July 10, 2017

Carla Basa-Martinez and Misha Balajadia accepted the Quill Award on behalf of Qualfon Dumaguete

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, was recognized with a Philippine Quill award from the International Association of Business Communicators (IABC) Philippines. The award marks excellence in business communication and was presented to Qualfon during a special ceremony held on July 5th. Qualfon was honored for its leadership in communication training and education, particularly for its Near-Hire Program that helps people find employment by improving their communication skills. Considered as one of the country’s most prestigious awards in business, the Philippine Quill is the local counterpart of the IABC’s Gold Quill Awards.

“Qualfon Dumaguete stands tall today, knowing that our training programs and efforts to enhance communication skills are considered among the best in the country. Qualfon works diligently to adhere to communication best practices and celebrates the leadership it helps our company and our community achieve. Thank you to the awards committee for this top honor,” said David Bruce Jackson, Site Director, Qualfon Dumaguete.

Photo at Right: Carla Basa-Martinez and Misha Balajadia accepted the Quill Award on behalf of Qualfon Dumaguete

Continue reading...

March 21, 2016

Qualfon and Telecommunications Company Expand Relationship, Creating 400 New Jobs in Dumaguete, PhilippinesQualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, alongside other prominent BPO companies, received recognition from the Negros Oriental Chamber of Commerce and Industry (NOCCI) for contributions to the BPO industry, which are seen as major contributors in helping the city of Dumaguete, Philippines achieve its first ranking in Tholons Top 100 Outsourcing Destinations. As a new entrant on the list, the city of Dumaguete is currently ranked #93 and had never been recognized by Tholons International in this capacity until this year. Qualfon is mentioned in Tholons’ executive report as one of the three “largest BPO providers in Dumaguete.”

Continue reading...

March 7, 2016

Qualfon Dumaguete supports Mangganay Elementary 2Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its Mission Office in Dumaguete, Philippines are emphasizing the importance of giving to others as a key value in its Supervisor Readiness training program. In February, Supervisor Readiness trainees were encouraged to volunteer in a Give@Work activity that supported hundreds of students at Mangganay Elementary School in Bais, Negros Oriental. Their participation in future philanthropic activities is encouraged and seen as vital to building a team of values-based leaders.

Qualfon Dumaguete supports Mangganay Elementary 3“One of the most important characteristics of a successful leader is serving others and lifting up the people around them,” said Myelin Fe Estepa, Mission Office Sr. Manager at Qualfon Dumaguete. “The Qualfon Mission Office in Dumaguete believes it can help our future leaders exercise their ability and confidence in devoting themselves to the needs of others, not just inside the office but also in the larger community.”

The Mission Office Give@Work immersion visit to Mangganay Elementary School was an opportunity to instill a culture of giving within its leadership trainees. More than 18 trainees supported the school by:

Continue reading...

January 4, 2016

Qualfon Dumaguete Water Tank Donation 2 (1)Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, gave the gift of water by donating a water collection tank to Casa Esperanza, the only women’s shelter in Dumaguete City, Negros Oriental, Philippines. During a special ceremony on December 14th, Qualfon’s CEO and other company leaders dedicated the new water tank to the shelter, empowering it to create a sustainable water supply for the hundreds of women and children who flock to it each year for safety and basic needs.

“Until today, Casa Esperanza lacked water collection resources. So, today’s ceremony marks a new beginning for a very meaningful organization in the region,” said David Bruce Jackson, Site Director, Qualfon Dumaguete.

Continue reading...

November 30, 2015

Qualfon Run for Peace 1Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and ten of its employees participated in the annual Run for Peace and Unity, joining the Armed Forces of the Philippines and Philippine National Police as runners and peace advocates.

Photo at Right: David Bruce Jackson, Site Director at Qualfon Dumaguete (center) celebrates with Qualfon’s medal-adorned runners

Continue reading...

August 3, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today the appointment of David Bruce Jackson, Sr. as Site Director in both of its contact centers in Dumaguete, Philippines. Jackson will oversee all operational programs and activities at Qualfon Dumaguete I and II.

Jackson has 20+ years of leadership experience, including 11 years in the BPO industry, and he has been managing contact centers in the Philippines for the past nine years for eTelecare, VXI Global Solutions, and Serco Global Solutions, where he spent the previous two years as V.P. and Philippines Country Head. Working for companies in the financial services, telecommunications, and travel and hospitality industries, Jackson brings a wealth of operational expertise to Qualfon, which has been providing services in Dumaguete since 2010.

“David is a great addition to the Qualfon family, and we are excited to welcome him to our company,” said Steve Brown, V.P. and G.M. of Qualfon Philippines. “Both his experience in the industry and his dedication to members of his community complement Qualfon’s mission to be the best BPO and make people’s lives better. David has a wide array of capabilities and skills, and we are fortunate to have him on our team.”

Part of Jackson’s varied experience includes his role with Citigroup, where he served four years as the V.P. of Customer Service, Real Estate Division. He also spent four years at MCI leading the sales and customer service departments. With a history of client accounts spanning American Express, Barclays (UK), XOOM, AT&T, Vonage, DirecTV, Google, and Hilton Worldwide, Jackson is recognized for his vast skillset.

When he is not in the office, Jackson enjoys practicing basketball and football with his three sons, and he is an avid cook. He also spends his spare time serving the local community and frequently volunteers to help the indigent populations.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

July 20, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, has expanded its participation in “Brigada Eskwela,” an adopt-a-school program that funds and staffs everything from building repairs to special initiatives that support both teachers and students at elementary schools in Dumaguete, Philippines.

Supporting Brigada Eskwela for its second consecutive year, Qualfon doubled its sponsorship from one school to two schools this year, providing assistance to both Junob Elementary School and Batinguel Elementary School. Each school has over 1,000 students, and Qualfon volunteers are rolling out additional tutoring programs, delivering more building repairs, and providing increased clean-up efforts.

“Qualfon’s partnership with the Brigada Eskwela has been such a success that we’re now doing more. Through this program, we are making a very real and tangible impact in the community, and that’s why we decided to invest additional resources,” explained Steve Brown, Vice President and General Manager for Qualfon Philippines.

Qualfon pledged its support throughout the 2015-16 school year with various activities and programs for both schools. One program focuses on the children’s health. July is Nutrition Month, and Qualfon has helped promote the health and nutritional awareness campaign. Experts in nutrition facilitated a one-hour seminar for students, and Qualfon extended the activities with a sponsored healthy eating cooking competition.

Another program focuses on education. Throughout the school year, Qualfon employees offer free tutorial services to students at both schools for math, science, and English, so students can achieve their academic goals.

But efforts go beyond volunteer work; Qualfon also donated 15 gallons of paint, plywood, brushes, and nails to Junob Elementary School and also supported the school’s “clean and green drive” by spearheading monthly clean-up drives along with a variety of recycling programs.

“Most of these students come from low-income families that struggle to provide educational opportunities for their children. As a company focused on making people’s lives better, our staff and employees feel strongly about doing what we can to help our neighbors maintain their educational facility and launch a prosperous school year that empowers children to learn and grow,” said Brown.

Read the related press release: Qualfon Adopts the Largest Elementary School in Dumaguete, Providing Paint, School Supplies, Tutoring, and More

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

January 5, 2015

Qualfon Music Video Award Ceremony 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, held its inaugural Annual Music Video Contest and handed a collective $23,500 in cash prizes to employees who created engaging videos that express the company culture and mission to “be the best BPO and make people’s lives better.” The world-wide contest encouraged employees from every Qualfon contact center across the globe to articulate their Qualfon spirit in the form of a music video. One winning video from each contact center site or geographical region was selected, and one overall, international winner took home the grand prize of $5,000.

Watch the international grand-prize winning video, The Dreamer, created by Qualfon employees in Cebu, Philippines

“Qualfon prides itself on being a people-centric company, and these music videos accurately reflect our company culture. Many of them incorporate a common theme of friends, families, career opportunities, and STRIDES—our company values,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “When I see a consistent theme in the videos, I know that we are accomplishing our company vision and mission.”

STRIDES is an acronym that stands for Qualfon’s company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality. All Qualfon employees partake in STRIDES training, and the video contest offered the opportunity for employees to demonstrate their knowledge of these core values and celebrate Qualfon’s shared principles through art.

“I was continually impressed by the level of engagement from employees and the quality of videos that were submitted,” said Sanchez Mejorada. “The music video contest is a great success, since we give away a significant amount of money at a time when many people benefit from it the most.”

“It was a dream turned into reality,” said Razel Oliveros-Aldave, Operations Supervisor at Qualfon Cebu, who wrote the grand-prize-winning video, The Dreamer, and sang in it too. “We love you Qualfon. Thank you for giving us the opportunity to express how we love and care for this company. Qualfon has been our inspiration to work hard and follow the correct path in life. Thank you for the never-ending vision that you always make us believe we can attain. We are very proud to be part of the Qualfon family here in Cebu, Philippines!”

Watch Other Award-Winning Videos

Sponsored by Qualfon’s Fun@Work program, the music video contest was divided into two rounds—a local site or regional contest as well as an international contest. For the regional contest, Qualfon offered cash prizes for nine different participating groups for the first ($1,000), second ($500), and third ($250) place winners. Once the regional winners were announced, the best video from each region competed against one another for the international prizes of first place ($5,000), second place ($2,500), and third place ($1,250). Cash prizes are represented here in U.S. dollars, but winners received equivalent amounts in their local currency.

“All levels of the organization were engaged in this contest,” said Sanchez Mejorada, as he explained how Qualfon employees could watch each video and vote for their favorite video in their local site or region. When it came time to determine the international grand-prize winner, Qualfon’s executive team and the Vice President of Marketing comprised a panel of judges and ranked the finalist videos based on creativity, performance, and production quality. “The winners set a high benchmark for next year,” said Sanchez Mejorada. “We are already looking forward to continuing this tradition.”

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...