The Dreaded ANOC: The Importance of Communicating With Empathy
Qualfon will send out millions of Annual Notice of Change (ANOC) documents to plan members this fall to announce changes in Medicare Advantage and Supplement plan benefits. For members, this represents a wealth of information to read through and process, along with several calculations to determine if their plan is still the best fit for them and their families. For most Medicare Advantage and Supplement health plans, however…