Quality as a Growth Driver Part 2: Getting From Insights to Action
I’m willing to bet almost anyone would agree that gathering the data is the easy part. Not because I think it’s easy, but because it is often easier than ingesting all the data and utilizing it to drive results. However, it’s important to note the most advanced organizations don’t just collect insights; they embed them into their daily rhythm.
Why 2026 Is a Turning Point for Ecommerce Fulfillment
Prosper Show 2026 (March 10–12 at the Wynn Las Vegas) highlighted a crucial point: ecommerce brands can no longer afford to be reactive. Amazon is rapidly evolving, and many brands may not realize the effects until they start impacting their operations and revenue. For brands that rely on Amazon, this isn’t just another update—it’s a shift in how fulfillment, compliance, and growth need to work moving forward.
How Warehouse Automation Systems Build Order Accuracy Into Every Step
A picker grabs the wrong item. A box ships missing one of three components. Each mistake seems small on its own, but across thousands of orders, these errors compound into returns, reshipping costs, and customers who don’t come back.
AI Is Rewriting the Rules of Learning & Development
For most of the contact center industry, Learning & Development has historically been treated as a front-loaded event; something that happens before the real work begins. We train new hires, certify readiness, and then shift responsibility to operations and coaching teams to manage performance over time.
What Does “Kitting” Mean in Fulfillment?
Your warehouse team is spending hours every week assembling the same product combinations. An associate grabs Item A from one shelf, walks to another aisle for Item B, returns to pack them together, prints a label, and repeats the process hundreds of times. Each order takes five minutes to pick and pack when it should take one.
Quality as a Growth Driver Part 1: 3 Ways to Move Beyond Traditional Quality Assurance Processes
For years, many companies treated Quality Assurance (QA) like a post-game scorecard, something you check after the fact to see if you passed. That is no longer enough. Today, quality is about more than just compliance, especially as traditional (manual) QA typically reviews less than 5 percent of total customer interactions, leaving most experiences unseen.
The Dreaded ANOC: The Importance of Communicating With Empathy
Qualfon will send out millions of Annual Notice of Change (ANOC) documents to plan members this fall to announce changes in Medicare Advantage and Supplement plan benefits. For members, this represents a wealth of information to read through and process, along with several calculations to determine if their plan is still the best fit for them and their families. For most Medicare Advantage and Supplement health plans, however…