7 Key Criteria for Evaluating a Work-at-Home Solution

7 Key Criteria for Evaluating a Work-at-Home Solution

Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s...
Virtual Agent Capabilities

Virtual Agent Capabilities

Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic...
Seven Effective Practices For Preventing Customer Rage

Seven Effective Practices For Preventing Customer Rage

“What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process. The...