April 17, 2017

Qualfon Anniversary CelebrationQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, has a CEO who is personally dedicated to signing every employee anniversary letter. That amounts to roughly 1,000 letters every month. Like most CEOs, Mike Marrow is a busy executive, but he is not too busy to demonstrate his appreciation to Qualfon employees—all individually.

“My effort to sign every anniversary letter comes nowhere near the effort our employees put into their jobs every day. I am honored and privileged to thank them for their dedication to Qualfon, our clients, and our clients’ customers,” replied Marrow, when asked why he feels it is important to uphold this tradition—even as the company continues to grow.

Photo at Right: Employees from around the world celebrate their work anniversary, displaying letters from CEO Mike Marrow

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April 13, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, will share its experience and expertise in employee engagement as it leads a roundtable discussion at this year’s 11th Annual Customer Contact East, 2015: A Frost & Sullivan Executive MindXchange event on April 12-15 in Ponte Vedra Beach, Florida.Frost and Sullivan Slideshow

“As a BPO company that achieves employee retention and tenure rates that are two times higher than the industry average, Qualfon has developed proven engagement strategies that can be applied to any organization. We’re excited to share our knowledge on how to support employees’ personal purpose in life while also instilling a continuous sense of corporate mission, right down to the entry-level and frontline staff,” said John Yanez, COO at Qualfon.

John Yanez and Qualfon CEO, Mike Marrow, will facilitate Qualfon’s roundtable session, Increasing Employee Engagement: A Purpose-Driven Loyalty Strategy, and will guide the discovery process which is designed to identify powerful loyalty strategies and help companies connect with employees in ways that increase both engagement and tenure.

Key takeaways from the roundtable session include:

  • Engagement drivers that impact employees at work and beyond
  • Approaches that start with the employee in mind—rather than the company
  • Best practices for designing programs that serve people and their purpose in life
  • Ways to create a shared purpose between employees and companies
  • Tips for triggering loyalty in centers of excellence

Additional employee engagement experts from Qualfon’s executive team will attend the event to build relationships, exchange ideas and share best practices for the outsourcing industry. At the exhibit hall, Qualfon will also distribute a white paper on how to increase employee retention in the contact center environment.

Participants can save $500 off registration by using Qualfon’s preferred pricing code: q500

Learn more about the Frost & Sullivan event and register at http://www.frost.com/ccs

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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