May 8, 2017

By Kaycie Miller

Qualfon Support for 2040 Cuatro Cienegas PlanQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and several employee volunteers spent one week in Cuatro Cienegas, Coahuila, Mexico assisting the local community with a variety of service projects. The effort supported the Cuatro Cienegas 2040 Plan which, much like Qualfon’s company mission, aims to make peoples’ lives better.

Eight Qualfon volunteers and five of their family members spent Holy Week in Cuatro Cienegas, painting a chapel and assisting with medical care. The team worked largely in partnership with the Juventud y Familia Misionera, an international organization of Catholic youth and families that has been supporting Cuatro Cienegas for many years. Qualfon has been regularly assisting with the plan, and the April trip is one of the largest employee group efforts thus far.

Photo at Right: Volunteers Lyman Baete, Kassandra Romo, Brooke Skurupey, Jason Skurupey, Alicia McMichael-MGyamfi, Kaycie Miller, and Madell Kennedy stand outside the freshly painted chapel in Cuatro Cienegas, Mexico

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February 9, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its employee volunteers are transforming the streets of Cebu, Philippines by painting murals.IMG_1621

Qualfon employees are painting numerous murals within an eight-block perimeter in designated areas along Ayala Access Road. The paintings are inspired by the words of St. Pope John XXIII, who was well known for his humanitarian efforts and positive influence on political and religious world leaders.

IMG_1580The Mission Office launched the Qualfon Mural Painting Project in Cebu City in December 2014, and it will continue until the paintings are finished. The murals support Qualfon’s company mission to “be the best BPO and make people’s lives better,” because they serve as a way for Qualfon to stay engaged with and serve the local community.  The project gives employees with similar beliefs and interests an avenue to express their artistic talents and creativity in a way that brightens Cebu neighborhoods and spreads a positive and influential message.

“We are fortunate to have so many artists at Qualfon,” said Joslyn Canon, Sr. Manager of the Qualfon Mission Office in Cebu. “The community has been very receptive, and people enjoy watching the creative process.  It is fascinating to witness a blank wall transform into a vibrant mural that captures the words of St. Pope John XXIII.  To me, the theme is important, and all the murals combined will tell a coherent story of a man who was beloved by people around the world.”

Canon encourages members of the community to come out and support Qualfon employees as they continue the Mural Painting Project. “Even if people are unfamiliar with St. Pope John XXIII or are not religious, they can still appreciate the beauty of each mural,” she added.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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January 26, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that roughly 11,086 of its employees volunteered 26,366 hours of service to more than 45 charitable organizations and non-profit agencies across four countries during the 2014 calendar year.

“This astonishing contribution comes straight from the hearts of our employee volunteers around the world,” explained Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Qualfon’s company mission is to ‘be the best BPO. Make people’s lives better.’ So as a company, we create opportunities that encourage our employees to give their time and expertise to local organizations and make a difference in their communities. It’s incredible what happens when you enable people to help others.”

The 26,366 hours of donated time and volunteer service stem from Qualfon’s Give@Work program, which focuses on building relationships with schools, charitable organizations, and non-profit agencies in the communities where Qualfon operates contact centers. Through these relationships, Qualfon sponsors events and activities that serve the needs of the local people. Some of the 2014 Give@Work activities included building homes and classrooms, rehabilitation projects after natural disasters, environmental sustainability projects, and spending time with children and the elderly.

“We collaborated with partner institutions to help transform communities, working with people of all ages, caring for the poor and sick, and running projects related to education, environment, health and construction. We also invested in our volunteers, helping them develop new skills, increasing their professional experience, growing their self-esteem and improving their personal lives,” said Sanchez Mejorada. “This volunteer work illustrates how our Qualfon family fosters compassion, empathy, tolerance, gratitude, responsibility and a sense of community through our STRIDES company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality.”

Some of the most notable Give@Work events from 2014 include Qualfon’s work with Habitat for Humanity in Guyana and its response to Typhoon Yolanda in the Philippines. In Dumaguete, Philippines and in Georgetown, Guyana, South America, employees rebuilt homes for those in need. Additionally, in the hardest hit areas of Tacloban, Philippines, Qualfon volunteers adopted 35 families affected by the typhoon, offering friendship, resources, and outreach programs including emotional support and spiritual counseling. The typhoon response program:

  • Rebuilt three houses
  • Repaired 15 houses
  • Provided sources of livelihood to five families
  • Allocated financial funding to those in the greatest need
  • Sponsored two, three-day mission trips to Tacloban
  • Partnered with clients, employees, friends, and the Catholic World Mission to make contributions for reconstruction efforts

“When people connect to the needs of others and exercise solidarity with them, they achieve emotional and spiritual wellbeing. Qualfon recognizes this powerful effect and sees it as an important part of our company’s calling to serve others. All of our 2014 Give@Work activities illustrate our dedication as a company to continually seek ways to respond to this calling. We believe that with God we can do the unimaginable,” said Sanchez Mejorada. “We dream of making the world a better place by improving the lives of individuals and communities.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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