May 3, 2016

Guyana Operations TransitionQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that it will transition its Guyana contact center operations currently located at Beterverwagting East Coast Demerara to the company’s newly built contact center campus at Providence East Bank Demerara. The transition is tentatively scheduled for August 2016 and will not impact client services or personnel.

“Part of being a mission-driven company means we put the person first. One of the ways Qualfon does this is by investing in enterprise-class technology and infrastructure as a global standard,” said John Yanez, COO, Qualfon. “After more than 10 years in Georgetown, the Guyanese people have earned the right to be considered a premier location for nearshore BPO services.  This investment in Guyana acknowledges their evolution and importance to Qualfon’s mission to be the best BPO and affirms our commitment to make people’s lives better.”

Continue reading...

September 7, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that driving rains are no match for its Feeding the Homeless Drive in Georgetown, Guyana, South America, where 25 dedicated Qualfon employees fought a deluge to feed a hot meal and beverages to roughly 50 people in need.

In early August, a group of employees gathered after work to donate their cooking skills and rain-proof smiles to Qualfon’s Feeding the Homeless program. The monthly activity is an ongoing effort in which employee volunteers make meals and personally deliver them to people in different areas around the city of Georgetown. The program in August targeted those living on the streets near the Stabroek Market.

“The rain was pouring down in buckets, but the volunteers from Qualfon Guyana Site 1 were determined to take dinner to the people who call the streets of Georgetown their home,” said Qualfon Guyana Mission Office Coordinator, Yvonne Harry. “We used umbrellas and anything we could find to offer shelter to all who came. We were soaked and cold, but it didn’t matter. Our acts of kindness, our laughter and our happiness warmed our hearts and lifted our spirits! After two hours, when everyone had something to eat, we hugged each other said our goodbyes.”

“It is stories like this one that help Qualfon explain its company purpose and mission,” said Luanna Persaud, Qualfon Guyana’s Mission OfficQe Senior Manager. “As our mission states, we are company that aims to be the best outsourcing provider, but our mission also states that we work to make people’s lives better. We’re a company that cares for the community, and thanks to devoted employees like these our support comes rain or shine.”

About Qualfon 

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

April 13, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today the appointment of Simon Hobden as Site Director at its new contact center campus in Georgetown, Guyana, South America. Hobden will oversee all operational programs and activities at Qualfon Guyana III, which will be in operation in May 2015.

In the industry for over 30 years, Hobden brings extensive experience in leading contact centers through start-up periods and periods of significant change. His proven track record of leading with successful launches includes contact centers in Oregon, Kentucky, Texas, Washington State, and Barcelona, Spain.

“We are excited to welcome Simon to the Qualfon family,” said Scott Warner, VP and GM of Qualfon Guyana. “With his vast experience in launching new contact centers and with Qualfon’s grand opening of its Guyana III contact center campus in March, the timing could not have been more perfect for bringing Simon on board. He has the ideal skillset and commitment to his team to help Qualfon achieve its mission to be the best BPO and make people’s lives better.”

Hobden has exceptional knowledge of contact center operations and outsourcing in Europe, the United States, and associated near and off-shore markets globally, and his significant BPO experience includes Teletech, where he founded the outbound division; Aegis, where he developed their largest contact center in Rocky Mount, North Carolina; and Xerox, where he pioneered Xerox’s entry into the EU Contact Center market, gaining a keen understanding of the latest innovations, best practices, and the immense value of emerging markets.

A native of Britain, Hobden studied at the University of Virginia, where he earned a Bachelor of Arts in English.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

April 6, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, was publicly commended and congratulated by Guyana’s head of state, President Donald Ramotar, and the Minister of Finance, Ashni Singh, for Qualfon’s confidence and investments in the South American country of Guyana. The congratulatory message was made during a grand opening ceremony and ribbon-cutting event held last week to open the doors of Qualfon’s new contact center campus in the capital city of Georgetown. President Ramotar and Minister Singh were distinguished speakers during the event and noted the confidence, faith, and belief that Qualfon has displayed in Guyana as “more than immense.”

“I would like to congratulate Qualfon for the purposeful way they have gone about their business to achieve—in a short period of time—what we are seeing here now,” said President Ramotar as he addressed the audience. “Congratulations on this milestone and this important step that you have taken. When completed, this will probably be one of the largest such facilities in the world, and I want to commend Qualfon on the work they are doing and for making Guyana the place that will have the largest such facility in the world. Congratulations and thank you.” Watch the grand opening ceremony video.

Since 2005, Qualfon has been operating contact centers in Guyana, and the new 10-acre contact center campus marks Qualfon’s most significant financial investment in the country to date. When completed, it will be one of the largest “green” contact center campuses in the world, bringing roughly 6,000 new jobs to the region. Learn more about the new Qualfon contact center campus.

A Testament to Guyana’s Government and People  

The fact that Qualfon selected Guyana for its operations and has spent the past ten years building the BPO industry is a testament to the Guyanese government’s philosophy and support for BPO, the President stated during the ceremony. “It is the belief that the most important factor for development is the quality of people that we have,” said President Ramotar.

Qualfon’s confidence and significant investments in Guyana indeed stem from the country’s people, whose unique characteristics help Qualfon offer high-quality services at a lower cost. Qualfon executives stated that Guyana has an enormous potential to become the contact center capital of South America because it is the only nation in the region in which English is the first language and services come with a cost structure competitive with India and the Philippines.

But executives also credit their vote of confidence to the local government and its commitments to the BPO industry, which have helped Qualfon and its clients justify additional investments and operational expansion. President Ramotar reiterated these commitments during the grand opening event and said his administration is working on creating a highly educated workforce that is “second to none” in order to assure investors that world-class service is available for their companies. Guyana has one of the highest literacy rates among all nearshore countries, and the government is working on programs to further enhance its workforce by offering all citizens a free secondary education and by putting a laptop in every home, which will  promote learning and technology use.

Analysts Show Confidence Too, Calling Guyana a “Special Place for Investors”

During the ceremony, Founder and Managing Director of Nearshore Americas, Kirk Laughlin, endorsed Qualfon and Guyana for building and leading the local BPO industry. Laughlin noted that Guyana is a “special place for investors,” adding that investors are coming and seeing incredible opportunities in Guyana, which has the right infrastructure in place along with associates that stand ready to “enact the dream and make it come alive.”

“What is impressive about the commitment of Qualfon is that it is enabling a new generation of young people to become globally fluent. Those people can take the fluency and do amazing things. They can start their own businesses or rise to senior level positions in Qualfon, putting them in touch with a global ICT industry that is growing very fast and changing quickly,” Laughlin said. “There is something very special here, and this is what is really powerful about the prospect of the BPO industry in which outsiders like me observe the specialness, the unique features [native-English services at globally competitive prices] that even people in the country don’t fully recognize.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

March 22, 2015

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, will hold a grand opening ceremony Thursday March 26, in Georgetown, Guyana, South America. The event will open the doors to Qualfon’s new contact center campus and will further validate Guyana’s strong yet relatively unknown market for outsourced contact center services, which has prompted BPO industry analyst Michael DeSalles at Frost & Sullivan to call Guyana the “best-kept secret” for English calls.

Guyana Banner Grand Opening Banner Stage 3-20-15“Qualfon’s new contact center campus serves as a signal to the world that Guyana’s best-kept secret is out. Industry analysts and buyers alike are now recognizing Guyana as the leading outsourcing location in the near-shore region, and Qualfon is generating BPO growth with creative concepts in contact center design and a new 10-acre, environmentally friendly campus that will serve the needs of people both professionally and personally,” said Mike Marrow, CEO of Qualfon.

As Qualfon unveils its new contact center campus, the ceremony is expected to draw large crowds. Guyana’s head of state, President Donald Ramotar, and its Minister of Finance, Ashni Singh, will be key participants in the ceremony, which will include a ribbon-cutting celebration. As part of the event, attendees will also hear from Kirk Laughlin, Founder and Managing Director of Nearshore Americas, Qualfon’s Founder, Alfonso Gonzales, and Qualfon’s CEO, Mike Marrow. Members of the media, members of the opposition party, and many of Qualfon’s partners and employees are also invited. After the ceremony, attendees will have the option to take a guided tour of the campus.

For the past 10 years, Qualfon and Guyana have partnered to develop the BPO industry in Guyana. “Now, we’re seeing this market really take hold, and Qualfon is extremely excited to more than double and triple its presence in Guyana when the campus is at full capacity,” added Marrow.

The new contact center campus is Qualfon’s third contact center location in the Georgetown area and will bring approximately 6,000 new jobs to the region over the next few years. Qualfon is currently hiring customer service representatives, technical support representatives, and managers. More information is available at the Qualfon Guyana Facebook page.

Largest Contact Center Campus in the World,
Eco-Friendly, Interfaith Chapel

When completed, Qualfon’s campus will be one of the largest contact center campuses in the world and very distinctive in the industry because of its “green” features. Solar power panels, green building materials, a rain water collection system, and an onsite wastewater treatment facility make the campus eco-friendly and environmentally sustainable.

Qualfon_model_GUYANA_6-rev_1_Structure rvt_2015-Feb-09_06-12-47PM-000_3D_-_Campus_Concept_-_OverallThe multi-building contact center campus is located at East Bank Demerara, behind the National Stadium and near top hotels and Georgetown’s newest mall. The campus will have two separate contact center operations buildings and 3,500 seats/workstations. The first contact center operations building, called Qualfon Guyana III, will be opened during the ceremony. Guyana III is a 57,000 square-foot contact center that includes a training center and cafeteria. It is expected to be in full operation in May. In addition to Guyana III, the campus construction plans include a second 114,000 square-foot contact center as well as a community center, interfaith chapel, and healthcare clinic.

The community center, interfaith chapel, and healthcare clinic are designed to “make people’s lives better,” as the Qualfon’s mission states. At the campus, Qualfon will offer programs and services to serve the needs of its employees and their family members, including but not limited to:

  • Qualfon University: Free training, educational courses and art and cultural opportunities
  • Free Medical Services: Nurses on staff, basic medical care, vitamins, maternity support and more
  • Milk Subsidies: Milk provisions for children of employees and local orphanages
  • Worksite Chaplains: Advice, counselling and access to resources
  • Library Exchange: A shared library system
  • Caring Programs: Volunteer opportunities for humanitarian projects

“This whole idea of a green contact center campus is groundbreaking in our industry. Then, when you take into consideration all the employee services that Qualfon provides, you realize that this new campus is truly revolutionary,” said Brian Kearney, V.P. of Marketing, Qualfon.

Guyana’s Unique BPO Market

Located on the Northern coast of South America, Guyana is a former British colony and a native-English-speaking country. In a 2014 visit to Guyana, BPO industry analyst and Global Program Director at Frost & Sullivan, Stephen Loynd, described the country as “strategically positioned to be a major player because Guyana’s population speaks English as a first language, has a high cultural affinity to the United States, has one of the highest literacy rates, and offers a cost structure that directly competes with India and the Philippines.”

“It provides a real opportunity. We were impressed by what this country has to offer in terms of unique characteristics for outsourced services,” Loynd added. Qualfon executives agree, citing Guyana as “the most compelling” offering in the global BPO industry.

Additional Resources on the Guyana BPO Industry

Qualfon in Guyana

Qualfon was a first-mover to the Guyana marketplace back in 2005. Today, it is the largest private employer in Guyana with thousands of employees. The addition of the new contact center campus brings Qualfon to a total of three locations in Georgetown. With an average monthly attrition rate of 4.40% (over the last 36 months – including new-hire, nesting and production attrition) Qualfon Guyana is recognized for providing high-quality services at a lower price.

Qualfon is making major investments in Guyana, because it is a country that is well suited to serve the contact center industry. “Qualfon’s largest market is serving customers in the United States, and Guyana understands Americans. They speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Marrow. “That’s why we have decided to heavily invest in Guyana and build one of the largest contact center campuses in the world.” Executives also credit the support Qualfon has received from the Guyanese Government and the Go-Invest organization, whose partnerships have helped Qualfon justify further expanding its presence in Guyana.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

December 15, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, has expanded its operations in Georgetown, Guyana in South America to serve one of the largest telecommunications companies in the U.S. The new customer care and sales support program was launched in October and further diversifies Qualfon’s work for the telecom client.

“Qualfon and our telecom company client have a long-standing, 14-year partnership that is based on operational excellence and a trusted relationship. Because of this, we continue to grow our support services by adding a new line of business to our Qualfon Georgetown, Guyana Center,” explained John Yanez, COO, Qualfon. “With native-English services, nine years of operations experience, high-quality services, and pricing competitive with India and the Philippines, Qualfon Guyana offers our client program scalability backed by strong employee tenure. Our new business is already proving to be mutually beneficial.”

Expands Operations in Georgetown, Guyana, South America to Serve One of the Largest Telecom Companies in the U.S.

From one of Qualfon’s contact centers in Georgetown, the capital city of Guyana, a team of Qualfon representatives are working with both the telecom client as well as its outside sales companies and are providing order fulfilment services, customer care, and sales support. With existing resources and trainers to kick start the implementation, Qualfon was able to launch the training program in just 30 days. Within four weeks of production, the new team performed at or below the established goal for average call handling time (AHT). The program continues to recognize success. Three months into the operation, Qualfon sustains a 0% agent attrition rate and average absenteeism rates of less than 3% monthly.

“We’re using our intelligent global footprint and expertise in reducing employee attrition to continue to deliver even more value to our clients, which is why our Guyana operations, as well as our other global locations, continue to expand with new growth,” added Yanez.

Qualfon has been operating in Guyana since 2005 and is about to open its third contact center in the country. In 2015, Qualfon will open a 3,500-seat contact center campus, which is expected to be one of the largest in the world.

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

November 24, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that its employees and management teams in Guyana have partnered with Habitat for Humanity to rebuild a house devastated by fire and to make a difference in the life of a local member of the Georgetown community.

Qualfon and Habitat Rebuild Home in Guyana  2Qualfon and Habitat Rebuild Home in Guyana  1Just weeks after a local Georgetown woman had miraculously survived life-threatening injuries that were the result of domestic violence, her house was destroyed by an electrical fire. Although the woman and her eight-year-old daughter were not at home at the time of the blaze and no one was injured, the close timing of these two events left the family stunned with grief and in need of a helping hand.

This tragedy caught the attention of Qualfon and Habitat for Humanity, and both organizations quickly committed to assisting the homeowner. In July, Habitat for Humanity worked with Qualfon’s Mission Office to give a presentation to appeal to Qualfon employees on behalf of the family and, as a result, help has been pouring in.

“The response and generosity from Qualfon has been overwhelming,” said Yvonne Alexis Harry, Mission Office Coordinator in Guyana, who explained how everyone rallied to the family’s aid. “Tragedy kept striking in this young woman’s life, and Qualfon is known for its company mission to make people’s lives better, which includes people in the community—not just Qualfon employees. Thanks to these donations, not only were materials purchased for building the new home, but enough money was raised to purchase some household items as well.”

In early September, Habitat for Humanity volunteers, including employees from Qualfon’s Guyana operations, started the building process. The homeowner and her daughter took possession of their new home in late October. The combined efforts of Qualfon and Habitat for Humanity were so successful that the two organizations have signed a partnership agreement to help each other achieve their mutual goal of making peoples’ lives better.

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

Continue reading...

October 13, 2014

Qualfon’s New Television Program in Guyana_GoQ

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that it launched a biweekly, 30-minute television program in Guyana called Go Q. As an effort to educate the public and incite interest in the BPO industry, the Go Q program helps Qualfon explain the nature of contact center work and introduce itself as a mission-driven organization focused on serving the needs of people and communities. The show premiered on Saturday September 20th.

Watch an episode of Go Q on YouTube.com

As a country, Guyana is on the brink of making a big name for itself in the BPO industry, and Go Q serves as an opportunity for us to help the public gain a deeper insight into this relatively new industry in Guyana and understand why Guyana is uniquely positioned for a rapid-growth trajectory,” said Dalgleish Joseph, one of two Site Directors for Qualfon Guyana. “Go Q provides a bridge between Qualfon and the people of Guyana. It gives us the chance to clarify what working in a call center is all about and to share our goals of employing more than 6,000 Guyanese men and women over the next few years.”

Scheduled to be aired on Saturdays at 2:00 p.m. via the National Communication Network (Channel 11) and hosted by Renne Chester, a popular talk show host, Go Q features educational segments and explains the job details and application requirements, which surrounds the open positions offered at Qualfon Guyana. It also highlights the programs and services made available to employees and how Qualfon’s volunteerism program assists in giving back to various communities, groups, and organizations in Guyana. The content will rotate weekly to provide a broader aspect of what Qualfon stands for as a company.

“The BPO industry is not widely understood here, and many people aren’t aware that through Qualfon’s company mission to make people’s lives better, we offer educational opportunities, fun clubs, chaplaincy services, milk subsidies, and caring programs that benefit local non-profit organizations such as St. Anns Girls Orphanage and Habitat for Humanity,” said Joseph. “Go Q is designed to shed light on all that and more.”

Qualfon has already created more than 1,000 job opportunities in Guyana and is in the process of constructing a multi-building contact center campus at Providence, located on the East Bank of Demerara. As one of the largest contact center campuses in the world, the new facility is expected to bring roughly 6,000 new jobs to Georgetown over the next five years.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. www.qualfon.com

Continue reading...

June 30, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, has entered into formal partnerships with four Non-Governmental Organizations (NGOs) in Guyana South America to further help the company achieve its mission “to be the best BPO and make people’s lives better.”

Qualfon Partners with Four NGOs in Guyana to Help Make People’s Lives BetterQualfon executives and leaders from the Guyana Red Cross Society, the Guyana Habitat for Humanity, St. John’s Bosco Boys Orphanage, and St. Ann’s Girls Orphanage all signed engagement letters at a ceremony held on May 29th at the Qualfon headquarters in Georgetown.

“The objective of these partnerships is to collaborate more effectively with well-recognized organizations in the local Georgetown community and to expand our capability to create a positive and meaningful impact on the people of Guyana,” explained Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Our commitment is to maintain a constant communication with these organizations, to promote volunteerism that benefits these valuable causes, and to share resources in kind.”

The signed engagement letters outline principles for partnership, a framework for collaboration and relationship building, as well as common objectives and commitments that hold Qualfon accountable for regularly contributing personnel and financial resources to each organization.

As part of the partnership agreement, Qualfon will donate goods to each organization including:

  • Food and groceries to the Guyana Red Cross Society
  • Building supplies to the Guyana Habitat for Humanity
  • Food and cleaning supplies to both the St. John’s Bosco Boys Orphanage and the St. Ann’s Girls Orphanage

“Qualfon has worked with many of these organizations in the past to extend support to the community, but now we have a formal promise and pledge in place to continue our commitment in making people’s lives better,” said Luanna Persaud, Chief of Staff at Qualfon Guyana. “We are looking forward to fostering even stronger relationships with these groups, who are so dedicated to serving the needs of the Guyanese people.”

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers.

Continue reading...

June 23, 2014

Qualfon, a people-driven business process outsourcing (BPO) company and global call center services provider, announced today that it has promoted Scott Warner as Vice President and General Manager for Qualfon Guyana. Warner previously served as Site Director at Qualfon Dumaguete, Philippines and has been with the company since October 2012.

“During his tenure, Scott has demonstrated solid improvement in company and client performance metrics. He has also shepherd many initiatives that are key to our company mission and has been a leader and advocate for our STRIDES values. Scott’s dedication, successful track record and wealth of contact center expertise will provide great value to both Qualfon Guyana and to our operational success overall,” said John Yanez, COO, Qualfon.

Scott brings more than 20 years of experience in the call center industry, managing operations under other multinational BPO companies in various geographies including the United States, Philippines, Malaysia, and Nicaragua. He is a graduate of the University of Utah and holds a bachelor’s degree in English.

About Qualfon

Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.


Continue reading...