July 3, 2017

Qualfon Cebu Family Day 2017 - 2 Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, hosted a Family Day festival, during which 3,819 employees and their families enjoyed a day of fun and games. The event celebrated Qualfon Cebu’s 11th year in operation and was held in Garden Bloc, IT Park, just a few blocks away from the Qualfon Cebu contact center.

Echoing Qualfon’s company mission to “be the best BPO and make people’s lives better,” the theme for this year was: “Together as a family, we make people’s lives better.” Employees donned commemorative t-shirts with the phrase “11 years of making people’s lives better.”

“After days of rain and a long week of changing weather conditions, the sun broke through the clouds just as the gates of Family Day opened. The event was able to push through without a hitch,” said Aimee Sibul, Mission Manager, Qualfon Cebu.

Photo at Right: As part of Family Day, more than 150 supervisors and employees participated in a Zumba dance exercise activity 

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June 12, 2017

By Kaycie Miller

Day-of-Service-in-Liberty-Lake-1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and employees in its Liberty Lake, WA contact center participated in multiple community service projects as part of a Day of Service event focused on celebrating the first of Qualfon’s seven STRIDES values: Service.

On May 25th, more than 50 employees participated in the Comic Relief Inc. Red Nose Day, raising money to end child poverty one clown nose at a time. In addition, an onsite pet adoption with the Spokane County Regional Animal Protection Service (SCRAPS) found homes for pets through the Qualfon employee network. Last but not least, employees donated over 100 pounds of food to the Second Harvest Food Bank and donated blood to the Inland Northwest Blood Center.

Photo at Right: Celebrating Red Nose Day, Qualfon Liberty Lake employees sport colorful snouts

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May 22, 2017

Qualfon GiveAtWork Website

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is offering new avenues through which employees can volunteer their time to support non-profit organizations and charitable causes. The new Give@Work website provides access to an extensive network of virtual community projects where employees can lend a hand—anytime, anywhere, and for any length of time.

“Volunteerism appeals to our employees, but many find themselves unable to follow through due to time constraints, commitment requirements, and the burden of travel. So, we’re working to remove those barriers and make it easy to make a difference in the world,” explained Roberto Sanchez Mejorada, Chief Mission Officer, Qualfon.

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May 8, 2017

By Kaycie Miller

Qualfon Support for 2040 Cuatro Cienegas PlanQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and several employee volunteers spent one week in Cuatro Cienegas, Coahuila, Mexico assisting the local community with a variety of service projects. The effort supported the Cuatro Cienegas 2040 Plan which, much like Qualfon’s company mission, aims to make peoples’ lives better.

Eight Qualfon volunteers and five of their family members spent Holy Week in Cuatro Cienegas, painting a chapel and assisting with medical care. The team worked largely in partnership with the Juventud y Familia Misionera, an international organization of Catholic youth and families that has been supporting Cuatro Cienegas for many years. Qualfon has been regularly assisting with the plan, and the April trip is one of the largest employee group efforts thus far.

Photo at Right: Volunteers Lyman Baete, Kassandra Romo, Brooke Skurupey, Jason Skurupey, Alicia McMichael-MGyamfi, Kaycie Miller, and Madell Kennedy stand outside the freshly painted chapel in Cuatro Cienegas, Mexico

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February 6, 2017

Give@Work press releaseQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that in 2016 roughly 12,000 employees volunteered 39,011 hours of service to support 162 charitable organizations and non-profit agencies. The community service contributions benefited schools, churches, children’s homes, animal shelters, government entities, and other humanitarian associations across four countries including the United States, Mexico, Guyana, and the Philippines.

“Community service is synonymous with Qualfon’s company mission to be the best BPO and make people’s lives better, and these 39,000 hours of effort demonstrate just how much our employees believe and trust in our mission,” said Dolores Torres, Give@Work & Mission Office Director, Qualfon.

Working together to maximize their impact, employees from every contact center around the world offered their time and talents to make communities more inclusive, economically empowered, and environmentally sustainable. Sponsoring a variety of events and partnerships, Qualfon’s Mission Office and Give@Work program supports and recognizes employees who volunteer their time.

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April 25, 2016

Mission Concierge CardQualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, is rolling out a world-wide Mission Concierge program that gives employees discounts and savings on purchases made at a variety of restaurants, retail stores, entertainment houses, and service vendors both large and small. Employees receive a Mission Concierge card that is recognized by local partner establishments and redeemable for special offers.

“This world-wide program is designed to directly enhance the quality of life for Qualfon employees,” said Qualfon Chief Mission Officer, Roberto Sanchez Mejorada, who oversees Qualfon’s ability to deliver on the company mission to be the best BPO and make people’s lives better. “Developing the Concierge card program helped us build strong partnerships with all types of vendors in our local communities, and now we’re delivering massive perks for our people and their families. There’s no better place to work than Qualfon.”

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January 26, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that roughly 11,086 of its employees volunteered 26,366 hours of service to more than 45 charitable organizations and non-profit agencies across four countries during the 2014 calendar year.

“This astonishing contribution comes straight from the hearts of our employee volunteers around the world,” explained Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Qualfon’s company mission is to ‘be the best BPO. Make people’s lives better.’ So as a company, we create opportunities that encourage our employees to give their time and expertise to local organizations and make a difference in their communities. It’s incredible what happens when you enable people to help others.”

The 26,366 hours of donated time and volunteer service stem from Qualfon’s Give@Work program, which focuses on building relationships with schools, charitable organizations, and non-profit agencies in the communities where Qualfon operates contact centers. Through these relationships, Qualfon sponsors events and activities that serve the needs of the local people. Some of the 2014 Give@Work activities included building homes and classrooms, rehabilitation projects after natural disasters, environmental sustainability projects, and spending time with children and the elderly.

“We collaborated with partner institutions to help transform communities, working with people of all ages, caring for the poor and sick, and running projects related to education, environment, health and construction. We also invested in our volunteers, helping them develop new skills, increasing their professional experience, growing their self-esteem and improving their personal lives,” said Sanchez Mejorada. “This volunteer work illustrates how our Qualfon family fosters compassion, empathy, tolerance, gratitude, responsibility and a sense of community through our STRIDES company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality.”

Some of the most notable Give@Work events from 2014 include Qualfon’s work with Habitat for Humanity in Guyana and its response to Typhoon Yolanda in the Philippines. In Dumaguete, Philippines and in Georgetown, Guyana, South America, employees rebuilt homes for those in need. Additionally, in the hardest hit areas of Tacloban, Philippines, Qualfon volunteers adopted 35 families affected by the typhoon, offering friendship, resources, and outreach programs including emotional support and spiritual counseling. The typhoon response program:

  • Rebuilt three houses
  • Repaired 15 houses
  • Provided sources of livelihood to five families
  • Allocated financial funding to those in the greatest need
  • Sponsored two, three-day mission trips to Tacloban
  • Partnered with clients, employees, friends, and the Catholic World Mission to make contributions for reconstruction efforts

“When people connect to the needs of others and exercise solidarity with them, they achieve emotional and spiritual wellbeing. Qualfon recognizes this powerful effect and sees it as an important part of our company’s calling to serve others. All of our 2014 Give@Work activities illustrate our dedication as a company to continually seek ways to respond to this calling. We believe that with God we can do the unimaginable,” said Sanchez Mejorada. “We dream of making the world a better place by improving the lives of individuals and communities.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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