Qualfon in Coeur d’Alene, Idaho

 

A Community that provides Service & Sales Excellence

Coeur d’Alene, ID offers experienced sales services and high-end customer care.

What Makes Coeur d’Alene Unique for Outsourcing?

Positioned for High-Value Sustainability: As the entrance to the Selkirk Mountains, Coeur d’Alene is a great place to live, which means it features a growing population with top talent. The area offers the right mix of country-style living alongside college communities of 20,000 students, giving it a large, educated labor pool for recruiting. Also, it is physically isolated from high-density call center regions, boosting its strength for longevity and sustainability.

Affordable Living: Northern Idaho is recognized as a region with a reasonable cost of living, which makes Coeur d’Alene a cost-saving outsourcing destination. On the cost of living index, cities here have a rate of 93 compared to the U.S. average of 100.

Why Qualfon in Coeur d’Alene

  • Excellence in Sales and Service: 600 agents provide top-ranking inbound and outbound sales and customer care programs in communications, retail, and financial services
  • High Performance Sales: Performance-driven sales calls are some of Qualfon’s primary work in this area
  • Complex High-End Care: Qualfon has years of experience in Coeur d’Alene delivering Tier-3 service, handling escalated cases, serving high-value customers, and managing complex technology systems
  • Tenured Management: Qualfon’s management team delivers experience and expertise with an average 8-year tenure in their positions
  • Ability to Attract a Tenured Workforce: 52% of employees are 31 years of age or older
  • A Rural Area with a Strong Labor Pool: Family-oriented and college communities with a population of 550,000 in the surrounding area ensure longevity and scalability
  • Award-Winning Performance: Qualfon has helped our clients win coveted customer service awards

 


Download the Complete Qualfon in Coeur d’Alene Brochure

  • Learn more about the Coeur d’Alene’s population, education level, and more
  • Get the details on Qualfon’s facilities in Idaho
  • See which of Qualfon’s services are available in this area


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