Seven Effective Practices For Preventing Customer Rage

Seven Effective Practices For Preventing Customer Rage

by | Jan 21, 2019 | Blog

“What we’ve got here is a failure to communicate”. That is a reference to the 1967 movie Cool Hand Luke, and my assessment after rereading the findings of our Consumer Study on Customer Rage associated with complaints and the complaint handling process. The...
Qualfon Acquires Dialog Direct

Qualfon Acquires Dialog Direct

by | Dec 8, 2017 | Press Release

Detroit, Michigan, USA – December 8, 2017 – Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced today that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services...

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