Qualfon, a values-driven business process outsourcing (BPO) and call center service provider, will soon deliver fun activities (like photography, drawing, and pasta making) for its employees around the world, and a team of three Activities Coordinators were inducted to the company to design and roll out the new Qualfon FunClubs program. The new employees are:
- Aimee A. Sibul, Activities Coordinator of Cebu
- Bernadette Sharon Rivadinera, Activities Coordinator of Dumaguete
- Neion Barry, Activities Coordinator of Guyana
“Qualfon’s mission and vision is to help as many people as possible pursue their total vocation—not just as career-driven professionals, but also as individuals and members of society,” explained Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “As part of that vision, we are delivering fun activities to help our employees further develop their interests, build new skills under trained experts, and try new things in a supportive environment.”
The Qualfon FunClubs program emphasizes values, friendship, and most of all fun! The clubs are learning workshops where employees can explore new hobbies, laugh with co-workers and friends, and simply practice a healthy work/life balance.
The types of activities offered will be based on employee input, and executing a survey to investigate employee interests is just the first of many tasks for Qualfon’s new Activities Coordinators. Qualfon held an induction workshop to welcome the coordinators and guide them in launching the program. Activities Coordinators will be responsible for:
- Identifying top interests
- Conducting feasibility studies
- Coordinating the club location and registration
- Promoting the FunClub activities
- Performing satisfaction studies and applying lessons learned
“Our passion is to create a fun and rewarding experience for employees. Transforming lives is our way of life,” said Aimee Sibul, Qualfon’s Activities Coordinator in Cebu, Philippines.
The program is expected to launch in 2014 at Qualfon’s contact centers in Georgetown, Guyana, and also in Cebu and Dumaguete, Philippines. FunClubs will be implemented at additional sites at a later date.
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.