Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced that CEO Mike Marrow will participate as a reactor during a breakout session at the International Contact Center Conference and Expo (ICCCE) in Manila, Philippines on September 27-28. During the session titled The Industry’s Role in Driving Inclusive Growth, Marrow will react to presentations and draw from Qualfon’s experience to shed light on how BPO companies ensure inclusive growth that benefits local communities.
The breakout session will explore how BPO success trickles down to Filipino families in both metro Manila and provincial communities nationwide. Qualfon’s reaction will extend insights from which others can learn. Alongside other reactors, Marrow will offer thoughts on how the Philippines can create a rich BPO investment climate that simultaneously works to enhance the lives of the local people.