Qualfon in Northern Idaho


Multiple Communities Provide Service & Sales Excellence

Across Northern Idaho, two different Qualfon locations (Coeur d’Alene, ID; Hayden, ID), offer experienced sales services and high-end customer care.

What Makes the Northern Idaho Unique for Outsourcing?

Positioned for High-Value Sustainability: As the entrance to the Selkirk Mountains, theNorthern Idaho is a great place to live, which means it features a growing population with top talent. This area offers the right mix of country-style living alongside college communities of 20,000 students, giving it a large, educated labor pool for recruiting. Also, it is physically isolated from high-density call center regions, boosting its strength for longevity and sustainability.

Affordable Living: Northern Idaho is recognized as a region with a reasonable cost of living, which makes it a cost-saving outsourcing destination. On the cost of living index, cities here have a rate of 93 compared to the U.S. average of 100.

High Demand for Jobs: Cities in Northern Idaho corridor have unemployment rates as high as 8%, which drives the demand for jobs, so outsourcing companies can easily compete for employees with just the right skillsets for the job.

Why Qualfon in the Northern Idaho

  • Excellence in Sales and Service: 1,500 agents across three call center locations provide top-ranking inbound and outbound sales and customer care programs in communications, retail, and financial services
  • High Performance Sales: Performance-driven sales calls are some of Qualfon’s primary work in this area
  • Complex High-End Care: In Northern Idaho, Qualfon has years of experience delivering Tier-3 service, handling escalated cases, serving high-value customers, and managing complex technology systems
  • Tenured Management: Qualfon’s management team delivers experience and expertise with an average 8-year tenure in their positions
  • Ability to Attract a Tenured Workforce: 42% of employees are 31 years of age or older
  • A Rural Area with a Strong Labor Pool: Family-oriented and college communities with a population of 550,000 in the surrounding area ensure longevity and scalability
  • Award-Winning Performance: Qualfon has helped our clients win coveted customer service awards


Download the Complete Qualfon in Northern Idaho Brochure

  • Learn more about the Northern Idaho’s population, education level, and more
  • Get the details on Qualfon’s facilities in Idaho
  • See which of Qualfon’s services are available in this area

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