October 24, 2016


Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and employee volunteers from the contact center in Liberty Lake, Washington helped the Vanessa Behan Crisis Nursery raise thousands of dollars during its annual phone-a-thon fundraiser. Employees put their customer service and sales skills to work calling previous donors and supporters to help keep the non-profit organization going strong. A local credit union hosted the three-day event, during which Qualfon employees made over 500 phone calls on behalf of the crisis nursery.

“Our employees graciously loaned their voices and their people skills to be a force for good,” explained Kaycie Miller, Mission Coordinator at Qualfon Liberty Lake. “The Vanessa Behan Crisis Nursery provides a safe haven for children and families and as a result does a great deal to keep children in our community out of harm’s way.”

Photo at Right: Qualfon employee volunteers Faith Long, Kaycie Miller, Rose Raskell and Lisa Johnson smile as they take a break from the phones

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October 17, 2016

qualfon-awards-leadership-academy-certificates-to-301-additional-employeesQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has awarded Leadership Academy graduation certificates and held ceremonies to honor 301 employees in the Philippines and the U.S.

Qualfon’s Leadership Academy is a company-wide initiative that requires every contact center supervisor and leader to complete 19 management courses and achieve Six Sigma Green Belt Certification through an independent company. The 301 graduates have completed the core Leadership Academy courses and now stand ready to continue their education with Six Sigma Green Belt Certification.

Photo at Right: Qualfon leaders present graduation certificates to employees in Dumaguete, Philippines 

With the new 301 graduates, Qualfon now has a total of 607 Leadership Academy certified leaders, marking a significant number that triggers a “cultural change effect on the company’s leadership,” according to Al Barrenechea, Qualfon’s University Director. “When employees go through Leadership Academy, Qualfon sees emerging leaders eager to dare to apply what they learned and further fulfill their vocations. This program is fundamentally transforming our leaders for the better. After our supervisors graduate a powerful shift occurs.”

“Our learners don’t want to just understand leadership skills, they want to live it, and we’re seeing that transformation as people apply their new knowledge,” said John Choi, Qualfon University Operations Coordinator. “We’re watching leadership training move from theory into real practices that make our supervisors and managers strong problem solvers and performance boosters.”

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October 3, 2016

cio-cherukuriQualfon, a mission-driven business process outsourcing (BPO) company and contact center services provider, announced the appointment of Prashant Cherukuri as Chief Information Officer (CIO). Cherukuri leads Qualfon’s information technology and computer systems that support enterprise goals. As CIO, he focuses on IT services and operations overseeing compliance, applications, and analysis.

Photo at Right: Prashant Cherukuri, CIO

Cherukuri brings over 20 years of experience leading IT initiatives and supporting growth in the BPO industry. He is a highly motivated and success-driven information technology executive with an exceptional record of driving new heights in productivity, profits, and customer satisfaction.

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September 19, 2016

frost-and-sullivan-west-eventQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will explore best practices in employee investment strategies during a think tank session at this year’s 12th Annual Customer Contact West, 2016: A Frost & Sullivan Executive MindXchange, October 23-26 in Tucson, Arizona.

During the session, Helping Employees Reach their Full Potential at Work and in Life: What’s Good for People is Good for Business, Qualfon CEO Mike Marrow will lead an interactive discussion to explore not only how companies invest in people, but how they transform those investments into business success.

Key take-aways include:

  • Best practices for being a people-first organization while focusing on your data-driven business
  • Proven business approaches that empower both people and performance
  • Programs and techniques to help people reach their potential, both inside and outside the office

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October 6, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, is actively seeking to acquire multiple companies and expand its business in the USA and around the world.

“Qualfon is a financially healtQualfon Actively Searching for Multiple Acquisitions a Part of Continued Growth Strategyhy company that is entering its next phase of growth, and we’re looking for the right opportunities to diversify our capabilities and lead our progression,” said Trevor Allen, Qualfon’s Chief Merger and Acquisitions Officer, who joined the company in June 2015 to drive strategic growth.

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