Consumer Packaged Goods
We develop personalized, multichannel communications and cost effective solutions that drive sales and create a positive brand experience.Consumer Packaged Goods
With digital marketing reaching further into consumers’ lives every day, the importance of maintaining brand awareness has become a top priority. Personalized messaging through your consumers’ preferred channels not only increases your brand recognition, but also makes your products and brand image more relatable.
Our capabilities include product and marketing (POS) materials warehousing and fulfillment, sampling, loyalty and rebate management programs, sales/customer acquisition and support, and broker and distribution services. Explore all the ways we can help you effectively and efficiently keep your brand and your customers connected.
Benefits
- Increased customer acquisition
- Increased customer satisfaction
- Increased operational efficiency
- Decreased acquisition and support costs
Value
- FDA Certification
- PDMA Certifications
- HIPAA-Compliant
- PCI-DSS 3.2 and SSAE 16
- GMP and ISO-Certified
Our Consumer Packaged Goods Solutions
Channel Sales Management
- Customer Acquisition Strategy Planning
- Market Segmentation and Insights
- Multichannel, Multi-Touch Campaign Management
- Multichannel Customer Engagement Support
- Customer Nurturing
- Direct Store Delivery (DSD) Alternative Delivery Channels
- eStore/CRM/OMS Platform
- Account Management
- Product Fulfillment
Direct-to-Consumer Services
- Website/eStore
- Order Management Platform
- Catalog Allocation Management
- Distribution Consolidation
- Multichannel, Multi-touch Customer Campaign Management
- Multichannel Customer Engagement Support
- Product Fulfillment
Fulfillment Support
- Product Sampling Fulfillment
- Promotional (POS/POP) Fulfillment
- Product/eCommerce Fulfillment
- B2B Bulk Distribution
- Logistics Support
- Print and Direct Mail
- Literature Fulfillment
Why trust us for Consumer Packaged Goods Solutions?
Average order value of one of our clients increased from $50 per order to $127.
Reduced the number of escalations by 50% in the first year of social customer care programs.
Decreased negative blog comments by up to 25% in one year’s time.
More Ways We Can Work For You
Start-to-Finish Solutions
Consumer list acquisition and management plus web based ePortals, fulfillment and digital print systems provide business owners with complete awareness and control.
Multichannel Marketing
Campaign management including a variety of engagement channels, including call center, social media, text message, mobile and email.
Business Intelligence
Experience in evaluating data for insights and enabling fast feedback loops that help clients proactively anticipate consumer demands.
After-Hours Support
Support and enhance social media image during event by providing quick response to customers via their chosen channel.
Social Care Expertise
Social care programs provide faster response, which contributes to higher customer service ratings and increased brand loyalty.
