’t afraid to get their hands dirty. The group dug countless holes and shoveled buckets of top soil to plant the seedlings.Qualfon - Cebu Plants 300+ Trees

“Due to the deforestation that has ravaged our rainforests, the Philippines has been in need of these activities. Qualfon and its employees get excited about opportunities to lend a helping hand. Our volunteers come from different levels of the company, joining together to improve the community that we are so privileged to be a part of,” said Steven Brown, Cebu Site Director.

Qualfon partners with the Philippine Business for Social Progress (PBSP), a Non-Government Organization, to participate in the tree-planting activity. PBSP promotes the practice of corporate citizenship by giving business people an opportunity to express social responsibility.

“PBSP’s principles and Qualfon’s mission to make people’s lives better closely intersect. What better way to enrich people’s lives than to participate in green initiatives that will create a brighter future for the next generations,” explained Brown. “We are trying to take every chance we get to improve our environment and encourage a culture of volunteerism that creates a real impact on our community.”

Through this program, roughly 300-500 seedlings are planted each month from June through October. Qualfon joins the tree-planting activity monthly, offering support and volunteers—rain or shine.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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September 30, 2013

Qualfon Data Services Group (DSG), a back-office services provider, will be presenting an educational session on outsourcing at the American Land Title Association’s Annual Convention, October 11th at The Breakers Hotel in Palm Beach, Florida. Pete Lutz, Sr. Vice President of Qualfon DSG, will present The Top 5 Things You Should Know about Outsourcing, an Qualfon DSG to Speak at ALTA Conventioninformation session specifically designed for title and mortgage leaders who are interested in outsourcing back-office processes.

Attendees will learn about:

  • Benefits: Understand the top areas in which outsourcing drives measurable improvements
  • Partner Alignment: Ensure both the outsourcing company and the client understand each other’s goals and are driven to success
  • Subcontractors: Find out if subcontractors are friend or foe to your outsourcing program
  • Pilots and Assessments: Know what to expect with pilot programs and how to evaluate your partner’s performance
  • Outsourcing Locations: Hear the pros and cons of each country and learn how to match your needs with the right destination

The presentation will be held October, 11th from 11:45-12:45 p.m. at The Breakers Hotel.

“The ALTA event is a premier opportunity to network with the nation’s best title companies, and we are happy to aid them in recognizing the partners and outsourcing locations that will best serve their needs,” said Lutz. “There are many best practices that companies should understand when it comes to outsourcing their title and mortgage-related work, and Qualfon DSG is dedicated to helping business leaders understand those practices so they can maximize success through global operations.”

In addition to the presentation, Qualfon DSG will showcase their services in the exhibit hall at booth# 324. Learn more about the ALTA event, or contact Qualfon to schedule a meeting at the ALTA event.     

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that specializes in title and mortgage work but also offers a variety of outsourced data management and processing services across many industries. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.

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September 23, 2013

Qualfon Qualfon DSG Family Day - Howes CavesQualfon DSG, a values-driven back-office service provider, held a family day event that took employees from its Deposit, New York office on a trip to the nearby Howe Caverns and High Adventure Park. More than 30 employees and their family members toured the 156-foot deep cave and learned about its history and formation more than 6 million years ago.

Afterwards, the group gathered their courage for more fun high above ground at the Howe High Adventure Park. The four-tower zip line took the group for a high-flying aerial tour. The 26-foot rock wall tested the climbing skills of all ages, and the air jumper seat had people bouncing 18 feet into the air!

“This was a great Qualfon DSG Family Day event,” said Richard Muller, Qualfon DSG’s Site Director in Deposit, New York. “Qualfon’s mission is to make people’s lives better, and these activities not only put a lot of smiles on the faces of our employees and their families—it offered some memorable teambuilding activities.”

The Family Day event also included some special guest employees. Qualfon DSG is currently hosting employees from its Harbin, Xian, and Beijing, China production centers, and they joined in the fun. “We needed to show our guests from China what the U.S. has to offer, and this was a great way to introduce them to New York’s natural wonders and American-style adventure,” said Muller.

About Qualfon DSG

As a division of Qualfon, Qualfon DSG (Data Services Group) is a back-office services provider that offers a variety of outsourced data management and processing services. With an expansive footprint of 1,000 employees providing 24×7 operations in the U.S., Latin America, the Philippines and China, Qualfon DSG helps companies reduce costs by 35-50%, accelerate turn times, and increase accuracy rates to 97-99+%.  www.Qualfon.com

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September 16, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, is creating a shared library system for employees at each of its contact centers around the globe. This free service, called the Book & Video Club, allows all employees to check out books, movies, magazines, and audio books at the contact center and simply return them when they are due. The program is already active in Deposit, New York and Monterrey, Mexico and will be rolled out to Qualfon’s other contact center locations by the end of the year.

“We created this library of formative material in an effort help our employees and their families grow continuously,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Learning is a lifelong quest, and Qualfon is a company dedicated to helping our people enrich themselves. Around the globe, we are actively building programs and working to advance employee’s skills in the areas of management, leadership, writing, language, as well as health, wellness, and family support. The Book & Video Club supports that effort and is just one more way that Qualfon is making people’s lives better.”

The Book & Video Club started after a campaign that asked employees to donate books, magazines, and educational DVDs, and it continues to function on the generosity of employees. “It was Mike Marrow’s vision and the drive of Oswaldo Reyes that made this project become a reality in all our centers throughout the world,” said Sanchez Mejorada. “We owe them our thanks and appreciation.”

In the future, Qualfon will expand the program with social opportunities for employees to meet with other readers, share what they have learned, and make reading recommendations.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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September 9, 2013

Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, and its employee volunteers are working to make the streets of Guyana a little safer for pedestrians.Qualfon Guyana Makes the Streets a Little Safer

Qualfon employee volunteers painted the pedestrian crosswalk on the East Coast Highway, in front of Qualfon’s contact center. The bright white crossing serves as a reminder for cars to yield to pedestrians and makes walking in the area easier on Qualfon employees and the general public.

“There is a lot of traffic in this area, and it is Qualfon’s mission to take care of our employees and all of the pedestrians in our immediate area,” said Mark Boyer, Site Director for Qualfon Guyana. Qualfon’s company mission is to be the best BPO and to make people’s lives better. “Our priority is to ensure safety and security in our community. This is another testimony of how Qualfon is taking care of people as they commute to and from work and go about their daily lives,” he said.

About Qualfon

Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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September 4, 2013

Qualfon, a leading global business process outsourcing (BPO) provider, held a groundbreaking ceremony today to celebrate the start of construction on one of the largest contact center campuses in the wQualfon Georgetown Guyana Contact Center Campusorld. This new state-of-the-art, multi-building campus will expand Qualfon’s capacity in Guyana and bring an estimated 6,000 new jobs over the next five years. Guyana is a former British colony and a native-English-speaking country located on the Northern coast of South America.

Watch the facility overview video on YouTube

Qualfon is making a major investment in Guyana, because it is a country that is well suited to serve the contact center industry. “Qualfon’s largest market is serving customers in the United States, and Guyana understands Americans. They speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Mike Marrow, Qualfon CEO. “That’s why we have decided to heavily invest in Guyana and build one of the largest contact center campuses in the world.”

The multi-building facility will be built at East Bank Demerara, near the National Stadium, top hotels and Georgetown’s newest mall. It will accommodate 3,500 seats. In addition to the initial contact center, construction plans include an administration building as well as a second operations center.

Qualfon contracted with FRE Resources to build the campus, which will feature:

  • Solar power panels and “green” building materials
  • An indoor/outdoor cafeteria
  • An interfaith chapel
  • An onsite waste water treatment facility
  • Back-up generators
  • A water pond and landscaping
  • Parking and designated pick-up and drop-off areas

Qualfon has been operating in Georgetown since 2005 and is the largest private employer in the country of Guyana. Qualfon provides award-winning services to clients and their customers with the average employee tenure of 28.8 months and an average monthly attrition rate of 5.45% in its facilities in Guyana. “Guyana provides one of the most compelling offers in the BPO industry. With its competitive prices and native-English language, as well as Qualfon’s low attrition rates, Guyana is a great alternative to India and a strong complement to the Philippines,” said Bob Dechant, Chief Sales and Marketing Officer at Qualfon. “Qualfon’s investment in a new 3,500-seat contact center campus represents a concrete sign that Guyana is a premier new location for the industry and that Qualfon believes in the future of Guyana.”

“Qualfon is proud to be investing in the future of Guyana and bringing customer service, sales, technical support, and related management jobs to the local communities,” said Marrow. “Guyana is the ideal location for our business due to the country’s U.S. and Latin American proximity, native-English-speaking population, high-caliber workforce, and its dedication to building economic strength through more industry diversification. Our expansion here is due in large part to the support we have received from the Guyanese Government and the Go-Invest organization. These partnerships have helped us justify further expanding our presence.”

“The Government of Guyana recognizes and appreciates the work being done by Qualfon in providing jobs for hundreds of our people,” said Donald Ramotar, President of Guyana.

“We have found this company to be a significant and reliable partner,” said his Excellency.

“We see our joint efforts are helping to create new industries and providing greater services based on the new Information & Communication Technologies. This augurs well for the future,” said his Excellency.

About Qualfon

Qualfon is a global provider of call center, back-office, and business process outsourcing (BPO) services. Since 1996, Qualfon has delivered a strategic advantage for billion-dollar companies around the world. Today, we have 10,000 employees across six countries, including the Philippines, Guyana, Mexico, Costa Rica, the U.S.A, and China. Our mission is to “be the best BPO and make people’s lives better.” Qualfon invests in employees, their families, and our communities. As a result, Qualfon achieves employee tenure rates two times higher than the industry average. Leading the BPO industry in employee tenure is the secret to our high-quality services and disruptive pricing.

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