May 29, 2017

Nearshore Americas CX Guyana 2017 EventQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will offer a tour of its Guyana Providence Campus as part of the Nearshore Americas CX Guyana 2017 trade mission, June 7-9. The invitation-only event is designed to familiarize potential investors with the BPO industry in Guyana and offer discovery tours of local contact center operations, including Qualfon’s 10-acre campus.

Nearshore Americas explained the demand for the event with this statement: “Over the last few years, Guyana has emerged as one of the hottest new entrants in the Nearshore BPO services space. This rise is not surprising. Guyana’s English-speaking population, affinity for U.S. culture, and low-cost business climate combine to make it an intriguing new option for global business services decisions makers.”

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May 12, 2017

Qualfon Guyana Providence CampusQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, will hold a celebration and ribbon cutting ceremony to mark the expansion of its Providence contact center campus in Guyana, South America. On Wednesday, June 7th at 9 AM, Qualfon will unveil the second of three contact center facilities planned for the campus and highlight the growth of its mission to “Be the best BPO. Make people’s lives better.” When complete, the campus will sprawl 287,000 square feet. Qualfon continues to invest in Guyana because its native-English-speaking population and competitively priced services are unique in the global outsourcing market.

Photo at Right: An aerial view of the 10-acre Qualfon Providence campus shows the blue roof of the newly constructed contact center. This second facility creates the opportunity for an estimated 2,200+ jobs (double shift, at full capacity).

“Known as one of the largest contact center campuses in the world, our newest facility doubles the campus operational footprint, adding 55,000 square feet and 992 more workstations. We’re very excited and honored to lead the Guyana BPO industry growth through our mission and will continue to showcase this country as a premier outsourcing destination,” said Mike Marrow, CEO, Qualfon.

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February 10, 2017

guyana-growth-press-release4Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is growing its business in Guyana, South America. At the Providence Campus contact center, Qualfon’s existing client accounts expanded by approximately 250 full-time positions during Q4 2016, and growth is expected to continue through Q1 2017 with an estimated 120 additional full-time positions. The growth comes largely from customer care programs serving clients from both the technology and eCommerce industries.

“Clients are pleased with the top-level performance and leadership at Qualfon Guyana, so they are making additional investments in our partnership, expanding Qualfon’s customer service programs with more employees. This means positive growth for our business and more job opportunities for the local community,” explained Mark VanderPloeg, Site Director, Qualfon Providence Guyana.

Qualfon attributes the success to its tight focus on proactive leadership investment and contact center results. “Qualfon’s Leadership Academy is developing entry-level employees into leaders long before they take on supervisor roles and responsibilities. This improves front-line decision making and empowers our client programs to have scalable and sustainable leadership. Clients are rewarding this readiness because our customer satisfaction results are meeting and exceeding expectations,” added VanderPloeg.

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September 7, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that driving rains are no match for its Feeding the Homeless Drive in Georgetown, Guyana, South America, where 25 dedicated Qualfon employees fought a deluge to feed a hot meal and beverages to roughly 50 people in need.

In early August, a group of employees gathered after work to donate their cooking skills and rain-proof smiles to Qualfon’s Feeding the Homeless program. The monthly activity is an ongoing effort in which employee volunteers make meals and personally deliver them to people in different areas around the city of Georgetown. The program in August targeted those living on the streets near the Stabroek Market.

“The rain was pouring down in buckets, but the volunteers from Qualfon Guyana Site 1 were determined to take dinner to the people who call the streets of Georgetown their home,” said Qualfon Guyana Mission Office Coordinator, Yvonne Harry. “We used umbrellas and anything we could find to offer shelter to all who came. We were soaked and cold, but it didn’t matter. Our acts of kindness, our laughter and our happiness warmed our hearts and lifted our spirits! After two hours, when everyone had something to eat, we hugged each other said our goodbyes.”

“It is stories like this one that help Qualfon explain its company purpose and mission,” said Luanna Persaud, Qualfon Guyana’s Mission OfficQe Senior Manager. “As our mission states, we are company that aims to be the best outsourcing provider, but our mission also states that we work to make people’s lives better. We’re a company that cares for the community, and thanks to devoted employees like these our support comes rain or shine.”

About Qualfon 

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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April 6, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, was publicly commended and congratulated by Guyana’s head of state, President Donald Ramotar, and the Minister of Finance, Ashni Singh, for Qualfon’s confidence and investments in the South American country of Guyana. The congratulatory message was made during a grand opening ceremony and ribbon-cutting event held last week to open the doors of Qualfon’s new contact center campus in the capital city of Georgetown. President Ramotar and Minister Singh were distinguished speakers during the event and noted the confidence, faith, and belief that Qualfon has displayed in Guyana as “more than immense.”

“I would like to congratulate Qualfon for the purposeful way they have gone about their business to achieve—in a short period of time—what we are seeing here now,” said President Ramotar as he addressed the audience. “Congratulations on this milestone and this important step that you have taken. When completed, this will probably be one of the largest such facilities in the world, and I want to commend Qualfon on the work they are doing and for making Guyana the place that will have the largest such facility in the world. Congratulations and thank you.” Watch the grand opening ceremony video.

Since 2005, Qualfon has been operating contact centers in Guyana, and the new 10-acre contact center campus marks Qualfon’s most significant financial investment in the country to date. When completed, it will be one of the largest “green” contact center campuses in the world, bringing roughly 6,000 new jobs to the region. Learn more about the new Qualfon contact center campus.

A Testament to Guyana’s Government and People  

The fact that Qualfon selected Guyana for its operations and has spent the past ten years building the BPO industry is a testament to the Guyanese government’s philosophy and support for BPO, the President stated during the ceremony. “It is the belief that the most important factor for development is the quality of people that we have,” said President Ramotar.

Qualfon’s confidence and significant investments in Guyana indeed stem from the country’s people, whose unique characteristics help Qualfon offer high-quality services at a lower cost. Qualfon executives stated that Guyana has an enormous potential to become the contact center capital of South America because it is the only nation in the region in which English is the first language and services come with a cost structure competitive with India and the Philippines.

But executives also credit their vote of confidence to the local government and its commitments to the BPO industry, which have helped Qualfon and its clients justify additional investments and operational expansion. President Ramotar reiterated these commitments during the grand opening event and said his administration is working on creating a highly educated workforce that is “second to none” in order to assure investors that world-class service is available for their companies. Guyana has one of the highest literacy rates among all nearshore countries, and the government is working on programs to further enhance its workforce by offering all citizens a free secondary education and by putting a laptop in every home, which will  promote learning and technology use.

Analysts Show Confidence Too, Calling Guyana a “Special Place for Investors”

During the ceremony, Founder and Managing Director of Nearshore Americas, Kirk Laughlin, endorsed Qualfon and Guyana for building and leading the local BPO industry. Laughlin noted that Guyana is a “special place for investors,” adding that investors are coming and seeing incredible opportunities in Guyana, which has the right infrastructure in place along with associates that stand ready to “enact the dream and make it come alive.”

“What is impressive about the commitment of Qualfon is that it is enabling a new generation of young people to become globally fluent. Those people can take the fluency and do amazing things. They can start their own businesses or rise to senior level positions in Qualfon, putting them in touch with a global ICT industry that is growing very fast and changing quickly,” Laughlin said. “There is something very special here, and this is what is really powerful about the prospect of the BPO industry in which outsiders like me observe the specialness, the unique features [native-English services at globally competitive prices] that even people in the country don’t fully recognize.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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March 22, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, will hold a grand opening ceremony Thursday March 26, in Georgetown, Guyana, South America. The event will open the doors to Qualfon’s new contact center campus and will further validate Guyana’s strong yet relatively unknown market for outsourced contact center services, which has prompted BPO industry analyst Michael DeSalles at Frost & Sullivan to call Guyana the “best-kept secret” for English calls.

Guyana Banner Grand Opening Banner Stage 3-20-15“Qualfon’s new contact center campus serves as a signal to the world that Guyana’s best-kept secret is out. Industry analysts and buyers alike are now recognizing Guyana as the leading outsourcing location in the near-shore region, and Qualfon is generating BPO growth with creative concepts in contact center design and a new 10-acre, environmentally friendly campus that will serve the needs of people both professionally and personally,” said Mike Marrow, CEO of Qualfon.

As Qualfon unveils its new contact center campus, the ceremony is expected to draw large crowds. Guyana’s head of state, President Donald Ramotar, and its Minister of Finance, Ashni Singh, will be key participants in the ceremony, which will include a ribbon-cutting celebration. As part of the event, attendees will also hear from Kirk Laughlin, Founder and Managing Director of Nearshore Americas, Qualfon’s Founder, Alfonso Gonzales, and Qualfon’s CEO, Mike Marrow. Members of the media, members of the opposition party, and many of Qualfon’s partners and employees are also invited. After the ceremony, attendees will have the option to take a guided tour of the campus.

For the past 10 years, Qualfon and Guyana have partnered to develop the BPO industry in Guyana. “Now, we’re seeing this market really take hold, and Qualfon is extremely excited to more than double and triple its presence in Guyana when the campus is at full capacity,” added Marrow.

The new contact center campus is Qualfon’s third contact center location in the Georgetown area and will bring approximately 6,000 new jobs to the region over the next few years. Qualfon is currently hiring customer service representatives, technical support representatives, and managers. More information is available at the Qualfon Guyana Facebook page.

Largest Contact Center Campus in the World,
Eco-Friendly, Interfaith Chapel

When completed, Qualfon’s campus will be one of the largest contact center campuses in the world and very distinctive in the industry because of its “green” features. Solar power panels, green building materials, a rain water collection system, and an onsite wastewater treatment facility make the campus eco-friendly and environmentally sustainable.

Qualfon_model_GUYANA_6-rev_1_Structure rvt_2015-Feb-09_06-12-47PM-000_3D_-_Campus_Concept_-_OverallThe multi-building contact center campus is located at East Bank Demerara, behind the National Stadium and near top hotels and Georgetown’s newest mall. The campus will have two separate contact center operations buildings and 3,500 seats/workstations. The first contact center operations building, called Qualfon Guyana III, will be opened during the ceremony. Guyana III is a 57,000 square-foot contact center that includes a training center and cafeteria. It is expected to be in full operation in May. In addition to Guyana III, the campus construction plans include a second 114,000 square-foot contact center as well as a community center, interfaith chapel, and healthcare clinic.

The community center, interfaith chapel, and healthcare clinic are designed to “make people’s lives better,” as the Qualfon’s mission states. At the campus, Qualfon will offer programs and services to serve the needs of its employees and their family members, including but not limited to:

  • Qualfon University: Free training, educational courses and art and cultural opportunities
  • Free Medical Services: Nurses on staff, basic medical care, vitamins, maternity support and more
  • Milk Subsidies: Milk provisions for children of employees and local orphanages
  • Worksite Chaplains: Advice, counselling and access to resources
  • Library Exchange: A shared library system
  • Caring Programs: Volunteer opportunities for humanitarian projects

“This whole idea of a green contact center campus is groundbreaking in our industry. Then, when you take into consideration all the employee services that Qualfon provides, you realize that this new campus is truly revolutionary,” said Brian Kearney, V.P. of Marketing, Qualfon.

Guyana’s Unique BPO Market

Located on the Northern coast of South America, Guyana is a former British colony and a native-English-speaking country. In a 2014 visit to Guyana, BPO industry analyst and Global Program Director at Frost & Sullivan, Stephen Loynd, described the country as “strategically positioned to be a major player because Guyana’s population speaks English as a first language, has a high cultural affinity to the United States, has one of the highest literacy rates, and offers a cost structure that directly competes with India and the Philippines.”

“It provides a real opportunity. We were impressed by what this country has to offer in terms of unique characteristics for outsourced services,” Loynd added. Qualfon executives agree, citing Guyana as “the most compelling” offering in the global BPO industry.

Additional Resources on the Guyana BPO Industry

Qualfon in Guyana

Qualfon was a first-mover to the Guyana marketplace back in 2005. Today, it is the largest private employer in Guyana with thousands of employees. The addition of the new contact center campus brings Qualfon to a total of three locations in Georgetown. With an average monthly attrition rate of 4.40% (over the last 36 months – including new-hire, nesting and production attrition) Qualfon Guyana is recognized for providing high-quality services at a lower price.

Qualfon is making major investments in Guyana, because it is a country that is well suited to serve the contact center industry. “Qualfon’s largest market is serving customers in the United States, and Guyana understands Americans. They speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Marrow. “That’s why we have decided to heavily invest in Guyana and build one of the largest contact center campuses in the world.” Executives also credit the support Qualfon has received from the Guyanese Government and the Go-Invest organization, whose partnerships have helped Qualfon justify further expanding its presence in Guyana.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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January 5, 2015

Qualfon Music Video Award Ceremony 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, held its inaugural Annual Music Video Contest and handed a collective $23,500 in cash prizes to employees who created engaging videos that express the company culture and mission to “be the best BPO and make people’s lives better.” The world-wide contest encouraged employees from every Qualfon contact center across the globe to articulate their Qualfon spirit in the form of a music video. One winning video from each contact center site or geographical region was selected, and one overall, international winner took home the grand prize of $5,000.

Watch the international grand-prize winning video, The Dreamer, created by Qualfon employees in Cebu, Philippines

“Qualfon prides itself on being a people-centric company, and these music videos accurately reflect our company culture. Many of them incorporate a common theme of friends, families, career opportunities, and STRIDES—our company values,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “When I see a consistent theme in the videos, I know that we are accomplishing our company vision and mission.”

STRIDES is an acronym that stands for Qualfon’s company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality. All Qualfon employees partake in STRIDES training, and the video contest offered the opportunity for employees to demonstrate their knowledge of these core values and celebrate Qualfon’s shared principles through art.

“I was continually impressed by the level of engagement from employees and the quality of videos that were submitted,” said Sanchez Mejorada. “The music video contest is a great success, since we give away a significant amount of money at a time when many people benefit from it the most.”

“It was a dream turned into reality,” said Razel Oliveros-Aldave, Operations Supervisor at Qualfon Cebu, who wrote the grand-prize-winning video, The Dreamer, and sang in it too. “We love you Qualfon. Thank you for giving us the opportunity to express how we love and care for this company. Qualfon has been our inspiration to work hard and follow the correct path in life. Thank you for the never-ending vision that you always make us believe we can attain. We are very proud to be part of the Qualfon family here in Cebu, Philippines!”

Watch Other Award-Winning Videos

Sponsored by Qualfon’s Fun@Work program, the music video contest was divided into two rounds—a local site or regional contest as well as an international contest. For the regional contest, Qualfon offered cash prizes for nine different participating groups for the first ($1,000), second ($500), and third ($250) place winners. Once the regional winners were announced, the best video from each region competed against one another for the international prizes of first place ($5,000), second place ($2,500), and third place ($1,250). Cash prizes are represented here in U.S. dollars, but winners received equivalent amounts in their local currency.

“All levels of the organization were engaged in this contest,” said Sanchez Mejorada, as he explained how Qualfon employees could watch each video and vote for their favorite video in their local site or region. When it came time to determine the international grand-prize winner, Qualfon’s executive team and the Vice President of Marketing comprised a panel of judges and ranked the finalist videos based on creativity, performance, and production quality. “The winners set a high benchmark for next year,” said Sanchez Mejorada. “We are already looking forward to continuing this tradition.”

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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December 15, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, has expanded its operations in Georgetown, Guyana in South America to serve one of the largest telecommunications companies in the U.S. The new customer care and sales support program was launched in October and further diversifies Qualfon’s work for the telecom client.

“Qualfon and our telecom company client have a long-standing, 14-year partnership that is based on operational excellence and a trusted relationship. Because of this, we continue to grow our support services by adding a new line of business to our Qualfon Georgetown, Guyana Center,” explained John Yanez, COO, Qualfon. “With native-English services, nine years of operations experience, high-quality services, and pricing competitive with India and the Philippines, Qualfon Guyana offers our client program scalability backed by strong employee tenure. Our new business is already proving to be mutually beneficial.”

Expands Operations in Georgetown, Guyana, South America to Serve One of the Largest Telecom Companies in the U.S.

From one of Qualfon’s contact centers in Georgetown, the capital city of Guyana, a team of Qualfon representatives are working with both the telecom client as well as its outside sales companies and are providing order fulfilment services, customer care, and sales support. With existing resources and trainers to kick start the implementation, Qualfon was able to launch the training program in just 30 days. Within four weeks of production, the new team performed at or below the established goal for average call handling time (AHT). The program continues to recognize success. Three months into the operation, Qualfon sustains a 0% agent attrition rate and average absenteeism rates of less than 3% monthly.

“We’re using our intelligent global footprint and expertise in reducing employee attrition to continue to deliver even more value to our clients, which is why our Guyana operations, as well as our other global locations, continue to expand with new growth,” added Yanez.

Qualfon has been operating in Guyana since 2005 and is about to open its third contact center in the country. In 2015, Qualfon will open a 3,500-seat contact center campus, which is expected to be one of the largest in the world.

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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June 23, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global call center services provider, announced today that it has promoted Scott Warner as Vice President and General Manager for Qualfon Guyana. Warner previously served as Site Director at Qualfon Dumaguete, Philippines and has been with the company since October 2012.

“During his tenure, Scott has demonstrated solid improvement in company and client performance metrics. He has also shepherd many initiatives that are key to our company mission and has been a leader and advocate for our STRIDES values. Scott’s dedication, successful track record and wealth of contact center expertise will provide great value to both Qualfon Guyana and to our operational success overall,” said John Yanez, COO, Qualfon.

Scott brings more than 20 years of experience in the call center industry, managing operations under other multinational BPO companies in various geographies including the United States, Philippines, Malaysia, and Nicaragua. He is a graduate of the University of Utah and holds a bachelor’s degree in English.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.


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April 21, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, announced today that a team of employees from its Guyana office took first place in a fundraiser cricket tournament that benefited the local Malteenoes Sport Club.Qualfon Guyana Wins Cricket Trophy

In a highly entertaining chase, Qualfon Guyana defeated the Upper Level Barbers, taking the trophy. Kellon Carmichael and Marcus Watkins were among the star Qualfon players, who led the team to victory. The event was sponsored by Noble House Seafoods, Star Party Rentals, and Friends of Malteenoes.

Qualfon Guyana was up against some of the best talent in the region with team Upper Level Barbers, which starred a former national cricket player, Lennox Cush. Nonetheless, Qualfon openers, Carmichael and Watkins took the team to the winning target of 58 without loss from four overs and in reply to the 57-3 posted by Upper Level. The game was reduced to 10 overs per side due to fading light. Seon Daniels was the best bowler for Qualfon Guyana, ending with figures of 2-11. Qualfon Guyana, which included former West Indies fast bowler Colin Stuart, won the Noble Seafood’s Trophy for their effort.

“The young men of Qualfon Guyana have made us all very proud today,” said Neion Barry, Recreational Activities Coordinator at Qualfon. “Cricket is the national sport here in Guyana, so it’s a joy for our employees to come out and enjoy themselves in this fun and friendly competition.”

In addition to raising money for the local sports club, the tournament was aimed at fostering camaraderie and encouraging physical activity among Qualfon’s employees. “Our company mission is to ‘be the best BPO and make people’s lives better.’ So, Qualfon makes it a top priority to offer opportunities like these to our employees,” said Barry.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.

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