Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that it will transition its Guyana contact center operations currently located at Beterverwagting East Coast Demerara to the company’s newly built contact center campus at Providence East Bank Demerara. The transition is tentatively scheduled for August 2016 and will not impact client services or personnel.
“Part of being a mission-driven company means we put the person first. One of the ways Qualfon does this is by investing in enterprise-class technology and infrastructure as a global standard,” said John Yanez, COO, Qualfon. “After more than 10 years in Georgetown, the Guyanese people have earned the right to be considered a premier location for nearshore BPO services. This investment in Guyana acknowledges their evolution and importance to Qualfon’s mission to be the best BPO and affirms our commitment to make people’s lives better.”