May 22, 2017

Qualfon GiveAtWork Website

Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, is offering new avenues through which employees can volunteer their time to support non-profit organizations and charitable causes. The new Give@Work website provides access to an extensive network of virtual community projects where employees can lend a hand—anytime, anywhere, and for any length of time.

“Volunteerism appeals to our employees, but many find themselves unable to follow through due to time constraints, commitment requirements, and the burden of travel. So, we’re working to remove those barriers and make it easy to make a difference in the world,” explained Roberto Sanchez Mejorada, Chief Mission Officer, Qualfon.

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February 6, 2017

Give@Work press releaseQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that in 2016 roughly 12,000 employees volunteered 39,011 hours of service to support 162 charitable organizations and non-profit agencies. The community service contributions benefited schools, churches, children’s homes, animal shelters, government entities, and other humanitarian associations across four countries including the United States, Mexico, Guyana, and the Philippines.

“Community service is synonymous with Qualfon’s company mission to be the best BPO and make people’s lives better, and these 39,000 hours of effort demonstrate just how much our employees believe and trust in our mission,” said Dolores Torres, Give@Work & Mission Office Director, Qualfon.

Working together to maximize their impact, employees from every contact center around the world offered their time and talents to make communities more inclusive, economically empowered, and environmentally sustainable. Sponsoring a variety of events and partnerships, Qualfon’s Mission Office and Give@Work program supports and recognizes employees who volunteer their time.

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February 29, 2016

Qualfon Dumaguete Hospital VisitQualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its employee volunteers around the world showed their love for their community during the month of February. From the Philippines to Mexico and South America, Qualfon employees reached out to those in need.

During the month of February, Qualfon’s helping hands created positive impact on the young, the old, and those struggling with health issues. In Dumaguete, Philippines, employees from across multiple contact centers joined together to deliver smiles and care to children and their parents inside the Pedia Ward of Negros Oriental Provincial Hospital. A total of 200 patients were given a chance to share a meal with Qualfon volunteers. 

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January 26, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that roughly 11,086 of its employees volunteered 26,366 hours of service to more than 45 charitable organizations and non-profit agencies across four countries during the 2014 calendar year.

“This astonishing contribution comes straight from the hearts of our employee volunteers around the world,” explained Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Qualfon’s company mission is to ‘be the best BPO. Make people’s lives better.’ So as a company, we create opportunities that encourage our employees to give their time and expertise to local organizations and make a difference in their communities. It’s incredible what happens when you enable people to help others.”

The 26,366 hours of donated time and volunteer service stem from Qualfon’s Give@Work program, which focuses on building relationships with schools, charitable organizations, and non-profit agencies in the communities where Qualfon operates contact centers. Through these relationships, Qualfon sponsors events and activities that serve the needs of the local people. Some of the 2014 Give@Work activities included building homes and classrooms, rehabilitation projects after natural disasters, environmental sustainability projects, and spending time with children and the elderly.

“We collaborated with partner institutions to help transform communities, working with people of all ages, caring for the poor and sick, and running projects related to education, environment, health and construction. We also invested in our volunteers, helping them develop new skills, increasing their professional experience, growing their self-esteem and improving their personal lives,” said Sanchez Mejorada. “This volunteer work illustrates how our Qualfon family fosters compassion, empathy, tolerance, gratitude, responsibility and a sense of community through our STRIDES company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality.”

Some of the most notable Give@Work events from 2014 include Qualfon’s work with Habitat for Humanity in Guyana and its response to Typhoon Yolanda in the Philippines. In Dumaguete, Philippines and in Georgetown, Guyana, South America, employees rebuilt homes for those in need. Additionally, in the hardest hit areas of Tacloban, Philippines, Qualfon volunteers adopted 35 families affected by the typhoon, offering friendship, resources, and outreach programs including emotional support and spiritual counseling. The typhoon response program:

  • Rebuilt three houses
  • Repaired 15 houses
  • Provided sources of livelihood to five families
  • Allocated financial funding to those in the greatest need
  • Sponsored two, three-day mission trips to Tacloban
  • Partnered with clients, employees, friends, and the Catholic World Mission to make contributions for reconstruction efforts

“When people connect to the needs of others and exercise solidarity with them, they achieve emotional and spiritual wellbeing. Qualfon recognizes this powerful effect and sees it as an important part of our company’s calling to serve others. All of our 2014 Give@Work activities illustrate our dedication as a company to continually seek ways to respond to this calling. We believe that with God we can do the unimaginable,” said Sanchez Mejorada. “We dream of making the world a better place by improving the lives of individuals and communities.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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