Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Philip Cook as Site Director to lead the contact center in Harlingen, Texas. Cook will oversee operations and administrative activities and will have responsibility for all client projects within the site.
Cook brings more than ten years of contact center sales and operations experience to the organization. Most recently, he served as Call Center Director for All West Call Centers, managing 120 different clients across two different contact centers. Prior to that, Cook managed centers at other BPO companies and worked with numerous Fortune 100 clients. In 2016, Cook’s centers earned the #1 contact center rating by Top Ten Reviews.