Harlingen, Texas

Bilingual Services from an On-Shore Location

Qualfon’s Harlingen, Texas operations center offers bilingual services in a low-cost labor market that also provides the security and convenience of an on-shore solution.

What Makes Harlingen Texas Unique for Outsourcing?

An Outstanding Bilingual City: 61% of the local population is bilingual, providing outstanding affinity to the Hispanic-American market and offering bilingual services without the higher bilingual wage-rate premiums found in other markets.[/faqcontent]

Access to Talent: Harlingen itself has a population of approximately 70,000 spread over an area of 34 square miles, but the surrounding 30-mile radius (Harlingen, Brownsville, and Edinburg) provides a large labor pool of over 335,000, which includes ~30,000 college students. Roughly 73% of the employment pool has completed high school or higher.

High Demand for Jobs: Harlingen has a current unemployment rate of 10.2%, which drives the demand for jobs, so outsourcing companies can easily compete for top talent and ensure operational security.

Low-Cost Labor Market: Harlingen is recognized as the city with the least expensive cost of living in the United States, making it a cost-saving destination. On the cost of living index, Harlingen rates 81.3 compared to the U.S. average of 100.

Harlingen is the ideal location for our newest world-class facility because of its economic strengths, its 335,000 residents in the immediate area, and its high-caliber workforce.”   -Mike Marrow, CEO, Qualfon

Why Qualfon in Harlingen, Texas

  • Employee Tenure: Qualfon’s agent retention is typically twice the industry average, which provides you more value with a higher quality customer experiences at a lower price
  • High Capacity with Room for Immediate Growth: Qualfon’s new facility has a capacity of 1,200 employees and stands ready to take on your project
  • Award-Winning Performance: Qualfon has helped its clients  win coveted customer service awards
  • Longevity and Sustainability: Qualfon has been operating high-quality programs since 1995
  • Experience and Tenured Leadership: Qualfon managers have deep BPO experience, including technical support and sales
  • Affordable Bilingual Services: English and bilingual services from an on-shore, domestic location where the low cost of living drives competitive pricing

Download the complete Qualfon Harlingen, Texas brochure

  • Learn more about Harlingen’s population, education level, and more
  • Get the details on Qualfon’s facilities in Harlingen
  • See which of Qualfon’s services are available in Harlingen
  • Hear about Qualfon’s performance, awards, and success history


Meet our site leader Harlingen


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