Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, earned a new client in the property and casualty (P&C) insurance industry. In February, Qualfon’s contact center in San Antonio, Texas launched an inbound sales program designed to increase auto and homeowner policy revenue for its new regional insurance client. With sales performance more than six times higher than the goal, the Qualfon team quickly exceeded client expectations and is now poised for partnership growth.
“This client had never outsourced before and was seeking a partner with deep industry experience who could accelerate qualified sales lead optimization. Qualfon demonstrated P&C sales expertise, introducing a team of licensed professionals who knew how to identify areas of opportunity, cross-sell a book of business, and turn sales leads into new policyholders,” explained Bryan McCann, V.P. of Client Relations, Qualfon.
Qualfon leveraged more than 20 years of insurance industry expertise to design and launch the program in just two weeks. The proof-of-concept program quickly grew into a successful team managing more and more sales leads as well as expanding from auto policy sales into cross-selling homeowner policies.