July 3, 2017

Qualfon Cebu Family Day 2017 - 2 Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, hosted a Family Day festival, during which 3,819 employees and their families enjoyed a day of fun and games. The event celebrated Qualfon Cebu’s 11th year in operation and was held in Garden Bloc, IT Park, just a few blocks away from the Qualfon Cebu contact center.

Echoing Qualfon’s company mission to “be the best BPO and make people’s lives better,” the theme for this year was: “Together as a family, we make people’s lives better.” Employees donned commemorative t-shirts with the phrase “11 years of making people’s lives better.”

“After days of rain and a long week of changing weather conditions, the sun broke through the clouds just as the gates of Family Day opened. The event was able to push through without a hitch,” said Aimee Sibul, Mission Manager, Qualfon Cebu.

Photo at Right: As part of Family Day, more than 150 supervisors and employees participated in a Zumba dance exercise activity 

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March 13, 2017

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and 42 employee volunteers removed weeds and shrubs across a 1-hectare reforestation area of the Mananga Watershed and Forest Reserve in Cebu, Philippines. This maintenance phase of work marks the next milestone in the company’s two-year commitment to assist the Philippine Business for Social Progress (PBSP) in rehabilitating 29,062 hectares of land.

Qualfon Cebu Reforestation Project 2017

Photo: Qualfon employee volunteers, PBSP representatives, and members of the Armed Forces work together to plant 2,500 indigenous trees that will help protect the Mananga Watershed in Cebu, Philippines

In late February, 42 Qualfon Cebu employee volunteers joined six PBSP representatives and 16 members of the Armed Forces removing weeds and brush that were crowding out tree seedlings planted back in July 2016. Within Qualfon’s adopted plantation, volunteers also replanted any dead seedlings to ensure an 85% survival rate. The continued care is just part of Qualfon’s pledge to the reforestation project.

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December 12, 2016

qualfon-cebu-christmas-tree-ceremony

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, held a Christmas tree lighting ceremony at the Cebu Philippines contact center that both inaugurated Qualfon’s expanded Recruitment Center and acted as a fundraiser for the Franciscan Sisters of the Sacred Hearts Children’s Home. Twinkling holiday lights highlighted the new recruiting space designed to improve the applicant experience and promoted an ornament fundraiser and angel tree program benefiting children at the local orphanage.

“With the new recruiting hub and our success in raising hundreds of dollars for children in need, we have a lot to celebrate and be thankful for this Christmas,” said Steve Brown, Site Director, Qualfon Cebu. “We take pride in our mission to be the best BPO and make people’s lives better. Especially at this time of year, Qualfon’s mission delivers a message of solicitude and compassion towards others.”

Photo at Right: During the tree lighting ceremony, voices of the Fun@Work employee glee club, Qualfon GleeQs, filled the halls with holiday cheer

Qualfon employees purchased more than 100 Christmas tree ornaments and gave presents to children at the home. Monetary donations from the ornaments will be used to purchase school supplies and augment the student’s school-related expenses for the month of December. Meanwhile, angel tree toy donations will make the dreams of 22 children come true this holiday season. During the lighting ceremony, carolers sang while Qualfon invited those employees who supported the fundraiser to hang their ornaments on the tree. On December 23rd, Qualfon will host a small Christmas party at the children’s home to give all the gifts to the children.

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July 4, 2016

Plaque of Recognition - CebuQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received a plaque of recognition for employment generation from the Cebu Chamber of Commerce and Industry, the Provincial Government of Cebu, and the Cebu Educational Development Foundation for Information Technology (CEDFIT), the entity that oversees the IT and Business Process Management (BPM) industry. Qualfon Cebu was awarded for being one of the top ten companies in the city that generates significant employment opportunities. The plaque was presented to Qualfon at the Governor’s Hall on June 22nd.

Photo: A plaque of recognition names Qualfon among the top ten BPM companies that generate employment opportunities in Cebu

“Qualfon Cebu is honored to accept this recognition from our industry leaders,” said Steve Brown, Site Director, Qualfon Cebu. “It’s an enormous compliment to be recognized for employment generation alongside some of the largest BPO companies in the world. This puts Qualfon among the biggest and best partners who can leverage Cebu for strategic advantage, earning large client investments and creating more job opportunities.”

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August 31, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its Mission Office created a “Future in a Shoebox” educational drive to gather 225 shoeboxes filled with school supplies for special-needs students at the Zapatera Elementary School in Cebu, Philippines. Thanks to the kindhearted employees in Cebu, Qualfon exceeded its goal by 25 shoeboxes and touched the lives of 250 students in need.

“The name ‘Future in a Shoebox’ comes from how we wrap each shoebox filled with supplies and then give them to children as a gift of hope for their future through education,” said Noel Maralit, Site Director, Qualfon Cebu. The school supplies collection campaign was organized and supported by Qualfon’s Give@Work program, which promotes a culture of education and paying it forward.

To support the program, Qualfon invited its employees to donate shoeboxes, school supplies, or a combination of both to help the Mission Office achieve its goal, and the response was very positive. “While we received a lot of supplies from employees who have children, we also received many donations from employees who have no children as well. So you can see how this community need touches the hearts of everyone,” said Robie Mae Padilla, Mission Office Facilitator, Qualfon Cebu.

In addition to providing supplies, employees also donated their time and fundraising skills. “Many employees helped with gift wrapping all of the shoeboxes. We couldn’t have done 250 shoeboxes without them,” said Mary Kristine Sejano, Mission Office Facilitator, Qualfon Cebu. “We also had a lot of employees volunteer to help us raise funds and participate in the distribution of the shoeboxes to the children. To all of those helpers, we extend a big thank you!”

Qualfon’s mission is to: “Be the Best BPO. Make People’s Lives Better.” As such, Qualfon’s Mission Office documents the company’s ability to make a positive impact on people’s lives, tracking volunteer hours donated and publishing the information in the monthly newsletter. “I am so thankful to work for a company that makes people, families, and the community a priority. At Qualfon, employees actually live the mission and values,” added Ker Almeda, Quality Assurance Coordinator, Qualfon Cebu.

Since education is such an important factor in making people’s lives better, the Qualfon Mission Office extended the educational drive and its benefits to Lahug Elementary School, Barrio Luz Elementary School, and Sawang Calero Elementary School; the Badjao Community; one of the indigenous tribes in the Philippines; and also to some of Qualfon’s service personnel, such as security guards and janitors. To date, the Qualfon Cebu Mission Office has helped 632 people.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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August 11, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, has been publicly praised for its services in Cebu, Philippines that promote a healthy lifestyle at work. Philippines newspaper, The Freeman, published an article recognizing Qualfon’s Healthier You Biggest Loser Challenge program as exemplary in promoting a healthy work-life balance.Qualfon Biggest Loser Challenge Cebu PhilThe news article, published July 25th and written by Alan G. Choachuy, refers to Qualfon when it states that “one BPO takes a step further in taking care of their employees.” It explains how Qualfon’s company mission to “be the best BPO, make people’s lives better” generates programs that encourage employees to be more health conscious.

One such program is Qualfon’s Healthier You Biggest Loser Challenge, Qualfon Biggest Loser Challenge Cebu Phil 3which attracted 22 employee participants. Much like the TV show, The Biggest Loser, this weight-loss contest runs for eight weeks and awards those who lose the most weight. Most importantly, the program aims to help employees form new habits that are easy to continue even after the contest closes. For instance, participants undergo a demanding Metafit workout routine that teaches employees how to exercise under tight budgetary and time constraints. The Metafit team shows participants how to exercise in short, high-intensity increments using their own body weight as “gym equipment.” The team meets three times each week and offers customized workout assignments. Participants must weigh in every two weeks, and the contest ends September 18th.

Aimee Sibul Martinez, Activities Coordinator at Qualfon Cebu, explained the program’s popularity and success as an output of its all-encompassing approach. “It’s not just about losing weight but making the choice of a healthier lifestyle and forming new habits for a lifetime, from choosing a healthier diet to creative ways to get a few more steps into everyday routines.”

In fact, local healthy food advocate Chef Chip Lopez gives participantsQualfon Biggest Loser Challenge Cebu Phil 2 healthy cooking tips, and the program presents what is considered amongst employees as the biggest challenge of them all—taking the stairs to work. Qualfon’s contact center is located on the 11th floor of a high rise building in Cebu, and employees are encouraged to add another flight each week until they reach the goal. Continued engagement is also critical, added Martinez. As Wellness Ambassadors, the 22 participants will be invited to continue to assist Qualfon in rolling out an overall corporate wellness program in Cebu.

The Freeman news article calls Qualfon’s healthy lifestyle programs a “good example of how a company should take care of their employees,” adding that “this is something that the other BPOs should follow.”

Read The Freeman news article

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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February 9, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its employee volunteers are transforming the streets of Cebu, Philippines by painting murals.IMG_1621

Qualfon employees are painting numerous murals within an eight-block perimeter in designated areas along Ayala Access Road. The paintings are inspired by the words of St. Pope John XXIII, who was well known for his humanitarian efforts and positive influence on political and religious world leaders.

IMG_1580The Mission Office launched the Qualfon Mural Painting Project in Cebu City in December 2014, and it will continue until the paintings are finished. The murals support Qualfon’s company mission to “be the best BPO and make people’s lives better,” because they serve as a way for Qualfon to stay engaged with and serve the local community.  The project gives employees with similar beliefs and interests an avenue to express their artistic talents and creativity in a way that brightens Cebu neighborhoods and spreads a positive and influential message.

“We are fortunate to have so many artists at Qualfon,” said Joslyn Canon, Sr. Manager of the Qualfon Mission Office in Cebu. “The community has been very receptive, and people enjoy watching the creative process.  It is fascinating to witness a blank wall transform into a vibrant mural that captures the words of St. Pope John XXIII.  To me, the theme is important, and all the murals combined will tell a coherent story of a man who was beloved by people around the world.”

Canon encourages members of the community to come out and support Qualfon employees as they continue the Mural Painting Project. “Even if people are unfamiliar with St. Pope John XXIII or are not religious, they can still appreciate the beauty of each mural,” she added.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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January 5, 2015

Qualfon Music Video Award Ceremony 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, held its inaugural Annual Music Video Contest and handed a collective $23,500 in cash prizes to employees who created engaging videos that express the company culture and mission to “be the best BPO and make people’s lives better.” The world-wide contest encouraged employees from every Qualfon contact center across the globe to articulate their Qualfon spirit in the form of a music video. One winning video from each contact center site or geographical region was selected, and one overall, international winner took home the grand prize of $5,000.

Watch the international grand-prize winning video, The Dreamer, created by Qualfon employees in Cebu, Philippines

“Qualfon prides itself on being a people-centric company, and these music videos accurately reflect our company culture. Many of them incorporate a common theme of friends, families, career opportunities, and STRIDES—our company values,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “When I see a consistent theme in the videos, I know that we are accomplishing our company vision and mission.”

STRIDES is an acronym that stands for Qualfon’s company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality. All Qualfon employees partake in STRIDES training, and the video contest offered the opportunity for employees to demonstrate their knowledge of these core values and celebrate Qualfon’s shared principles through art.

“I was continually impressed by the level of engagement from employees and the quality of videos that were submitted,” said Sanchez Mejorada. “The music video contest is a great success, since we give away a significant amount of money at a time when many people benefit from it the most.”

“It was a dream turned into reality,” said Razel Oliveros-Aldave, Operations Supervisor at Qualfon Cebu, who wrote the grand-prize-winning video, The Dreamer, and sang in it too. “We love you Qualfon. Thank you for giving us the opportunity to express how we love and care for this company. Qualfon has been our inspiration to work hard and follow the correct path in life. Thank you for the never-ending vision that you always make us believe we can attain. We are very proud to be part of the Qualfon family here in Cebu, Philippines!”

Watch Other Award-Winning Videos

Sponsored by Qualfon’s Fun@Work program, the music video contest was divided into two rounds—a local site or regional contest as well as an international contest. For the regional contest, Qualfon offered cash prizes for nine different participating groups for the first ($1,000), second ($500), and third ($250) place winners. Once the regional winners were announced, the best video from each region competed against one another for the international prizes of first place ($5,000), second place ($2,500), and third place ($1,250). Cash prizes are represented here in U.S. dollars, but winners received equivalent amounts in their local currency.

“All levels of the organization were engaged in this contest,” said Sanchez Mejorada, as he explained how Qualfon employees could watch each video and vote for their favorite video in their local site or region. When it came time to determine the international grand-prize winner, Qualfon’s executive team and the Vice President of Marketing comprised a panel of judges and ranked the finalist videos based on creativity, performance, and production quality. “The winners set a high benchmark for next year,” said Sanchez Mejorada. “We are already looking forward to continuing this tradition.”

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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November 10, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that nearly 200 of its employees in the Philippines partnered with the city of Cebu to help break the Guinness World Record for the largest ZUMBA® class on October 18, 2014. Cebu City had 8,232 participants from all over Visayas attend the event and broke India’s 2012 world record by over 1,500 people.

See ABS-CBN’s news coverage and video footage of the record-breaking ZUMBA class

In honor of breast cancer awareness month, Qualfon employees also attempted to break the Guinness World Record for the largest human pink ribbon formation, but these efforts were unsuccessful. With 6,611 participants, Cebu City missed this world record by just 200 people. India continues to hold the record.

“Even though attempting to break these two world records was the catalyst to get everyone together, the purpose of this was more about fellowship and creating a heightened sense of awareness for breast cancer as well as general health and fitness.  What better way to raise awareness than vie for the Guinness World Record!” exclaimed Maricel Celina Borromeo Amores, Sr. HDD Manager, at Qualfon Cebu.

While breaking the ZUMBA® world record had employees dancing yet again, falling short of the record for the largest human pink ribbon dimmed no spirits. “Winning is not always about bringing home the trophy. We achieved our ultimate goal of educating people about the importance of maintaining a healthy lifestyle and getting regular cancer screenings, since early detection saves lives.  Both local and national television stations covered the event, so our efforts to raise awareness were shared around the world,” added Amores.

“Qualfon is proud to have had so many employees participate in these two events. We’re always eager to support activities that unite the community behind causes that make a strong impact on the lives of people,” said Steve Brown, V.P. & General Manager, Qualfon Philippines.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Zumba is a registered trademark of Zumba Fitness, LLC.
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