Spokane Valley Corridor, Washington & Idaho

 

Multiple Communities Provide Service & Sales Excellence

Across the Spokane Valley corridor in both Washington and Idaho, three different Qualfon locations (Coeur d’Alene, ID; Hayden, ID; Liberty Lake, WA), offer experienced sales services and high-end customer care.

What Makes the Spokane Valley Unique for Outsourcing?

Positioned for High-Value Sustainability: As the entrance to the Selkirk Mountains, the Spokane Valley corridor is a great place to live, which means it features a growing population with top talent. This area offers the right mix of country-style living alongside college communities of 20,000 students, giving it a large, educated labor pool for recruiting. Also, it is physically isolated from high-density call center regions, boosting its strength for longevity and sustainability.

Affordable Living: The Spokane Valley is recognized as a region with a reasonable cost of living, which makes it a cost-saving outsourcing destination. On the cost of living index, cities here have a rate of 93 compared to the U.S. average of 100.

High Demand for Jobs: Cities along the Spokane Valley corridor have unemployment rates as high as 8%, which drives the demand for jobs, so outsourcing companies can easily compete for employees with just the right skillsets for the job.

We love the people in the Spokane Valley corridor. The quality of the talent is outstanding, and there’s a tremendous amount of enthusiasm and passion here that results in superior customer experiences.”
-Doug Hoffschwelle, Chief Sales & Marketing Officer, Qualfon

Why Qualfon in the Spokane Valley

  • Excellence in Sales and Service: 1,500 agents across three call center locations provide top-ranking inbound and outbound sales and customer care programs in communications, retail, and financial services
  • High Performance Sales: Performance-driven sales calls are some of Qualfon’s primary work in this area
  • Complex High-End Care: In the Spokane Valley, Qualfon has years of experience delivering Tier-3 service, handling escalated cases, serving high-value customers, and managing complex technology systems
  • Tenured Management: Qualfon’s management team delivers experience and expertise with an average 8-year tenure in their positions
  • Ability to Attract a Tenured Workforce: 42% of employees are 31 years of age or older
  • A Rural Area with a Strong Labor Pool: Family-oriented and college communities with a population of 550,000 in the surrounding area ensure longevity and scalability
  • Award-Winning Performance: Qualfon has helped our clients win coveted customer service awards

 


Download the Complete Spokane Valley Corridor Brochure

  • Learn more about the Spokane Valley’s population, education level, and more
  • Get the details on Qualfon’s three different facilities in Washington and Northern Idaho
  • See which of Qualfon’s services are available in this area
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