Qualfon, a leading global business process outsourcing (BPO) and call center services provider, announced that it has successfully operated in Georgetown, Guyana for eight years now, and it is has much to celebrate as the largest employer in the private sector. Guyana is a native-English-speaking country in South America.
Qualfon’s 8th anniversary in Guyana marks many milestones and stories of rapid growth. In 2005, Qualfon started with just 79 employees. Today, it has 1,590 employees across two locations, and success is spawning more expansion in Georgetown. In September, Qualfon announced that it is building one of the world’s largest contact center campuses, which will create roughly 6,000 jobs over the next five years.
Qualfon is being called a leader in building the country’s Information and Communication Technology (ICT) sector, and its recent investments in Guyana are gaining recognition. In November, the Caribbean Association of Investment Promotion Agencies and the Caribbean Export Development Agency presented Qualfon with the Foreign Investor of the Year award for stimulating the country’s economic growth and development.
“Our eight years in Guyana have been marked by increasing levels of investment and the provision of hundreds of jobs for Guyanese young people,” said Mark Boyer, Qualfon’s Guyana Site Director. “We are deeply committed to achieving greater success and maintaining a work environment that allows growth and cherishes personal values among employees.”
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.