From Cost Center to Revenue Engine: Rethinking the Role of the Contact Center
If you’re still treating your customer service team as a back-office cost, you’re falling behind. Today’s contact centers are no longer just about issue resolution. They’re data-rich environments with the power to influence revenue, drive retention, and fuel product innovation.
Unlocking Sales Potential Through Integrated Sales Solutions
This article is a guest contribution from Everest Group, a leading research and advisory firm. The insights and perspectives shared in this piece are those of the authors, Chhandak Biswas and Sarvesh Shaw. We’re pleased to feature their expertise on integrated sales solutions on our platform.
3rd Party Shippers Are Missing The Mark
In today’s e-commerce landscape, consumer expectations are shifting in ways many thirdparty shippers have failed to recognize.
Harnessing the Power of Customer Insights: Turning Customer Data into Revenue Growth
This article is a guest contribution from Everest Group, a leading research and advisory firm. The insights and perspectives shared in this piece are those of the authors, Chhandak Biswas and Kartik Arora. We’re pleased to feature their expertise on leveraging customer data for revenue growth on our platform.
Seven Effective Practices For Preventing Customer Rage
What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process.
Virtual Agent Capabilities
Experience, speed and scalability Tenure and Experience: We have been providing work-at-home solutions for more than a decade with proven performance, both in client satisfaction and technology. Our combined experience and executive-level commitment ensure strategic…
7 Key Criteria for Evaluating a Work-at-Home Solution
Work-at-home solutions have become increasingly important as businesses navigate through the recent COVID-19 pandemic. There is a lot to consider when evaluating a work-at-home solution for your organization. As you navigate through the vendor selection process, it’s…
5 Things Health Plans Need to Know from Their Print and Fulfillment Vendor
There is a lot to consider when evaluating a print and fulfillment vendor, especially as we navigate a new normal through the recent COVID-19 pandemic. From marketing materials, ID cards, EOBs and invoices, to handbooks, provider directories and Annual Notice of…
CFO’s Guide to Outsourcing: Maximizing Financial Efficiency for Your Contact Center
Outsourcing Your Contact Center Makes Financial Success Today, delivering business performance that supports growth and improves margins can come down to some simple but challenging strategy shifts. One such decision is whether to maintain an…
