June 12, 2017

By Kaycie Miller

Day-of-Service-in-Liberty-Lake-1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and employees in its Liberty Lake, WA contact center participated in multiple community service projects as part of a Day of Service event focused on celebrating the first of Qualfon’s seven STRIDES values: Service.

On May 25th, more than 50 employees participated in the Comic Relief Inc. Red Nose Day, raising money to end child poverty one clown nose at a time. In addition, an onsite pet adoption with the Spokane County Regional Animal Protection Service (SCRAPS) found homes for pets through the Qualfon employee network. Last but not least, employees donated over 100 pounds of food to the Second Harvest Food Bank and donated blood to the Inland Northwest Blood Center.

Photo at Right: Celebrating Red Nose Day, Qualfon Liberty Lake employees sport colorful snouts

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October 24, 2016

qualfon-employees-volunteer-for-phone-a-thon-fundraiser

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and employee volunteers from the contact center in Liberty Lake, Washington helped the Vanessa Behan Crisis Nursery raise thousands of dollars during its annual phone-a-thon fundraiser. Employees put their customer service and sales skills to work calling previous donors and supporters to help keep the non-profit organization going strong. A local credit union hosted the three-day event, during which Qualfon employees made over 500 phone calls on behalf of the crisis nursery.

“Our employees graciously loaned their voices and their people skills to be a force for good,” explained Kaycie Miller, Mission Coordinator at Qualfon Liberty Lake. “The Vanessa Behan Crisis Nursery provides a safe haven for children and families and as a result does a great deal to keep children in our community out of harm’s way.”

Photo at Right: Qualfon employee volunteers Faith Long, Kaycie Miller, Rose Raskell and Lisa Johnson smile as they take a break from the phones

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November 9, 2015

Qualfon Liberty Lake Donates Food

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its employees in Liberty Lake, Washington held a food drive contest that resulted in 3,000 pounds of food donations for the local Second Harvest Food Bank. The three-week event challenged employees to collect 1,000 pounds or more of nonperishable food, and with the generous donations Qualfon exceeded its goal by 2,000 pounds.

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June 4, 2015

Fairchild veteran and author to present to school children while Qualfon surprises students with a book giveaway and recruits military spouses and veterans

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its office in Liberty Lake, Washington is teaming up with veteran-owned educational publishing firm Gracefully Global Group LLC to sponsor a special event for the children at Fairchild Air Force Base in Airway Heights.

On Monday, June 8th, nine-time award-winning author Graciela Tiscareño-Sato (USAF Captain and veteran) and Qualfon representatives will serve Spokane’s military community by making a special visit to Michael Anderson Elementary School at the airbase. During two school assemblies, Tiscareño-Sato will share highlights of her aviation career that inspired the bilingual Captain Mama children’s picture book series and read her first book titled Good Night Captain Mama/Buenas Noches Capitán Mamá [ISBN: 978-0-9834760-3-0]. As a sponsor of the event, Qualfon will gift Good Night Captain Mama books to the younger children and use the opportunity as an outreach program for recruiting military spouses and veterans.

“Qualfon is actively hiring in Liberty Lake, WA and in Coeur d’Alene and Hayden, ID. We find that military spouses and veterans enjoy the work flexibility Qualfon offers and also have the skillsets we need,” said Lindy Bryant, Regional Recruiting Manager at Qualfon, also an Air Force veteran. “One of our employees has known Graciela since she was stationed here, and they’ve remained friends ever since. Gifting literature written by a veteran with local ties to Spokane is a great way to introduce Qualfon to the local military community while also doing something positive for our service members’ children. This partnership is a great fit.”

Tiscareño-Sato flew as a navigator and instructor with both the 93rd and 96th aerial refueling squadrons while stationed at Fairchild. She also served as a wing contingency planning officer with the 92 OSS, an assignment where she developed critical skills needed to become a successful social entrepreneur. Now, as the founder and Chief Creative Officer of Gracefully Global Group, she leads teams that publish unique educational literature. She’s a sought-after keynote speaker around the country, speaking on leadership topics, women in Science, Technology, Engineering, and Mathematics (STEM) careers, innovation and entrepreneurship as found in her books. She aims to inspire audiences to dream way beyond current circumstances and about bright futures as educated, globally conscious citizens.

“When I was invited to speak at the elementary school, I immediately thought of extending the value chain throughout the greater Spokane community,” said Tiscareño-Sato. “I reached out to my local professional network to find a sponsor to gift books to the children at the base. My bilingual children’s book series about a military aviator and her kids is set at Fairchild AFB and Qualfon is looking to hire military spouses and members who are leaving the military. The synergy was strong to partner for this event. I’m thrilled we can introduce the children at Fairchild to this award-winning literature and simultaneously give Qualfon the opportunity to offer employment opportunities to veterans and military spouses!”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

About Gracefully Global Group LLC

Gracefully Global Group LLC is an independent educational publisher of positive media images and leadership case studies from the Latino community in book, eBook, DVD formats with global distribution. The firm’s first book, Latinnovating (978-0-9834760-0-9) received five international literary awards in competitions in New York City, Los Angeles and Boulder for its unique focus on showcasing Latino-led innovation and entrepreneurship in the green economy. Good Night Captain Mama/Buenas Noches Capitán Mamá, the first book in the planned bilingual aviation adventure series, has won four literary awards, most recently 1st Place, Children’s Picture Book category, Writers Digest magazine competition among independent publishers. The firm’s mission is to “create literature that showcases the positive contributions of Latino Americans in the USA across many sectors of society.” The firm is an SBA-certified Woman Owned Small Business, registered in the federal SAM system as a Hispanic, military, woman veteran–owned business. www.GracefullyGlobal.com

MEDIA CONTACTS

Qualfon
Contact: Jody Gilliam
Telephone: (512) 350-0169
Email: JGilliam@qualfon.com

Gracefully Global Group LLC
Contact: Graciela is in Spokane June 7th and 8th
Telephone: (510) 542-9449
Email: grace@gracefullyglobal.com

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April 29, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today the appointment of Matthew Carleton as Site Director in Liberty Lake, Washington. Carleton will oversee all operational programs and activities at Qualfon’s Liberty Lake site—one of three Qualfon contact centers in the Spokane Valley Corridor.

In the industry for over 18 years, Carleton has extensive experience in contact center sales, customer service, and facility management. His approach to business includes a focus on servant leadership, leadership training, and teambuilding. Having been previously employed at Qualfon for 14 years, Carleton has strong relationships with many employees and understands the Spokane Valley culture, both of which have contributed to a smooth transition into his new role at Qualfon.

“We are excited to welcome Matt back to the Qualfon family,” said Andy Reynolds, Vice President and GM of Qualfon USA. “He returns to us during a period of growth, so his teambuilding skills and focus on leadership training are instrumental to our success as we fill new management positions in Liberty Lake.”

Passionate about civil rights, social action, and providing humanitarian assistance for natural disaster victims, Carleton’s personal interests align with Qualfon’s mission to “Be the best BPO. Make people’s lives better.” He also volunteers for charitable activities, preserving the environment, helping underprivileged children, and protecting animals.

Carleton is a 12-year veteran of the Armed Forces, and he holds a bachelor’s degree in General Management from Central Missouri University and an associate’s degree in Accounting from The College of Southern Idaho.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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