Troy, Michigan

Best Michigan City to Live in and the Second-Most Diverse

Troy’s unique location in the heart of Oakland County, is only 20 minutes from Detroit, with access to I-75, I-696, and M-59. In Troy, can you find the best city to live in Michigan that is also one of the safest in thenation and second-most ethnically diverse in the state. In Troy, families and businesses prosper in a place that offers world-class shopping and dining, 900 acres of parklands, two golf courses, and a variety of lakes and streams. Qualfon opened our contact center in 2009 and, since then, has a loyal and dedicated group of people providing outstanding sales, service, and back-office programs.

What Makes Troy Unique for Outsourcing?

Great Place to Live: Best city to live in Michigan that is also one of the safest in the nation and second-most ethnically diverse in the state.

Great Place for Millennials: Ranks 9th out of 172 best suburbs for millennials in Michigan.

Large Labor Pool with Educated Talent: Witha metro population of 1.4 million (with more than 75,000 college and university students within a 30-mile radius), Troy is graded an A+ for public schools by

Business Friendly: Awarded 4th-best small city in the U.S. to start a business (2015) and #1 among the best cities in Michigan for young families after assessing the city’s cost of living, education system, and economic growth by NerdWallet.

Why Qualfon in Troy

Innovative Programs: The Troy center provides innovative Integrated marketing services and is a top sales center for Qualfon. It provides a full suite of BPO services in one location.

Scalability: It is a scalable center with outstanding recruiting and has a large capacity of more than 650 seats.

Experience: The site operates 15 individual programs supporting voice, email, and chat. The programs include consumer packaged-goods sales, healthcare sales and customer service, Tier 1 and 2 technology troubleshooting, education, high net-worth property, and casualty insurance sales, and warranty sales.

Highly-Tenured Employees:  Qualfon has been operating high-quality programs since 1995

  • Agents: 22.7 months
  • Supervisors: 54.0 months
  • Quality Assurance: 86.2 months
  • Managers: 75.4 months

Download the Complete Troy, MI Brochure

  • Learn more about Troy population, education level, and more
  • Get the details on Qualfon’s facilities in Troy
  • See which of Qualfon’s services are available in Troy



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