March 20, 2017

You Matter With Mike Survey2Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, uses a bi-weekly employee survey to make prioritized improvements in the workplace. After three years of maturity, the survey has opened lines of communication, enabling Qualfon to effectively capture, share, and respond to employee feedback.

Called the You Matter with Mike survey, this one-question poll keeps a finger on the pulse of employee satisfaction and routes information from 13,000 employees to the desk of CEO, Mike Marrow. Feedback is then shared across the organization to ensure suggestions are turned into action plans for improvement.

“I don’t know any other company with this type of employee feedback channel. Mike and the executive team take the time to stop and listen to our employees, which makes it much easier for Qualfon to make improvements,” said Qualfon’s Chief Mission Officer, Roberto Sanchez Mejorada. The Mission Office is responsible for executing and managing the survey.

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March 6, 2017

Employees Recommend Working at QualfonQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, released the results of a survey that shows 82% of employees would recommend working at Qualfon to a friend or family member. The You Matter with Mike survey polled employees at all levels of the company, and the majority are pleased with Qualfon as an employer:

  • 82% of all employees agree or strongly agree that they would recommend working at Qualfon to a friend or family member
  • 81% of agents agree or strongly agree that they would recommend working at Qualfon to a friend or family member

“Qualfon’s employee recommendation rate is strong,” said Mike Marrow, CEO, Qualfon. “The fact that 82% of our employees would recommend us makes me proud to be part of the Qualfon family.”

That “sense of family” is exactly what executives believe is driving employee satisfaction. Qualfon has been building the company culture around its mission: “Be the best BPO. Make people’s lives better.” Over the past five years particularly, the Qualfon Mission Office has made significant investments in each person, rolling out a comprehensive system of services to support employees, families, and communities. Mission Office programs are designed to care for employees personally and professionally, developing their total vocation—not just as employees but also as individuals and members of society. The benefits range from free chaplain services and educational opportunities to employee-run fun clubs and ways to get involved with local charitable organizations.

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