Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that a recent Nearshore Americas article highlights the “lesser known” positions of BPO chaplains (like Enrique de la Cruz, Qualfon’s Worksite Chaplain in Mexico City), calling them “vital role[s] in both developing team members and supporting them through rough times outside of the workplace.” Nearshore Americas, a leading business media and research organization, profiles Cruz’s day-to-day work and Qualfon’s interfaith chaplaincy program, demonstrating how chaplains can “touch the lives of employees” and ultimately “affect performance at work,” the article states.
Following in the footsteps of Cruz, the article sheds light on what work is like for a chaplain, but it also features chaplain training requirements as well as Cruz’s unique approach in making peoples’ lives better.
Cruz starts his day at the Qualfon interfaith chapel. “I stop here because it provides me with the serenity I need in order to provide care and assistance to the team. It’s very important for me to be able to transmit this serenity to others,” said Cruz in the article.
Qualfon’s Worksite Chaplaincy program has been implemented at contact centers around the world and with great success. In 2015, Qualfon chaplains performed more than 6,000 personal care sessions and roughly 500 visits to hospitals, funerals, and homes. Most Qualfon contact centers have a dedicated chaplain who has an office onsite and gets to know employees on a personal level. Chaplain care sessions are available 24x7x365 and offer guidance on issues such as relationships, stress, maintaining a healthy life balance, financial hardships, personal crisis, physical and substance abuse, as well as suicide and death. In addition to their years of experience, Worksite Chaplains receive extensive training and continuing education through the Qualfon Formation Center.