Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has a CEO who is personally dedicated to signing every employee anniversary letter. That amounts to roughly 1,000 letters every month. Like most CEOs, Mike Marrow is a busy executive, but he is not too busy to demonstrate his appreciation to Qualfon employees—all individually.
“My effort to sign every anniversary letter comes nowhere near the effort our employees put into their jobs every day. I am honored and privileged to thank them for their dedication to Qualfon, our clients, and our clients’ customers,” replied Marrow, when asked why he feels it is important to uphold this tradition—even as the company continues to grow.