February 20, 2017

Users SummitEvent Postponed due to Weather!
We apologize for any inconvenience. We are currently working to identify a new date for this event.

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will host a one-day event for health insurance clients to focus on delivering high-quality service experiences in today’s shifting healthcare environment. The March 16th Users Summit is designed to create a shared environment where multiple companies can collaborate around open enrollment procedures, onboarding processes, and service innovation.

“We’re finding that our health insurance clients need more opportunities to network with each other; therefore, Qualfon is hosting more joint events where we can work creatively as partners taking strides toward the same service goals,” said Rob Marshall, V.P. of Client Relations-Healthcare, Qualfon. “Our clients are facing changes on the horizon with the Affordable Care Act and increasing pressure to build a more consumer-focused business, so there is a lot to talk about right now in the industry.”

The March 16th agenda includes open discussions around proactively managing uncertainty in the healthcare market, debriefing open enrollment successes and failures, as well as exchanging tips and techniques for exceeding today’s policyholder expectations in the contact center. The detailed agenda includes:

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July 11, 2016

Johnstown PA Ops Floor 1Qualfon, a business process outsourcing (BPO) company that acquired InterMedi@ Marketing Solutions (InterMedi@) earlier this year, is growing and has employment opportunities in Johnstown, PA, West Chester, PA and Orangeburg, SC.  InterMedi@ is now known as Qualfon and the company is seeking hundreds of people to help health insurance companies serve customers during the upcoming open enrollment period.

InterMedi@ has supported Medicare Part D and the Affordable Care Act (ACA) since its inception,  and Qualfon is continuing InterMedi@’s legacy to expand its staff of licensed and unlicensed agents by several hundred in order to support healthcare clients during the peak season of open enrollment.

Starting immediately, Qualfon is hiring contact center representatives across three of its locations in West Chester, PA; Johnstown, PA; and Orangeburg, SC to handle in-bound customer call and online chat queries related to health insurance. The company is looking for licensed health insurance agents, as well as qualified candidates who are interested in acquiring a health insurance license to serve as call and online chat agents within its centers.

Qualfon will pay for all training and licensing costs for those who are hired and pass the insurance exam. This position is an ideal opportunity for anyone looking to enter the health insurance industry, a field expected to grow rapidly through 2020. Training classes for all hired applicants will take place starting in July and will continue through September of 2016. Non-licensed agents will also be added to support this initiative. Interested candidates can visit www.Qualfon.com/Careers.

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June 20, 2016

QQualfon Healthcare Webinar Branding Imageualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will hold an online webinar to help health insurance companies prepare for the approaching 2016 open enrollment period and create scalable sales and service programs that can better accommodate the expanding individual market. The free educational webinar, 2016 Open Enrollment Readiness Playbook, will take place on Thursday, June 30th. Two sessions will be held—one for the public and another exclusively for Blue Cross Blue Shield companies.

The online event offers a playbook of critical components that health insurance contact centers should have in place in order to deliver sales and member services during the peak period of open enrollment. The presentation guides attendees through preparation best practices, key decisions, and essential plays needed for success.

Key Take-Aways Include:

  • A game plan for enrollment preparation
  • Forecasting and flexibility to meet fluctuating demands
  • Tips for choosing the right partner for you and your members
  • Best practices to stick to your game plan under pressure
  • Techniques to achieve continuous improvement year-over-year

Register for the Public Webinar

Register for the BCBS Webinar

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