Blog

If you analyze the BPO business, it’s had a history of expansion across all kinds of organizations including for-profit, nonprofits and even government agencies. Executives have become increasingly strategic when choosing a provider to support their business objectives. Like every other industry, there are bigger players who may comprise about a quarter of it all, but the majority of the market out there is yet to be had. The million-dollar question is, “how do we grow in an industry that’s so highly fractured?”

Being the best and making each person’s life better is as much a call to action as it is a mission statement. At Qualfon we live, breathe and learn to carry out this mission into every interaction we have. It becomes a filter we use at work, at home and in our communities.

There is a lot to consider when evaluating a print and fulfillment vendor, especially as we navigate a new normal through the recent COVID-19 pandemic. From marketing materials, ID cards, EOBs and invoices, to handbooks, provider directories and Annual Notice of...

Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s...

Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic...

What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process.