May 29, 2017

Nearshore Americas CX Guyana 2017 EventQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will offer a tour of its Guyana Providence Campus as part of the Nearshore Americas CX Guyana 2017 trade mission, June 7-9. The invitation-only event is designed to familiarize potential investors with the BPO industry in Guyana and offer discovery tours of local contact center operations, including Qualfon’s 10-acre campus.

Nearshore Americas explained the demand for the event with this statement: “Over the last few years, Guyana has emerged as one of the hottest new entrants in the Nearshore BPO services space. This rise is not surprising. Guyana’s English-speaking population, affinity for U.S. culture, and low-cost business climate combine to make it an intriguing new option for global business services decisions makers.”

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May 16, 2016

Nexus Illuminate Company of the Year QualfonQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, received the 2016 Nexus Illuminate Company of the Year award from Nearshore Americas, a leading business media and research organization. The award was presented to Qualfon on May 11th during a special ceremony at the Nexus 2016 conference in San Francisco.

The Company of the Year award distinguishes organizations for remarkable achievements that foster the expansion of nearshore technology and business services. Qualfon was specifically recognized for its investments that have championed the BPO industry in the South American country of Guyana, for its 10-acre “green” contact center campus that created roughly 500 jobs this year in the capital city of Georgetown, and for the 31,000+ hours of service Qualfon employees provided to the local community in 2015. Officials from GO-Invest, Guyana’s investment promotion and liaison agency, made the nomination.

Photo (left to right): Kirk Laughlin, Managing Director of Nearshore Americas, and Doug Hoffschwelle, Chief Sales and Marketing Officer at Qualfon

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October 19, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its CEO will share the company’s experience and insights in operating contact centers in the Caribbean during a Nearshore Americas online event, Growing the Caribbean BPO Sector, on October 29th.Nearshore and CAIPA logo NEW

Sponsored by Nearshore Americas and the Caribbean Association of Investment Promotion Agencies (CAIPA), the invitation-only event examines the strategic positioning of the Caribbean region in engaging global service providers and identifies the steps necessary to increase BPO industry growth. The region’s strengths and weaknesses will be evaluated through the lens of BPO companies. During the webinar, Qualfon CEO, Mike Marrow, will share Qualfon’s operational experience in the Caribbean to help shed light on challenges and solutions for enhancing investment. As a speaker, Marrow is joined by other featured experts including David Kreiss, CEO of KM2 Solutions, and McHale Andrew, CEO of Invest Saint Lucia and President of CAIPA.

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April 20, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, today announced that its Founder and Chairman, Alfonso Gonzalez, will be a panel speaker addressing the topic of changing lives in real time at the Nexus 2015 event, taking place in New York City at the Apella Event Space at Alexandria Center on April 30, 2015. Nexus slideshow

During the Nexus panel session, The Difference-Makers: Changing Lives in Real Time, Gonzalez will share how Qualfon uses its company mission to impact the personal lives of employees, their families, and the local communities. Qualfon’s company mission is “Be the Best BPO. Make People’s Lives Better,” and Gonzalez has been the compelling force in creating a company that uses its mission and shared values to establish a culture of high ethical standards and also to create programs and services that serve employees’ needs at work and beyond. The session will be held at 4:45 p.m. and will celebrate the visions of entrepreneurs who have delivered remarkable and measurable impacts in Mexico, Honduras, Colombia and Guyana.

Nexus is the annual, executive-level conference for the thriving nearshore IT and BPO marketplace. It is designed to generate dialogue about the opportunities, risks and advantages of developing strategic relationships in Latin America while providing valuable networking and high-caliber presentations.

As the nearshore becomes strategic, Nexus 2015 takes a deep look at why customers, suppliers and key influencers need to apply new metrics and insights in order to better manage their investments and partnerships in the region. From Argentina to Cuba and from Mexico to Uruguay, Nexus is the place to get real answers about the opportunities to expand and invest in technology-related businesses.

Business investment executives, procurement, BPO, IT and BPO professionals interested in attending the event may request an invitation at

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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