Acquisition & Retention
For the most successful results, we make sure your sales team is included in your acquisition planning every step of the way.Services
What can our Acquisition and Retention Solutions provide?
While many marketing and sales organizations can provide data and reports, the value is in the analytics and subsequent changes in behavior based on insights. With the use of predictive technology integrated into the contact center, we can use analytics to increase sales and improve customer loyalty.
Acquisition
- Path-to-Purchase Development
- Acquisition Strategy Planning
- Multichannel/Multi-Touch Campaign Management
- Customer Acquisition and Account Setup
- eCommerce Site Development and Hosting
Retention
- Customer Nurturing
- Market Segmentation and Insights
- Customer Engagement (Sales, Service and Technical Support)
- Order Processing for Product and Point-of-Sale Materials
Services
What can our Acquisition and Retention Solutions provide?
While many marketing and sales organizations can provide data and reports, the value is in the analytics and subsequent changes in behavior based on insights. With the use of predictive technology integrated into the contact center, we can use analytics to increase sales and improve customer loyalty.
Acquisition
- Path-to-Purchase Development
- Acquisition Strategy Planning
- Multichannel/Multi-Touch Campaign Management
- Customer Acquisition and Account Setup
- eCommerce Site Development and Hosting
Retention
- Customer Nurturing
- Market Segmentation and Insights
- Customer Engagement (Sales, Service and Technical Support)
- Order Processing for Product and Point-of-Sale Materials
What does this mean for your business?
Generates More Leads
Powerful, data-driven marketing tactics qualifies and moves leads that are likely to close into the hands of your sales team.
Increases Sales Revenue
Integrated eCommerce platform brings together all aspects of order management so implementation is optimized to increase your sales pipeline.
Improves Customer Engagement
A truly seamless experience is present at every stage of the customer journey, from pre-purchase to purchase, fulfillment and/or product returns.
Increases Acquisition Effectiveness
Reduces average handle time, deflects calls from the contact center, enhances customer satisfaction scores, and lowers cost.
