Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, recently received three National Contact Center Excellence Awards from the Mexico Institute of Teleservices or Instituto Mexicano de Teleservicios (IMT). Company executives accepted the awards at a special ceremony during IMT’s Global Contact Forum in Mexico City on March 10th, 2015.
Qualfon was recognized for excellence in contact center management relations, receiving a gold trophy for the Best Sales Strategy, a silver trophy for Best Technological Contribution, and a bronze trophy for Best Operational Strategy Internal & Outsourced. Specific Qualfon projects and sales solutions in the insurance industry, online advertising industry, and back-office services sector helped differentiate Qualfon from the other 150 award applicants. This marked the first year in which Qualfon participated.
“We are very honored to accept these three awards from IMT,” said Mike Marrow, Qualfon CEO. “Qualfon competed head to head with many talented companies, and we are extremely proud to have earned the recognition of the leading organization in the contact center industry in Mexico and Latin America.”
IMT’s National Contact Center Excellence Awards recognize successful companies with operations in Mexico, showcasing the talent that has resulted in outstanding performance. Awards are bestowed on those companies that positively impact results in customer satisfaction, operations, human resources, and the business in general. The awards also identify strategies, projects, and solutions that build relationships between the company/clients and the local government and its citizens. Through the awards program, IMT aims to help promote competitiveness across the Mexico and Latin America contact center industry.
“IMT’s goals of promoting competitiveness in the industry and identifying top performers who also build strong community and governmental relationships aligns perfectly with Qualfon’s mission to be the best BPO and make people’s lives better,” said Alejandra Romero, Executive Vice President of LATAM & Global Solutions at Qualfon. “Qualfon works closely with Mexico’s government, private agencies, and with our local communities in humanitarian efforts, and we continually aim to strengthen those relationships for the mutual benefit of all.”
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.