Best Michigan City to Live in and the Second-Most Diverse
Troy’s unique location in the heart of Oakland County, is only 20 minutes from Detroit, with access to I-75, I-696, and M-59. In Troy, can you find the best city to live in Michigan that is also one of the safest in thenation and second-most ethnically diverse in the state. In Troy, families and businesses prosper in a place that offers world-class shopping and dining, 900 acres of parklands, two golf courses, and a variety of lakes and streams. Qualfon opened our contact center in 2009 and, since then, has a loyal and dedicated group of people providing outstanding sales, service, and back-office programs.
What Makes Troy Unique for Outsourcing?
Great Place to Live: Best city to live in Michigan that is also one of the safest in the nation and second-most ethnically diverse in the state.
Great Place for Millennials: Ranks 9th out of 172 best suburbs for millennials in Michigan.
Large Labor Pool with Educated Talent: Witha metro population of 1.4 million (with more than 75,000 college and university students within a 30-mile radius), Troy is graded an A+ for public schools by niche.com.
Business Friendly: Awarded 4th-best small city in the U.S. to start a business (2015) and #1 among the best cities in Michigan for young families after assessing the city’s cost of living, education system, and economic growth by NerdWallet.
Why Qualfon in Troy
Innovative Programs: The Troy center provides innovative Integrated marketing services and is a top sales center for Qualfon. It provides a full suite of BPO services in one location.
Scalability: It is a scalable center with outstanding recruiting and has a large capacity of more than 650 seats.
Experience: The site operates 15 individual programs supporting voice, email, and chat. The programs include consumer packaged-goods sales, healthcare sales and customer service, Tier 1 and 2 technology troubleshooting, education, high net-worth property, and casualty insurance sales, and warranty sales.
Highly-Tenured Employees: Qualfon has been operating high-quality programs since 1995
- Agents: 22.7 months
- Supervisors: 54.0 months
- Quality Assurance: 86.2 months
- Managers: 75.4 months
- Learn more about Troy population, education level, and more
- Get the details on Qualfon’s facilities in Troy
- See which of Qualfon’s services are available in Troy